Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was great and great quality service on line great and delivery was spot on will be using again.”

Helpful Report

Posted 9 years ago

Hello Sharon, Thank you for your comments! We appreciate your feedback and this will be passed onto our content and delivery team. We look forward to you shopping with us again. Kind Regards Tyrone

Posted 9 years ago

“Excellent service, my second purchase, extremely professional cannot fault it would definitely use again.”

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Posted 9 years ago

Thank you for your great feedback Sue! we hope you are enjoying your purchase and we look forward to you shopping with us again in the future. Kind Regards Tyrone

Posted 9 years ago

“Great company get service really happy with My table was very good price vaule for money.”

Helpful Report

Posted 9 years ago

Hello Sinead, thank you for your comments! We aim to provide exceptional service here at MatalanDirect and we've noticed you have only given us 4 out 5 stars, if you have any tips on how we can improve our service we'd love your feedback. Kind Regards Tyrone

Posted 9 years ago

“Good products - a little hit and miss with email confirmation. Would definitely use again”

Helpful Report

Posted 9 years ago

Hello Louise, Thanks for the great bit of feedback! We are glad to hear that you are happy with your purchase. We are constantly trying to improve our customer correspondence and your comments will be passed onto our team in order to ensure that this continues to happen. Kind regards Tyrone

Posted 9 years ago

“Lovely chair, looks more expensive than it is. Deleting very took a while and I asked them to give me an idea of the delivery slot which they said they would do but didn't. So was frustrating having to wait in all day.”

Helpful Report

Posted 9 years ago

Hello Amanda, Thank you for your feedback! It is unfortunate to hear that you did not receive your allocated delivery slot. Our courier service aim to provide all customers with a timescale of when they can expect to receive their parcel however on this occasion it seems a though they have failed to do this. My apologies for any inconvenience which this may have caused and your feedback will be duly passed on to ensure that this does not happen again. Kind Regards Tyrone

Posted 9 years ago

“Very happy with both item and service, we wouldn't hesitate to use Matalan Direct again.”

Helpful Report

Posted 9 years ago

Hello Steven, Thanks for the feedback! We look forward to you shopping with us again in the future. Kind Regards Tyrone

Posted 9 years ago

“The instructions to build the sideboard could have been a little clearer particularly the installation of the drawer runners but the overall quality is very good and good value for money”

Helpful Report

Posted 9 years ago

Hello Jane, thanks for your email. It's great to hear that you are happy with your new Benny Sideboard! We aim to explain the assembly instructions as clearly as possible however i will definitely pass this feedback on as we want to make this process as simple as possible for our customers. Kind regards Tyrone

Posted 9 years ago

“The phoneline staff couldn't have been more helpful. Everything they did was prompt and very informative. Had a small blip with the returns collection but that now is being resolved. More than pleased with the service and thank you.”

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Posted 9 years ago

“The build quality was good but could have been better as some screws were missing. But the service was excellent. Also the product wasn't a good price could have been cheaper by looking at the quality of it.”

Helpful Report

Posted 9 years ago

Hello Ahmed,Thank you for your feedback.My apologies regarding the missing screws on your chair, we urge customers to report any discrepancies as soon as possible so that we can rectify any issues regarding the order. We aim to ensure that our customers only receive the highest quality products and your feedback is welcomed as this will help us to continue to improve as a business. Kind Regards Tyrone

Posted 9 years ago

“Ordered my wine rack, delivery was arranged promptly and gave a window of 3 hours which was v good. Quality and look of the unit is good - makes a good addition to my new kitchen. Bought from catalogue and online so was pleased with how substantial the product was. V pleased ????”

Helpful Report

Posted 9 years ago

“First time I had bought through Matalan direct, will certainly do so again. Two bedside drawers were very good value, and easy to assemble.”

Helpful Report

Posted 9 years ago

Hello Brenda, Glad to hear that you had a great experience your first time shopping with us, we look forward top you shopping with us agin in the future.Kind Regards Tyrone

Posted 9 years ago

“Once the bed is finished, it does look very stylish in your room. Only problem is one of the bolts for the bed was actually broken and we had to find a way of attaching it to the bed safely and Matalan do not offer you spare parts. The courier service they use are very very poor and don't call you before they come and once they receive your bed in their warehouse they take 2 weeks to deliver it.”

Helpful Report

Posted 9 years ago

Hello Letisha, Thank you for your feedback. Its excellent to hear that your new bed looks great! My apologies that one of your bolts was broken upon arrival, we do urge customers to call in regarding any issues so that they can be rectified by us immediately. My apologies regarding the length of the delivery time as the timescales we provide are typical timescales although unfortunately, on occasion, products take slightly longer to arrive. We appreciate your feedback and rest assured we will pass this information onto our courier service as we are constantly trying to improve all areas of MatalanDirect. Kind Regards Tyrone

Posted 9 years ago

“Fantastic toilet. Expensive looking and easy to fit.”

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Posted 9 years ago

“After a wide search for a longer drop blind these popped up on an email from matalan. Great blinds. Easy to instal. Good quality and they do a great job.”

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Posted 9 years ago

“At last I've got the dream bathroom I've always wanted at a fraction of the price all thanks to Matalan Direct. My builder, who installed it all couldn't believe how well made everything was. Looks very stylish to say I'm pleased is a bit of an understatement. Thanks Matalan. I absolutely love it.”

Helpful Report

Posted 9 years ago

“I Recently purchased a 4 door 6 draw wardrobe, it arrived securely packed, and all items were all there, took a couple of hours to put together, and it looks smashing, this wardrobe was to replace a built in one, and had to have a pine lookalike, and this was the nearest I could find, my other bedroom furniture is victorian ducal ...headboard, 2 bedside cabinets, and a larger chest of draws....I have now purchased a chest of draws to match the wardrobe.”

Helpful Report

Posted 9 years ago

“Was impressed by the services provided by Matalan Direct. Their online shopping experience and delivery service was top notch, I was kept well informed throughout. Although I only bought a couple of items they were good quality and I would shop with them again.”

Helpful Report

Posted 9 years ago

“The product I bought and received on time is brilliant!! Im so impressed”

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Posted 9 years ago

“Had to ring to find out where my goods were took almost 10 days to deliver. Rug poor quality not as seem on web site. Wouldn't buy from them again”

Helpful Report

Posted 9 years ago

Hello Sandra, Thank you for your feedback. I'm sorry to hear of your dissatisfaction with your recent purchase, we try to ensure that all of our customers have a great experience when shopping with Matalan Direct. In regards to your delivery, we do typically advise 4-7 days for delivery however on occasion the process can take a little longer. Having looked into your order i can see that your order was placed on 19th May and delivered on 26th May which actually fits into our typical 4-7 day timescales. We understand that due to the nature of online shopping there will always be an element of customers returning items for various reasons, on this occasion you mentioned the quality was not as you expected. For this reason we do offer a 14 day returns policy whereby if our customers are unhappy with their purchase we can arrange for the item/s to be collected and issue a full refund, this also includes the original delivery charge. Please be aware that the collection charge attributed to the collection method is then deducted from your refund amount. We value your feedback Sandra and hope that your experience doesn't deter you from purchasing from Matalan Direct in the future. Kind regards Karl Burton Head of Customer Service Matalan Direct

Posted 9 years ago

“Unfortunately 1 item was badly damaged (which was obvious on outside packaging) and the 2nd item had lots of wrong bits, so the tall boy couldn't be made up .... Just as we moved house, when we needed the furniture!! Feeling Disappointed!!!”

Helpful Report

Posted 9 years ago

Hello Wendy Thank you for your feedback, Its unfortunate to hear that you have received your parcel in a condition which, from your description, sound less than satisfactory. We aim to ensure our products are delivered in perfect condition however on this occasion its evident that we have seemingly fallen short of these expectations.For this i offer our sincere apologies. We are currently awaiting further correspondence in reference to your replacement products being delivered to you. kind regards Tyrone

Posted 9 years ago

Matalan is rated 3.6 based on 1,897 reviews