Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9 days now and not even a dispatch email, very poor service”

Helpful Report

Posted 3 years ago

“My daughter placed a order with matalan over a week ago said it has gone to hermes still no delivery been over a week have sent email to both companies had no response and no joy quick enough having the money though disgusting service”

Helpful Report

Posted 3 years ago

“Wasn't allowed to be served by a human as I wasn't paying by cash. Self service till kept playing up..staff member had to come over 3 times by which time i was really annoyed as probably took twice as long! A lot of people still want the personal touch when purchasing from a store...Big mistake Matalan.”

Helpful Report

Posted 3 years ago

“Plain and simple BOYCOTT MATALAN Bunch of crooks.....take your money and nothing to show for it. Hope they go bust...”

Helpful Report

Posted 3 years ago

“I ordered a 3 piece lounge wear set £17.50 on sale for my sister for Christmas. I placed my order on 15/11 which my order was accepted and payment authorised, on the 17/11 they cancelled my order but to my dismay on 19/11 it was back on sale for £25.00. I was told it was out of stock REALLY. I have emailed matalan only to receive an automatic text back. This was on Monday. NEVER AGAIN!!!!!!!!”

Helpful Report

Posted 3 years ago

“placed an order, was dispatched. Has now been with Hermes for a week and is not yet out for delivery. Contacted Matalan twice by email and have only had an automated response. Very poor service, extremely disappointed. Would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“Used app for the first time ordered some clothes, when delivered they was put buy the bins , ( they were robbed ) I was in all day waiting as well, delivery company never bothered to knock on the door . So after there delivery company tuck responsibility, am now waiting on refund,, Which was delivered on 8th , 10 days later still no refund”

Helpful Report

Posted 3 years ago

“Loved Matalan but sorry lost me as a customer the self service is not for me”

Helpful Report

Posted 3 years ago

“Horrible place to work for. Management are cliquey, if you aren’t part of the in crowd then you will be treated like dirt. Customer service and standards have definitely declined. Online shopping is a hot mess, self-service has been a disaster, dumb decision was made to stop giving refunds on sale items when fitting rooms were still closed and staff are left to deal with the backlash. The CEO and management needs to listen to both customers and staff. Make self-service optional and have more till staff, acknowledge younger staff’s contributions and hard work instead of favourites, sort out customer service and online shopping and improve product quality if you want to continue making a profit as you are losing customers and great staff like crazy and ruining your reputation.”

Helpful Report

Posted 3 years ago

“Shocking customer service. I ordered a jacket online (because I live no where near a store) it arrived with a security tag attached. I contacted the company explaining the situation and after a few emails between me and them, they refused to pay for the cost of a return and all they would offer me was a 10% off voucher! Something you can find anywhere online.”

Helpful Report

Posted 3 years ago

“Self service dreadful. Poor assistant's they could serve someone by the time they have talked you through serving yourself. Very impersonal. The desk is all wrong it's really awkward and so frustrating. Please don't tell me well there is one till open because its full of people with returns and customer service stuff. I just will not be shopping there I should have remembered from Last time. WHAT A HUGE MISTAKE”

Helpful Report

Posted 3 years ago

“I bought some black velvet leggings for £15:00. The leggings themselves are comfortable and fine but look what happened to my toilet seat after using it, when wearing the leggings! Sorry if a photo of a toilet causes offence but better than a thigh shot. I have tried bleach but the stain will not budge.”

Matalan 2 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“Absolutely appaling, stood in queue for over thirty minutes to pay by cash, only had one till for cash payments which was also the only till for collections and returns, queue was a mile long, all other tills were self service, don't blame the assistant butwon't be shopping here again”

Helpful Report

Posted 3 years ago

“The way the clothes are distributed is non appealing and messy to the personal gaze, the workers need to be younger and more reliable , 14 and 15 year olds could colour coordinate and tidy the clothes rack better as they know true fashion and current trends.”

Helpful Report

Posted 3 years ago

“Most horrible place to order I ordered online never got my order but they said the refund was funded back to my account absolutely lying nothing was sent to me so obviously someone in there is sending money in to their own accounts u can never get hold of them by email or phone an when u do get through they hardly understand what you are saying”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I ordered items on the 7th October that have not arrived. Matalan Customer Service insists they were delivered. Promised a refund, not received. Items are on the way, not received. Customer Service seems to make up things as they go along. I am £50 out of pocket. 10 emails to them now. Order nos: 46825093”

Helpful Report

Posted 3 years ago

“Ordered online on 13th October they said delivery would be 18th October. I get email on the 18th saying they are preparing my order and then an email from Hermes in the evening saying they just got the parcel. So what was happening from 13th - 18th why say it will be delivered on 18th if they are only going to prepare it on the 18th.”

Helpful Report

Posted 3 years ago

“Awful service at Straiton branch yesterday. Two young members of staff mucking about at the tills when I approached. Asked if paying by card or cash. As card instructed to use self service which I declined. Male member of staff very patronising assuming I was just too stupid to work them. When I stood my ground the young lady did serve me whilst the male flounced off. Not a please or thank you from them. When I left the area the two members of staff were laughing at me. A bit of advice for you. I may be older than you. and you might think it great that you are paid to stand and watch me do your job.. but the wise know that your job will be going soon and you won't find that too funny. Get rid of ther self service Matalan. You lost a customer today.”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,877 reviews