Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,394 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great experience through Mattress Disposal +. The booking was easy, convenient time slots available, and the team that picked up our mattress set was very prompt and personable. Coming from out of state and on a limited time frame to get a lot done, your service was a lifesaver! Thank you!”

Helpful Report

Posted 9 years ago

“The window time for my pickup was 1 pm thru 4 pm. DId not have pickup until 6:20 PM after several telephone calls to the office. The explanation given by the pickup service technician was scheduling problems with company's software. Evidently, my pickup was dropped off the record. Once the service technician showed, the pickup went smoothly enough. Even though I only had a full mattress and box spring for pickup, a second serviceman should have been available for taking the mattress/box spring down my one set of stairs. A long superficial scratch was made on the wall, but I can easily touch it up with paint. Gave only a three-star rating due to the aforementioned situation.”

Helpful Report

Posted 9 years ago

“The overall process was smooth, and online booking was very easy, but there could have been improvements along the way. Our goal was to have a mattress removed, and that was ultimately completed, but it was performed by a third party. My understanding was that a Mattress Disposal+ team would perform the removal. The removal was supposed to happen between 8 AM and 12 PM. At 11 AM I called the service center to inquire about the location of our removal team. I had a good experience working with the customer service representative. What I did not expect was that I would then receive a call from a driver telling me he was from Ikea Home Delivery. I was confused but apparently this was the team who was contracted to remove our mattress. Everything went smoothly but I wished that it had been made clear to me that it would be possible for a third party contractor to actual perform the removal instead of a Mattress Disposal+ team. Please update your process so that this is made clear to future customers.”

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Posted 9 years ago

“The guys who handled the pickup were great.”

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Posted 9 years ago

“Your service is probably one of the greatest ideas since sliced bread! Convenient, accurate, exactly as promised, courteous, professional, and recycling friendly. Who could ask for anything more, except the fabulous and affordable pricing. Well done. Everything worked like clockwork, and the team of movers was top-notch. I would recommend your service to everyone.”

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Posted 9 years ago

“It was very easy to book online. Pickup happened as scheduled. Quick and easy.”

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Posted 9 years ago

“Great service!! Thank you”

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Posted 9 years ago

“Great service but a bit confusing on pick up times. I was called a few days ahead and told the pickup would be 10am-2pm. I ordered it for 8am to 12pm. Also we would receive a call 1/2 hour prior to arrival. They showed up before 10am with out a call? I was pleased with the early pick up but was confused by the time change? The two guys that showed up were professional and did a great job . So all is good!”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“Guys were very friendly but they said they had no access to the times customers sett for pick-up, so they were hours late. Not sure what the point of setting a time for pick-up is if they don't have access to it. They worked fast and were very polite though. Good pricing!”

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Posted 9 years ago

“Good job”

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Posted 9 years ago

“The gentlemen who showed up to haul away my mattress were professional and polite. They called about 30 minutes before they arrived to check-in and make sure the timing was still okay. Once they arrived removal was super quick.”

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Posted 9 years ago

“Thanks for the great service. The whole process was a piece of cake.”

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Posted 9 years ago

“The gentleman who removed the sofa were true professionals...job well done ... J W Beacon Hill”

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Posted 9 years ago

“Your telephone agents pear to have a way to mute their phone so it seems the connection has failed. It took several tries to get an answer to my question. Also, I was misled to think you would honor my online request for a morning pickup, but you hadn't. That incorrectly led to cancelling the afternoon schedule you told me was planned. As a result it he pickup was delayed over the Labor Day weekend. If you don't intend to honor the AM or PM schedules your website offers, please omit them. It just leads to customer frustration and unnecessary calls to you agents.”

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Posted 9 years ago

“Very easy, good communication and would definitely use them again!”

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Posted 9 years ago

“The service was friendly and quick. My complaint is that I scheduled the pick up time for 4pm and at 9:30am I got a phone call telling me they were on the way for the pick up. I scheduled the appointment at 4 for a reason, so the disregard for my schedule was unappreciated.”

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Posted 9 years ago

“My experience was great. The only thing I can express dismay about is the fact that my pick up was scheduled for between 4-8pm and I received 3 phone calls starting at approximately 12:45pm saying the truck was soon to arrive. I returned the phone calls, only to have the driver say they were on their way to another location and sounded as if it would be a hassle to come back. I explained my appointment wasn't scheduled until between 4-8. They arrived within approximately 45 minutes of our phone call, well ahead of the scheduled time, forcing me to rearrange my day in order to be home 3 hours ahead of the scheduled time. Most times I would be overjoyed at a service arriving early but this was so far outside the scheduled time and it seemed as if it was a burden to the driver that I was a little taken aback. When the men did arrive, they were very kind and polite, very nice. Ultimately I would use this service again and recommend it. I can only say the schedule should be adhered to since people must make arrangements to be present. Thank you for your time and thank you for the service.”

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Posted 9 years ago

“Really nice young guys. Muscled the king mattress down my front stairs. They were mindful of pictures on the wall etc. We highly recommend this service.”

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Posted 9 years ago

“I experienced multiple issues with the scheduling of the mattress removal service. When I tried to reschedule for a different day I did not receive a confirmation and had to again contact the company to ensure pick up on the correct date. After the change was made the local XPS Logistics company failed to put me on the route and I had to wait until the next day. I was told I would be first on the route due to the error, however the truck did not arrive until 10:30 am because they had to unload some items before returning to Houston. Once the truck arrived the mattress removal was fast and efficient.”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,394 reviews