Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,394 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduled 8am-noon window on a Saturday. No one showed up until closer to 1pm. Did not receive any notification of rescheduling or delay until after noon, after I had previously called to inquire as to whether anyone was on the way. The movers were efficient and careful, and I appreciate the service.”

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Posted 9 years ago

“Thank you very much for your mattress and furniture pick up service last Saturday (Apr 16th). Your driver was very professional - called to give me an estimate of when they would arrive, called again when they were 10 mins away from my home and arrived on time. They were very polite, professional and quick. Wonderful service. Not only will I consider using your services again, I am recommendig Mattress Disposal+ to my friends and family. Keep up the good work!”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“Your two guys were wonderful. I had a big couch and they were able to get it out without too much trouble. Will definitely hire again.”

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Posted 9 years ago

“The pickup carrier was over an hour late outside the pick up window. They appeared overwhelmed and were a bit rude. I do appreciate the availability of the service you offer. Thanks”

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Posted 9 years ago

“The people providing the service didn't seem to know what they were taking. One didn't speak English. I thought they were from the Salvation Army until they showed up at the same time!”

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Posted 9 years ago

“Thank you for the easy service. Communication was good and the guys showed up about the time they said they would, which is nice.”

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Posted 9 years ago

“This was just great to be able to dispose of a mattress like this. The crew was just great and they were smiling and very conversational. I would recommend your Firm anytime. Plus they came fast and called us to say they were on the way. Thank You very much William and Cecilia Carraway”

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Posted 9 years ago

“the crew arrived early and quickly loaded up and left they were very careful and considerate great service”

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Posted 9 years ago

“Personnel from Stand Up Guys were efficient, courteous and professional----Will and Jeremy. Great job!”

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Posted 9 years ago

“Great service !í ?í±?”

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Posted 9 years ago

“Good job”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“This was great. I live alone and couldn't figure out how to dispose. One person came up while the other watched the truck. He took mattress and box spring. He was very polite and carefully.”

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Posted 9 years ago

“Pro: * They were professional * After bit of confusion (see below), they did their job and fulfilled my order Cons: * They came 1/2 hour late; I had to call to find out if they were coming or not * They were convinced they only took away mattresses, despite website offering furniture removal service through their website. They did remove all items I had paid for after I showed them my order that included furniture order.”

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Posted 9 years ago

“I scheduled my pickup online on Feb 21st for Feb 23rd. pickup between 4:00 to 8:00pm This date was very important to me. When I received the confirmation email it stated the pickup was for March 23rd. I quickly scrambled to set up a pickup with another company. I sent an email to Mattress Disposal to cancel the order that evening because I couldn't wait until March 23rd. I also followed up with a phone call the next morning on Feb 22nd to cancel. The person on the phone said I had to pay a cancellation fee. I estimate that fee to be about $35.00 . I feel that I shouldn't be charged a fee at all. I believe I gave you a 24 hour notice because I called in the morning and my pickup was scheduled for the next day at 4:00pm. The person on the phone told me that she corrected the pickup date when she noticed it was wrong. But the damage was done. I had to get a pickup scheduled asap. I strongly believe that you should return the cancellation fee to me.”

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Posted 9 years ago

“The issue with the service promised is that you didn't make the time frame you promised for the pickup. I was trying to leave town and had to call twice to find out approximately when your truck would be there (AND I was told twice I would receive a call back and I never did.) I was also told that I would get call the morning of the pickup about delivery time and that never happened as well. I talked to the driver who actually picked up the mattress and box springs and he didn't a call to do the job until 30 minutes before his arrival, which tells me there was a disconnect in communication all way round. I cannot, in good conscience, recommend your company to others, especially when there are quite a few to choose from!”

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Posted 9 years ago

“Perfect!!!”

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Posted 9 years ago

“Very proffessional, they came on time, and ittook only five minutes to get the mattress and boxspring out. I give a five star rating.”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,394 reviews