Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,879 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an ottoman bed - delivered quickly and bed is extremely good quality. Thumbs up!”

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Posted 8 years ago

“Ordered an ottoman bed - delivered quickly and bed is extremely good quality. Thumbs up!”

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Posted 8 years ago

“Ordered an ottoman bed - delivered quickly and bed is extremely good quality. Thumbs up!”

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Posted 8 years ago

“Ordered an ottoman bed - delivered quickly and bed is extremely good quality. Thumbs up!”

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Posted 8 years ago

“the delivery was excellent because I had to change the date and all went well. Am very pleased with the light I purchased and easy to put together the only thing didn't like was the the item was reduced a week later by 20% if I'd only waited!!.”

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Posted 8 years ago

“i have not have the delivery yet but i had a text to say it is due on monday. which is quicker than i expected. i would have liked a email or text to say order was recieved asi had to phoned to check.”

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Posted 8 years ago

“Searched alot of sites for curtains and found perfect shade at Matalan Direct”

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Posted 8 years ago

“Great service and products, highly recommend :0)”

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Posted 8 years ago

“More than pleased I found your website very easy and straight forward which is always a good, many other sites I tried they were very confusing, sometimes simple is best, some websites try too hard and make it more difficult.”

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Posted 8 years ago

“1. We weren't called about delivery despite paying extra to be given a 3 hour window. Just a call when the delivery was outside. 2. The delivery turned up and there was a chip in the bed 3. There was a chest of drawers missing from the order, to which we rang to be quoted that we would receive our bed side table in January.... we already had 2 delivered 4. We have rang 3 times due to the mix up and not hearing back, mainly because of the bad reviews I have since read 5. I have tweeted and received a pretty rude reply All in all, for £700 I would not recommend shopping here due to the service. Happy to take your money but when things are wrong very slow.”

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Posted 8 years ago

Hello Kathryn, Thank you for your message. I am glad that we have managed to resolve this issue for you. As discussed, I can confirm that your replacement footboard will be delivered to you on Wednesday and the Chester Drawers will be delivered on Thursday. My apologies regarding any inconvenience which this may have caused. I hope this does no deter you from shopping with us in future. Kind Regards Tyrone

Posted 8 years ago

“Lovely curtains. But found them £60 cheaper the day after i had ordered them.”

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Posted 8 years ago

“The exact table was more than twice the price at Next so I had been putting off buying, but thanks to Matalan it's in my lovely bayroom.”

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Posted 8 years ago

“Searched alot of sites for curtains and found perfect shade at Matalan Direct”

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Posted 8 years ago

“You had a good range of sizes in Venetian blinds,much better than curtain and blinds stores. Very happy with prices,website and delivery”

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Posted 8 years ago

“I was lucky to purchase this lamp at a reduced price during one of Matalan's promotions. It is lovely and just right for the position I wanted it.”

Matalan 5 star review on 11th October 2016

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Posted 8 years ago

“Well informed from order to deliver - excellent service and well packaged goods.”

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Posted 8 years ago

“It was easy to order, communication was good, delivery was on time, the product was of good quality for the price”

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Posted 8 years ago

“We purchased a light fitting from the website, having seen one in Knaresborough shop (they were unable to supply one at the shop). The delivery was swift, and fully trackable. The light was packed extremely well, and was easy to install - a great product. Highly recommended supplier.”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

“Would never have thought to buy dining room chairs from Matalan but I was not disappointed! Excellent delivery service, easy to assemble, great product and fantastic price!”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,879 reviews