MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,440 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,440 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, poor delivery”

Helpful Report

Posted 4 years ago

Hi Euan Thank you for your kind feedback on our clothing. We are very sorry that you did not have a good delivery experience, we are currently working to improve this. Kind Regards, The Mauvais Team

Posted 4 years ago

“disappointed with the quality of materials used - sent back for refund”

Helpful Report

Posted 4 years ago

Hi James We are sorry you feel this way about our quality of material. We work hard to source good quality materials from all over the world and take pride in this. We hope you will be satisfied next time. Kind Regards, The Mauvais Team

Posted 4 years ago

“Poor communication”

Helpful Report

Posted 4 years ago

Hi James Please get in touch with our customer service team and we can resolve this issue. Kind Regards, The Mauvais Team

Posted 4 years ago

“The materials are spot on and the colour and are the design however. I purchased jogging bottoms and was thrilled with the design. However a month following this the knee stitch unthreaded without being washed once. I now dread to see what would happen to all the other stitches after yet another month. Regrettably I have to take them to a tailor before my faded and old primark pair of jogging bottoms for the prices charged and great material.”

Helpful Report

Posted 4 years ago

Hi Andrew Thank you for your very kind feedback. We are very sorry to hear that this has happened with your joggers, this must have been a manufacturing error. We apologise for the inconvenience caused. We are happy to sort this issue for you if you email our costumer service. Kind Regards The Mauvais Team

Posted 4 years ago

“Poor communication, wrong item sent. Size M in a size S bag. Had to pay postage here and back with no product to keep.”

Helpful Report

Posted 4 years ago

Hi Tamsin I am very sorry this has happened. Please get in contact with our customer service and we will get this resolved. Kind Regards, The Mauvais Team

Posted 4 years ago

“The set didn’t match.”

Helpful Report

Posted 4 years ago

“Expecting the trousers to be “slim fit” and also cropped, neither of those were the case.”

Helpful Report

Posted 4 years ago

“I bought some trousers online for nearly 50 quid, black and white checkered sort of ones, I saved them for best and only tried them on the same night as going out, unfortunately I didn't relise until I was out that The crotch was not completely sowed up. So the hole is now about the double the size as I have to continue to wear them. I have taken a picture with a white top in so you can see the hole. They we also out of stock when I ordered them- I know not your fault at all but was frustrating having to wait weeks for them then when I had them they've got a hole in. Will get them sowed up as easy fix but you know... just frustrating... was my first thing I've bought from you guys to... thanks for you time... jack”

Helpful Report

Posted 5 years ago

“Looked a lot nicer on the pictures and it looked slim fit but when I got it it was quite loose and not the best quality, overall poor for £45”

Helpful Report

Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,440 reviews