Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,276 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got fusion clear screen protector from Conestoga mall branch, Kitchener, ON, Canada. There were two employees working there and they took over an hour and like 5-6 attempt to apply the protector. Mind you they only had one other customer there. Anyway, after waiting over an hour I was handed the my iPhone and the bill was around 50 CAD. When I checked the phone next day, there are so many air bubbles in the screen. I called the kiosk and they offered to replace the protector. But I don't want to waste another hour or so and get bubbles again the next day and get it placed again. I have been using phones with screen protector over 5-6 years now and yet I haven't had such an awful service for a such expansive service ever.. Is it possible to get a refund? Thanks.”

Helpful Report

Hi Anuradha, We are sorry about your experience at the location. We would like to further assist you, but we will need specific details like, phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“The material not good”

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“I got wrong product”

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“Lots of bubble on sacrenn quality of metrial is not good edges are not fixed properly very sharp price is high other company giving low price”

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“Sorry to say about the quality and service. Every two to three months it seems to replace the the clear coating and in a year the cost comes almost the half price of the new one”

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“The recent Mobil outfitters have poor quality. The edge seemed very old and full of bubbles.”

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“The film was peeling already within 24h from the application. I've been asked service charge to replace it. When I asked them to remove it and refund me because obviously the product wasn't good they denied me the refund.”

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“One of the worst experiences, bad product”

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“the CSR does not respond properly at the city center mall, Doha Qatar. He is working which I can see, but he can take out 2 mins just to take my device and add the coat later. But I do not understand why your customer service reps do not attend to customers properly. and they spend too much time with one customer as if it's a business deal going on, they just have to take the phone and let the customer know when to come back for the return, but unfortunately, that is not the case.”

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“Once I had my screen broken so I got it replaced from a mobile repairs shop. After that I lost my old clear coat I had and mobile outfitters company said it cannot be replaced without the old plastic even though I had all the bills and proofs of payment. Highly disapponting”

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“Lousy service, after installation of the matte screen protector, staff told me can return anytime there is an issue and they will change it no charge. The screen protector lasted less than a month before air bubbles started showing at the edges. By the way, I use my phone normally. Each time I put my phone in my pocket I made sure nothing else was in my pocket. Went back to the shop and they wanted to charge me full price for it. They also blamed me saying I used it roughly. There wasn't even a scratch on the screen protector just the edges kept peeling. DO NOT PURCHASE ANY SCREEN PROTECTOR FROM THIS BUSINESS. It is not worth the price.”

Helpful Report

“Poor quality cover on my iPhone 12 mini peels of very easily also traps dirt under the cover - to complain have to go through a long process via email - I had the cover replaced 4 times now in 3 months it’s a waste of time . They won’t refund the initial payment”

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“I got something that I didn’t ask for. Very disappointed.”

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“So bad quality and customer care ,”

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“Very very very poor service and quality”

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“Not at all satisfactory”

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“It is so expensive 😔”

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“It was mat coat, and it was affecting clarity of screen. Plus it was not protecting screen from braking, but from scratching. Eventualy I had to remove it and put clear glass protector. Expensive product with partialy function, not going to by again.”

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“The person who did the coating needs training. I expressed my dissatisfaction and then a Filipino lady did the coating again. She accepted the fact that the coating was not done properly. She tried to rectify what was done. However, as expected In just a couple of days, the coating started to peel off from the sides. Despite following their instructions of leaving the phone for an hour in an envelope, it has turned out to be very shabby looking. Very disappointed. This is my feedback. Now I'd like to see how this company rectifies and makes it up to me so that I can be a happy customer.”

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“The life time warranty is not real.. you pay for every visit to the store to replace the clear cover. So it is better to buy a cheap one that will stick for longer time than this expensive one”

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Mobile Outfitters is rated 4.4 based on 5,276 reviews