“I ordered the Elizabeth floor lamp. Unfortunately, when it arrived, I realised that the cord was broken in two. I got in touch with customer service and they promptly sent me another one, free of charge. Very pleased with the service I received from my customer service rep, Danan.
The lamp is also good quality too. Nice antique brass finish. Much sturdier than my previous IKEA one and love the convenient foot switch. Would definitely place another order for homewares in the future.”
“The product quality is good and value for money.
The order was my first time made to measure ( kitchen blind)experience. It was delivered on the stipulated date and time. Happy with the chosen colour and assembling was easy.”
“I recently bought a black bedside table which was very poor quality. I put it together myself and it was scratched and the nails were too big for the drawers to open and close properly.”
“Purchased HOME front door mat. On line this appeared black, Grey and white. Howeve, when this came . Disappointed as couture navy and stair carpet black white and grey. Therefore, will be returning and also dispaaponted in the fact I had to pay postage for this and it does not look same colour as on web site”
“Beautiful bed was delivered promptly with a phone call to say they were on their way. Not only great delivery service but the bed itself is stunning and was easily put together by myself within one hour. Very pleased. Highly recommended Matalan Direct!”
“I ordered 2 glass coffee tables they were delivered within 2 days and the packaging was unbelievable they arrived so well protected and in a wooden crate, I would certainly recommend Matalan for purchasing products.”
Hello Lesley, It's great to hear that you are happy with your Cosmopolitan dining set! Thank you for the great feedback and we look forward to you shopping with us again in future. Kind regards Tyrone
Hello Wendy,Thank you for your feedback. It's great to see that you are enjoying your new rug. We do typically estimate 4-7 working days for delivery on the product which you ordered and i can see that it took 5 days for it to get you. Unfortunately it does take to the latter stages of our estimations on occasion.As we progress, we are constantly improving all areas in order to provide a great service to our customers. Kind regards Tyrone
Hello Paul, Thanks for the great bit of feedback! we are pleased to hear that you are happy with our service and we hope this can continue in the future.Kind Regards Tyrone
