“I'm so disappointed with there costumer service! First thing is I placed an order with them about 2 weeks ago. Everything looked good, I was informed that my order has been shipped and I got my tracking number from Fedex. When I tracked my order it showed that my package was still in the warehouse. Then the next time I checked it was already delivered! In the UK. So I asked about my ordered and the said the had to cancel it because both off my items were out of stock.
Disappointed!
Then I was looking at there page because I wanted to order something else and there costumer service gave me 20% off any order. When I was looking at there website I could see that both of my previous items were still in stock!! So I asked the customer service about this and the said it was clearly a mistake that my order was canceled and I could reorder it with this discount. I waited and the next thing is the canceled my order AGAIN!!
Some technical problem with there website! The told me I could buy some other items with 20% off, and I said I was not happy with 20% off! This is the highest there discount for there mistakes goes.
And now I know how the safe money for them selfs! The only gave me 51 GBP refunded but I paid 55 GBP for the order.... I know it is not that much but if the do this to more people it is much!!
I had to wait for 2 weeks to find out that I'm not getting my items at all.”
“I ordered a dress for my prom it was pure white. When getting it out of the packaging I assured i was extra careful because of Te colour. FALSE ADVERTISING as the dress was NOT true to size. I am usually a 10 -12 but I ordered a 12 be on the safe side and it was tiny!!! And I'm never usually a 12. I returned the item. I had an email saying it is non returnable as it has a make up stain, but I know I was so careful and didn't stain it at all!! I now have no prom money and stuck with a dress I don't want”
“They cancelled my order! There's no way of contacting them, unless I email them and then they just send a message back that's not useful!And still haven't given my money back! This is ridiculous”
“Have been ordering off Missguided for a long time, and have recently noticed of the increasing prices and decreasing quality which i am not happy about. However on previous orders i was never as disappointed as i am with this one. I ordered a white waterfall jacket and was appalled at the quality. When i tried it on it was completely see through, paper thin and looked more like a disposable lab jacket than a coat. Really really disappointed that they could justify someone paying 40 euro for such a crap product. I am fuming.”
“The first ordered I made went really well everything was fine, the second order I made was extremely disappointing I payed for a pair of jeans £35 and next day delivery £2 on this discount code, I never received a confirmation of my order through email or even on my order history but the £37 was taken out of my bank as soon as I placed the order, I was confused so contacted the help team through email, Instagram and Twitter and after 3 days I finally got a response saying that my order hadn't been properly made and I should give it another day to make itself but obviously I waited and nothing happened so they refunded my order straight away, as I'm a 16 year old on less than minimum wage losing £37 is a lot of money but I was refunded the same day they'd said they would. I thought I'd try to order a shirt a week later for a party the following evening the shirt was £25 and next day delivery £2, I ordered that on Thursday and it's now Sunday and still no sign of my order I didn't bother emailing as they take way to long to respond so I Instagram messaged them and got a relatively quick response, they told me to wait til tomorrow and if the order still hasn't come they will class it as a missing parcel and refund me. I am so disappointed, I had to last minute re arrange a whole outfit for the party I went too and the order still hasn't come!!! Never ordering from there again!”
“I emailed them about my order information and they said that there were "insufficient funds" which makes absolutely no sense because my order was purchased with a credit card and the money was withdrawn. This order was placed two weeks ago today and this is ridiculous, I want to know where my clothes are.”
“I have just tried to have my bank account details deleted from the Misguided web site after finding that my daughter had ordered something without permission.
I had not realised that the web site had retained my bank details as this is something that I rarely allow. I just want to delete any bank card details to keep my money safe.
I looked all over the web site and although you can change delivery details, you cannot change account details. I am frantic.
I got in touch by live chat twice, after getting a recorded message only on the phone number, and a message on the customer care email saying that they would take some time to reply and I was in a queue. I am still in that queue. The web site chat went around and around getting nowhere, and asking me to contact the (scant at best) customer service. I am trying to get the site reported to the ombudsmand for bad conduct. Anyone should be able to delete account details on line, otherwise your money isn't safe.”
“Absolutely disappointed. Paid for next day delivery obviously didn't expect it on a Sunday or Bank Holiday Monday however expected it for Tuesday. Only received one email that was supposed to contain a tracking number but that was left blank so I am unaware as to where my items are and when I will be receiving them. I ordered as a present and expecting them for Tomorrow the latest. I paid about £70 for my delivery however if I do not receive it by tomorrow I'm gonna request a refund. Similarly, I sent 2 emails and have received no information back and I rang customer services however they do no take calls on it which makes 0 sense to me. I'm super frustrated and will definitely not, NOT be ordering from this company again. If I could mark it a negative star I would.”
“The reason I am so frustrated with misguided is their lack of customer services. I received two dresses from their website and was not satisfied with one due to the sizing. It was my first time buying from this website and actually thought they would give me my refund quickly boy was I wrong!! I waited two weeks for an email response to confirm my returning item was sent to them (yet tracking confirmed that it was received two days after I had sent it) I tried to email the company and the response was if you email your more likely to be put down the queue what a joke... never actually got a response. So I went to Instagram the response in their comments were much the same as my troubles. They then private messaged me to wait a bit longer so I wanted another week and then a few days ago they assured me I would get a store credit me stupidly thinking that I could, in fact, enjoy shopping with them again NOT still no email with any information of that kind. There is no manners or decency with this company. I am really upset by this because I would have loved to brought a lot more stuff from then yet this terrible experience make me think twice! ladies I have warned my friends about this website so be careful!!!!”
“I like there clothing and I have ordered quite a few items from them. However, there customer service is AWFUL.
They can't process refunds and exchanges correctly. The amount of times I have requested an exchange and they just don't bother even when the item is in stock.
And they are very often out of stock of items they show online.
I know they are a young company, but they've been around for long enough now to have decent customer service. It's still a poor standard and the assistants that have dealt with my orders most of the time have been useless.
They need to learn from ASOS.”
“I ordered something from the Miss Guided website over 2 weeks ago and payed for next day delivery.
I received an email the following day saying that my recent ordered has closed and that my order has sold out and unable to send to me and that a refund would take place, however I got another email saying my order is having a few delays dispatching but I will receive it a day later than planned. Money has been taken out of my account over a week ago now and I still haven't received my order that I placed over 2 weeks ago. I am very unhappy with the service Missguided provide as they tell you to email them with any problems or enquiries but they don't seem to do anything about it and there telephone number just repeats itself telling you to email them. My order still hasn't come and I will not be ordering anything from here again.”
“Absolute joke of a company. They will never deliver your order on time. You will not be able to track your item even if they do email you a 'tracking number' or 'click her to track' link. It will just say your item can't be tracked. You will never get a reply from them via email or social networking and if you do they will say 'tell us your order number' then when you do it, they will ignore you. When you publicly right to them via social networking they tell you to personal message them. This is entirely just so that people cant see them ignoring you. They'll never reply. If you look online anywhere they have absolutely horrendous reviews for a reason. I will NEVER order from the again and would strongly advise against it.”
“I ordered 2 pairs of pants and a top from Missguided, this was not my first time so I figured the experience would be good like last time. One of the pants was not the size I ordered so I contacted Missguided's customer service who promptly told me to ship the item back and I would be refunded for my shipping and the pants. It has been over a month and I am yet to receive any refund. I've been emailing and have been receiving the generic email which tells you that someone will get back to you but to no avail. I was asked to send a picture of my tracking number and the cost of postage and have sent this 4 times. I tried calling the number and the voicemail states all communication is strictly via email. I will NEVER order from MIssguided again as I am so disappointed and totally frustrated with the lack of respect and morality of this company. What is even more upsetting is this company sells their product in some of our well known US stores. Will definitely reach out to the Better Business Bureau if I have not heard anything or receive my FULL refund.”
“This company has caused me to decide that I shouldn't order online anymore, at all. What a nightmare. I've never had an experience like this before. I ordered four dresses and a blouse for my trip to Puerto Rico. I ordered these items about two weeks before my trip. I never received them, the tracking information said they were going to a different city entirely. I emailed misguided who had me fill out paperwork. I didn't get my clothes for Puerto Rico. Fast forward about two months later, they finally send me a new package. It contains three of the five items i ordered. And even if I didn't have these complications, I'd still be disappointed. The clothes are terrible quality. I'm surprised this line is carried at respected retailers like Nordstrom...perhaps the product Nordstrom carries is better quality. I'm returning it all.”
“I order these pair of heels this past coming Monday with EXPRESS shipping so they would come in my Friday, and I never receive the confirmation in my email. I also tried multiple times to email and call customer service and email them my complaint but no one return my email and calls. I feel like this website is fraud. And quite frankly I'm very upset I spent 75$ and not to even get a email back? It's very ridiculous.”
“What a terrible company. Bought two dresses from them, kept one returned the other. They refunded the dress that I had kept which was £5.00 cheaper than the one I had returned. They have ignored my emails to their complaints department. I am £5.00 down it was my first order and my last.”
“I ordered a faux leather jacket and they tried sending me a jacket that looked nothing like the picture very angry that they would think that's okay and would go unoticed”
“Very poor service. I kept being directed to the page which says that Missguided can't load because it's "too busy" despite it being 8am in the morning?!
Also, when it finally does load, the items don't add up properly… Missguided needs to learn its math or something - even after updating the basket this is the case.
There is no number to call, and when I try to chat with them as the website indicates "our staff is ready to help" I receive no reply… neither do I get help through the emails.
Overall an extremely disappointing experience! Was looking to get a few items but after this unsuccessful experience I neither trust this site nor its service - and am blacklisting it. Horrid experience and ruined my day.”
