Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant for the money, it was delivered when they said it would be, easy to put together and install (usual niggling leaks that require some fiddling to stop, but I have found this with most toilets). Overall no complaints.”

Helpful Report

Posted 9 years ago

“Although the picture on the website was shocking and not at all anything like the product i was buying, luckily i had seen this product in a shop previously. I would never have bought it based on the photos on-line on Matalan direct. What i can say though is that after a google search, it lead me to this website, where i found this product, not only available to buy, but it was also half price! I wasn't aware of Matalan direct selling these sort of things before! So after checking the product numbers to make sure it is what i wanted, i ordered it, with no issues, waited for it to arrive and although given a time slot of 9-12, it turned up at 12.15.....besides this it arrived as promised and packaged well and looks amazing up on the wall. I would definitely buy from Matalan direct again, but i think their product descriptions / photos could do with improving, although others seemed to be better than what i was buying, but thanks to google i got myself what i wanted and at half price! So far all the people that have seen my all singing all dancing bathroom mirror are in awe and want one for themselves! Many thanks!”

Helpful Report

Posted 9 years ago

Hi Sharon, Thank you for your valuable feedback. We have listened to your comments and added a further photo of the item to the product page. This is a lifestyle shot and we feel this better represents the product, so thank you for bringing this to light! We’re glad that you were able to find us Sharon! We’re an online-only, sister company to Matalan, specialising in home furnishings and we deliver direct to your door. I’m happy that you were able to snap up that bargain too! We check all our prices daily to ensure that we are always offer the best possible prices to our customers. With regards to delivery, I’m sorry that your order arrived 15 mins over the allocated time slo. We will take this up with our couriers to try and improve this. All in all though, I’m glad that you’re singing and dancing about the experience Sharon! If you need anything else from us in future, feel free to get in touch. Kind regards, Alice

Posted 9 years ago

“The only problem is that the razor socket is inside the cupboard. I use this for an electric toothbrush so it is difficult to shut the door when it is on charge.”

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Posted 9 years ago

“Great towel rack - sturdy and elegant.”

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Posted 9 years ago

“Just to say matalan direct would recommend.”

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Posted 9 years ago

“very fast service. would use again.”

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Posted 9 years ago

“good service”

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Posted 9 years ago

“The product is really good and very good value. The delivery men were helpful and pleasant. However the actual process for delivery is poor. Although I should have been able to track it there was no link to where I could login to be able to do so. I received a text to say it would be with me shortly (very ambiguous) so I rang only to be told it would be a few more days. I left instructions on how to find our house explaining that the sat nav would take them elsewhere. The delivery men didn't get them. I explained that I worked in a secure area and couldn't use my mobile (the only number I could give you on your website) - again that wasn't passed on. The delivery people had been trying to phone me all day to say that they would be delivering it a day early. Luckily I arrived home just after they arrived. Your web site led me to believe that I could book a 2 hour slot but that didn't happen. When I phoned I was given a site to log onto to track the delivery but it wasn't the right one. So all in all, a good product, helpful and cheerful delivery men but backed up by an extremely poor delivery process.”

Helpful Report

Posted 9 years ago

“The delivery slots/ schedules are quite waiting time, would be nice if can get early dates.”

Helpful Report

Posted 9 years ago

“After the initial hick up of two missing parts within the bath shower screen box, which was resolved by Matalan by instructing the supplier to pick the old delivery and supply a new one. All went well at the end and the product is good for the price we paid.”

Helpful Report

Posted 9 years ago

“The goods were the cheapest I could find. The shower looks fab but there is a small split in one of the seals so shall be ringing for a replacement. Delivery was a bit hit and miss though, no contact from the currier so had to keep ringing, they said the left voice mails for me, but there wasn't anything on my phone! Did not receive confirmation email or ring me the night before or an hour before delivery as promised. My slot was 10 till 1 pm. Delivery arrived at 1.20 so was anxious. However I would use site again as it did arrive in the end”

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Posted 9 years ago

“Product nicer than it looks on the website so very happy. Delivery a bit chaotic couldn't track it,so e mailed for a date, came a day early!? But delivery guys great even offered to take the packaging away!”

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Posted 9 years ago

“spot on service im sure to use matalan direct in the future”

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Posted 9 years ago

“Toilet seat looks good very easy to fit . The seat fits the toilet really well . Very pleased with it. Hope it wears well”

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Posted 9 years ago

“Delivered promptly and well packaged. High gloss finish on bathroom units looks good and will be easy to keep clean. Mostly pre-assembled - which is a bonus these days. Only have to reverse the handles (which are cleverly mounted inside to protect them during transit), and have to add the included extension pieces for the overhanging sink (all pre-drilled so very easy). Overall the units seem quite solid and are good value.”

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Posted 9 years ago

“Excellent product and good service all round”

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Posted 9 years ago

“I am pleased to say that the cabinet was of very good quality and strong build, a little tight for the plumbing however! Excellent basin, in all I am well pleased.”

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Posted 9 years ago

“I arranged to have a call from the drivers about 30 minutes before they were due at my house, which they did. The delivery men were both very nice, polite and considerate when they brought the very large box into my house. The cupboard itself looked just like the photo's and is now happily in situ in my new bathroom.”

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Posted 9 years ago

“the shower caddy arrived very promptly but was smaller than I imagined but actually does the job really well - I have just minimised my products!”

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Posted 9 years ago

“Item arrived in good time and in good condition. Decent item for the money and would shop again at Matalan direct”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews