Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toilet seat wasnt the same as the picture online, but was still of good quality for the money i paid. Fast delivery but poor communication when contacted, they replied 3days later.”

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Posted 7 years ago

“fast and easy service. great products and good layout of website.”

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Posted 7 years ago

“I have purchased a table and four chairs from the Genevieve range. They are exactly what I wanted and I am very pleased with them. However, when they arrived the boxes were branded as Juliet table and chairs. Having googled this, I was extremely upset to find that Matalan were selling Juliet as Genevieve, but with another company online the Juliet table was £26 cheaper, and each pair of chairs £26 cheaper, meaning that I could have bought the self same set for £78 cheaper from Furniture Joy. I did bring this to the attention of Matslan Direct management, and received a telephone call, but unfortunately no price matching or compromise! The other firm mentioned do a full range of items in this range, so afe definitely worth a look!”

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Posted 8 years ago

“We ordered 2 x 2-packs of the Adalie Victorian style outside sensor lights. They were the best value by far of the metal bodied (rather than plastic casing) wall lights. We are very pleased with them and have surprised everyone by telling them where they are from and how much they cost - even the electricians who installed them were impressed by the quality and price. We were contacted ahead of the delivery to let us know the day they would arrive - so good service too.”

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Posted 8 years ago

“The unit is actually very challenging to put up and I think you offer a service to help with this! E x”

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Posted 8 years ago

Hello Eliza, Thank you for your feedback. We do try to ensure that the instructions we provide are as clear and as easy possible however we do understand that sometimes certain items are slightly difficult to assemble. We are stocking more and more products which are classed as "easy assemble" which essentially means there is limited assembly on behalf of the customer which of course makes the process easier. Your feedback however for assistance in assembly will definitely be notified, as we progress and grow as a company we constantly assimilate and analyse all the feedback we get in order to improve service and our products for customers. Kind Regards Tyrone

Posted 7 years ago

“Delivery took longer than most companies. Items were good but a few problems.”

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Posted 8 years ago

“Product arrived very quickly and was of good quality”

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Posted 8 years ago

“Having broke my bath with the stepladders!! I wanted a cheap one to replace it as we are selling our house at the moment and found Matalan the cheapest ( but good quality) on both the bath and delivery. Other firms wanted £30 to deliver. Excellent service from the delivery guys. Really pleased how good the bath looks. Highly recommend.”

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Posted 8 years ago

“Product arrived in good condition, expected the item to be dispatched quicker than it was, but received regular notifications of status once dispatched. Would use again. Product was reasonably priced too.”

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Posted 8 years ago

“Product as described and good value for money, however, after receiving acknowledgement of order did not hear anything for a week so had to chase it up. Would have been useful to know that the product had been dispatched and when to expect it.”

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Posted 8 years ago

“I am happy with delivery service but not with product itself.”

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Posted 8 years ago

“Would have liked more of an update on status as it was 5 days after placing the order that I had to chase for a update.”

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Posted 8 years ago

“Great jute runner. Lovely quality and very good price”

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Posted 8 years ago

“I'm very pleased with the rug that I ordered, it's much better quality than I expected for the price! I was promised delivery in 2 to 5 days but in fact in was 10 days which was a bit disappointing. I would use Matalan Direct again.”

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Posted 8 years ago

“Very pleased with my order but it did take a while for delivery I think this should be looked at.”

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Posted 8 years ago

“Really happy with my 2 rugs. I was a little disappointed that they took over a week to arrive ! In the end I rang customer services - it then arrived the next day ! Otherwise all was well”

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Posted 8 years ago

“Took a while to come but good value for money”

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Posted 8 years ago

“MIXED EMOTIONS I have mixed emotions when trying to write this review as the service received from ordering to delivery was nothing short of first class. The delivery company were excellent and phoned 1hr before delivery as requested as no one was living in the property after the December floods. The items arrived extremely well packaged (cardboard boxes with corner protectors and protective plastic) Why mixed emotions, I hear you ask? Well if you read the small print then you have to report any damge within 48hrs, however as we were not living in the property at time of delivery and when we un-packaged the basin it was cracked. Now as I said earler the goods were extremely well packaged and I can only assume this was cracked before the packaging stage as polystyrene were on the corners and it was inside a cardboard box inside another one and no sign of damge to the packaging. When I rang to inform them all I got was "you need to read the small print" Well I'm sorry Matalan this is not good enough and I will not be recommending you to any friends or family. Shame as the product is excellent”

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Posted 8 years ago

“Curtains arrived quite quickly & I was kept informed all the time by email, would of liked an invoice or receipt in parcel instead of delivery note, but service was very good”

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Posted 8 years ago

Hi Julie Thank you for your great feedback! I've just emailed you a copy of your invoice. If you would like any further assistance please let us know. Have a great weekend! John

Posted 8 years ago

“I feel the lining could be thicker, but quite pleased with them.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,858 reviews