Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,882 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holds nice clothes however don't like having to use a Matalan card 2047”

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Posted 9 years ago

“price delivery and correspondence very good”

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Posted 9 years ago

“It came well packaged The drawers were not as deep as they seemed , and it would be nice if it had casters so it could be moved for cleaning. However I am pleased with it. It is an attractive piece of bathroom furniture”

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Posted 9 years ago

“Ordered a toilet which arrived as promised. Unfortunately, the item did not match the style of my bathroom and had to be returned. No fault of Matalan and they processed the returm promptly, efficiently and with a courteous, helpful attitude. Refund arrived in my account the day after the toilet was collected. Well done, Matalan. Also. well done to the delivery company, Final Mile - kept me informed of delivery and collection times. Great service all round. :)”

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Posted 9 years ago

“took over three weeks for it to be delivered under able to connect to link on email to comfirm delivery date so missed the first one after 4 phones finally got a delivery date would think twice about another order as it cost £43 for delivery and it took 3 weels to come Alan Masser”

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Posted 9 years ago

“Very good service. Good communication with delivery company, telephone 1hour before delivery was expected.”

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Posted 9 years ago

“Great bed not as high base as my previous one. No complaints about product.”

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Posted 9 years ago

“I think your post and packing is too dear”

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Posted 9 years ago

“The rug is of a good quality and is attractive. The price was reasonable.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Item as description well packaged. Delivered on time even with change of address on the day.”

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Posted 9 years ago

“Great site with a range of products at competitive prices. Ordering and delivery were easy and efficient”

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Posted 9 years ago

“Great service delivered on time good value product just expensive postage”

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Posted 9 years ago

“Very pleased with the matress, but what brought me to your website was te 2-4 day delivery of the matress, it then took 2 weeks to arrive which meant I had to take a further day off work. I asked why it the timeline wasn't met and was told via email, that it was only a guide line and not definite. My option would be not to state this if you can't meet the time frame, this was the only reason I went to your website and picked a matress that could be delivered in time with me being off work”

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Posted 9 years ago

“excellent service excellent price”

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Posted 9 years ago

“Good service the tap we wanted from another supplier but was out of stock. We got from Matalan under a different name and cheaper.”

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Posted 9 years ago

“A toilet cistern. It was cheap. It looked cheap and plasticky. But it doesn't leak. And it flushes. Either big flush or little flush. Its concealed behind the toilet. So it doesn't need to make a fashion statement. So all good.”

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Posted 9 years ago

“I did not order from bathrooms but bedroom wardrobes and cabinet. The service was good, delivery as promised, the people who delivered the goods were helpful. All in all a good service and I did recommend Matalan Direct to friends.”

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Posted 9 years ago

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Posted 9 years ago

“Its a shame because I am very pleased with the goods but the delivery was rubbish. They only deliver to my area once a week. They rang me Thursday for a delivery the following Monday, which was too short notice for me so I had to wait a further week.......not good at all.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,882 reviews