“Most horrible place to order I ordered online never got my order but they said the refund was funded back to my account absolutely lying nothing was sent to me so obviously someone in there is sending money in to their own accounts u can never get hold of them by email or phone an when u do get through they hardly understand what you are saying”
“I ordered items on the 7th October that have not arrived. Matalan Customer Service insists they were delivered. Promised a refund, not received. Items are on the way, not received. Customer Service seems to make up things as they go along. I am £50 out of pocket. 10 emails to them now. Order nos: 46825093”
“Ordered online on 13th October they said delivery would be 18th October. I get email on the 18th saying they are preparing my order and then an email from Hermes in the evening saying they just got the parcel. So what was happening from 13th - 18th why say it will be delivered on 18th if they are only going to prepare it on the 18th.”
“Awful service at Straiton branch yesterday. Two young members of staff mucking about at the tills when I approached. Asked if paying by card or cash. As card instructed to use self service which I declined. Male member of staff very patronising assuming I was just too stupid to work them. When I stood my ground the young lady did serve me whilst the male flounced off. Not a please or thank you from them. When I left the area the two members of staff were laughing at me. A bit of advice for you. I may be older than you. and you might think it great that you are paid to stand and watch me do your job.. but the wise know that your job will be going soon and you won't find that too funny. Get rid of ther self service Matalan. You lost a customer today.”
“I went into your Truro store after work to buy some birthday presents. Went to pay and the woman behind the only manned till said I had to use the self service till as her till was for returns only. Is it too much to ask for a normal till with a friendly assistant ?”
“I was sent something entirely different from what I ordered. I was told to post it back (even though it wasn't my fault). I was eventually told to post it back and they would reimburse me the postage. Of course, they haven't refunded me for the postage and I'm still waiting for the refund for the items sent back. How they've been in business for so long is truly amazing.”
“Cuffed Cargo Trousers (mens). The item was described and sold as 'Long' 33 inch inside leg. They actually measure 31.5 inches so are far shorter than they should be. Disappointed because other than that they are made from a nice material and look good apart from being too short!”
“I hate the self service checkouts, bring back the staff. You always have to ask a member of staff, for some sort of help anyway. The stores don't look right.”
“Where the heck is my order, emails, replies all automatic, phone calls to a guy who didn't care a hoot! He tells me it's dispatched, Courier not received anything, It's too bad of you Matalan, wish I'd read these reviews before ordering, Looks like I have to write off £43, a can't get a refund till I receive and return goods, what a shambles”
“I always consider Matalan in buying clothes for special occasions but I have noticed for such a long time now that I didn't have a chance to write a review about their mirror, it's very limited and if you want to use one, you have to walk far away to the middle of the shop and look everywhere. Not impressed at all. I hope they will put an extra mirror for the customers who don't need to go to fitting room. Thank you”
“Placed order 25 August also paid the £1.99 for express click & collect. I received email on 26 August to say order been dispatched. Nothing since, I tried to email customer services and j Hargreaves the MD. Both emails bounced back saying cannot deliver. So I rang customer services on 31 August the lady said she would get straight on it and I'd receive email with update.
Surprise surprise- still nothing. Its absolutely disgusting and unacceptable customer service. I wanted outfit for last weekend. Nothing. Hoped maybe could wear this weekend, not looking good 😕
I'll never buy online again with Matalan. A little communication goes a long way”
“45885336 order no 16/8/21 2.04am
Phoned at 10.10 am 16/8/21 to request a change in size
I was told it’s not possible so cancelled order
Waited 48 hours and phoned on 18 th at 10.55 am but was told that it will be dispatched soon but there is a delay
Informed them that it was already cancelled on Monday
They said they will cancel again
They have asked to wait for another 48 hrs for refund
No cancellation email yet
Very Poor service
Costumer care staff sounds as if they were asleep
No wonder in the delays
Disappointed”
“Terrible, why on earth have would you think that self service tills are the way forward? I certainly won’t be shopping at matalan again simply due to this reason and I’m not the only one, for goodness sake bring back your sales cashiers and stop trying to cut costs, people need jobs now more than ever!”
“I would award 0 stars if I could .
I ordered 2 separate orders and paid for next day delivery 5 day later still no order .
I spoke to a man from customer service that really couldn’t be bothered and he insisted that Hermes had delivered my items.
More or less making out I was lying about not receiving the clothes I had ordered.
It’s a shame as I was a good customer and I will now never order on line from matalan again .
Now just waiting to see if I get my refund .
Not a happy customer!”
“Went to Matalan Yeovil for the first time. Never again!!! Woman at checkout was really rude and patronising and the customer she was serving made a racist comment about me to her. Bearing in mind the type of person she was I decided to ignore it as you never know when knives might come out.
I'm sticking with normal shops with normal, polite staff.”
“What ever has happened to Matalan. Email will respond in 72
hours.Never happens Matalan says they will look into it. Never happens If they just told you they couldn’t care less, which is obvious the case you could at least stop trying to get your refund and get on with you life
Questions irrelevant because don’t give option of NEVER”
“I spent over £200 online hoping I’d find a nice new outfit to wear on a first date.
When the parcel arrived everything had security tags still attached.
I don’t live near a Matalan store so I decided to return the clothes. However, the don’t offer free returns and I had to pay £17 for return shipping!!!
I spoke to Matalan about this and they said there was nothing they could do about it.
Then my tracking said it was delivered months ago but they have never refunded me.
Poor poor service, absolute sham”
