Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,882 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation is not completed yet but the delivery was prompt and well executed, the pricing was very competitive and the purchase process well implemented. My only slight criticism is that there is not of the specifications and dimensions on screen to help with the site preparation. A little more information would have been helpful.”

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Posted 10 years ago

“Really competitive prices on Hudson Reed. Just wish their catalogue was even bigger. Dispatch and communications are excellent. the courier they used was awful and arrived a day late which was terrible. The customer service people at Matalan were very good trying to sort them out. If that was better then five stars”

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Posted 10 years ago

“The service was good for the first time and l received the goods in time.Thank you .”

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Posted 10 years ago

“Great value. Excellent delivery. All items in good condition. Whole experience very simple and straight forward.”

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Posted 10 years ago

“Received sound advice over the phone before ordering online- very helpful. One item missing and one item damaged when order arrived, however very quickly resolved and new goods arrived next day. Superb advice and service. I'd recommend Matalan to anyone.”

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Posted 10 years ago

“The delivery arrived on time and was packed well. All items were correct and not damaged. Overall really pleased with the service I received.”

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Posted 10 years ago

“Our order was despatched quickly but we had small problems with the delivery. To cut a long story short, the driver did not call ahead as requested and we almost had a 2nd failed delivery had we not jumped in the car immediately to rush home. It was a little stressful. However, I appreciate this problem occurred due to the delivery company, rather than Matalan Direct itself. On a different note, I found Matalan Direct' prices extremely competitive and despite not needing it, found the returns policy of having the goods picked up from customers in case of a refund, very reassuring. One of my items were found cheaper elsewhere and a quick email solved this immediately with the price match gauruntee that Matalan Bathroom offers. Overall, a positive experience and I'd use again.”

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Posted 10 years ago

“I've not fitted my shower screen yet due to still decorating my bathroom but the service and delivery time we're all excellent and great value for money. Hopefully when fitted the shower screen will live up to expectations.”

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Posted 10 years ago

“After a little confusion setting myself up for the first time all went well. The item arrived safe and secure and faster than anticipated so I had no excuse not to put it up on the week-end. Looks great and I will certainly be back buying more from Matalan Direct soon.”

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Posted 10 years ago

“delivery was very promt,I wasn't in when they came,but there delivery firm re-delivered the next day. Well package,not fitted yet but looks to be in good shape”

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Posted 10 years ago

“Ordered on line, no problem, even over Easter bank holiday delivery was good. I did find that item appeared to look a bit ''cheap '' (Toilet cistern for concealed location) but, I did order the cheapest one of the range, so almost certainly the more expensive would look better.”

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Posted 10 years ago

“speedy service and a product which offers value for money”

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Posted 10 years ago

“Good quality products and prompt delivery”

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Posted 10 years ago

“Good service.very helpful.”

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Posted 10 years ago

“Bath panel arrived reasonably quickly and intact. Full marks to delivery service who phoned me when nobody was at home to receive the panel. Happy with the service and will most likely use again.”

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Posted 10 years ago

“Friendly service and easy to do business with”

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Posted 10 years ago

“Ordered two shower baskets plus a glass shelf for the bathroom. The baskets have a 10 year guarantee, they look good, so I hope they will not rust like the one I replaced. The four mounting screws were missing for the shelf although I informed the company it was not resolved.”

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Posted 10 years ago

Hi Trevor, Really sorry that we’ve not been dealt with your problem as quickly as we should do. It’s not the standard we should be delivering and I’m going to look into this to make sure it doesn’t happen again. I have arranged for some replacement screws to be issued, and these should be received within the next couple of days. My sincerest apologies that this had not been resolved earlier. As a good will gesture I have arranged for a small refund to be issued straight back to your card. Kind regards, David

Posted 10 years ago

“Excellent service thank you ,would be very good if you spend over a certain amount you get free delivery !”

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Posted 10 years ago

“Good service, our items were delivered quite promptly. The sink and the pedestal are of great quality. The taps look well made, but of course can't comment until they are fitted. The only thing which stopped me giving 5 stars was the delivery tracking. The e mail had a link which didn't work at all, after trying for 2 days I missed the delivery. I rang the delivery team, and they said oh yeah we do have problems sometimes the link doesn't work, so I think Matalan should really use another company or sort out the issues, as this is t the first review to mention re the delivery. It didn't cause much bother but still needs addressing. Otherwise fantastic service and good quality products.”

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Posted 10 years ago

“Very smart, high quality product at a lesser cost that the big DIY sheds.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,882 reviews