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MobileHelp Reviews

4.65 Rating 2,760 Reviews

92% of reviewers recommend MobileHelp

Company Reviews

About MobileHelp: MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Phone:
561.3476255

Email:
Communications@mobilehelp.com

Location:
5050 Conference Way North, Suite 125

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Merchant Metrics


Shipping & delivery
delivery methods	Postal Service, Courier
average delivery time	Next Day
on-time delivery	99%
accurate and undamaged orders	98%
Customer Service
communication channels	Telephone, Live Chat, Email
queries resolved in	Under an hour
customer service	4.77 out of 5

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"When I first contacted Mobile Help I had already read all the comments from customers listed on a Senior website and the #1 Rating it had been given. So when I called & spoke to the rep I was ready to sign up. It was very easy and all was explained to me. I also enlisted my next door neighbor to sign up w/ the same plan! Hopefully, I will never have to use it, but am feeling much more secure wearing my wristband 24/7. I prefer it to the "necklace"."

Posted 5 days ago

"I’ll admit it’s early but I find the device doesn’t track in real time very often. I’m in a medium size city and was hoping for a better signal. Let’s hope it gets better"

Posted 5 days ago

"I am enjoying the security of having a MobileHelp system. My only wish is that the cord on the charger was longer. I needed to purchase an extension cord to be able to put he charger on my dining room table."

Posted 1 week ago

"Customer service is good but I've had to spend way too long on hold waiting to talk to someone"

Posted 1 week ago

"I have not yet used it, but I feel safer have it."

Posted 1 week ago

"only criticism i can think of at the moment is the charger only works on 129 volts. car charging if i'm on a trip would be an inconvenience."

Posted 1 week ago

"Very prompt response and always follow up. Well worth it and user friendly directions. Thanks for all your staff does!"

Posted 1 week ago

"Amid an attack of anxiety, the Tech Support was very calm, reassuring and walked me through the steps to start my MobileHelp device. I really appreciated the soft spoken tone she took with me. Thank you all so much."

Posted 1 week ago

"I haven't had it long enough to rate it"

Posted 1 week ago

"It's hard to rate something I haven't had to use and need to give it a test, also. So far, i have totrate in the middle. Let mw rate it again later after I have figured it out."

Posted 1 week ago

"I was impressed with Mobile Help. When I found out that my Apple Watch was all set up for an emergency call,I decided I didn't two life lines. I returned the Motel Help. today. --Verla Lucas"

Posted 1 week ago

"The gps device does not work very well. It fell off his belt on the first day of use. Think I will return that piece. Other than false alarms the main part of the system has not been tested"

Posted 1 week ago

"Too much equipment for husband to remember to take with him when leaving house."

Posted 1 week ago

"Very impressed by prompt call back on the testing of the product for my elderly mom.. They also were Very friendly & accommodating ones I dealt with... Thank you!"

Posted 1 week ago

"I'm not totally set up yet but all of the instructions are easy to follow . I also had phone conversation with help and she was very knowledgeable and easy to talk to."

Posted 1 week ago

"I called twice yesterday with questions. Both representatives were patient and knowledgeable, and my questions were answered completely."

Posted 1 week ago

"I am a new customer, but am impressed with your excellent Customer service and response time when I tested my system. The necklace is too heavy for me and I am using the Wrist band. PLan to get another band at some point As the one it comes with kind of bugs me . aside from that I am pleased with the system I have chosen"

Posted 1 week ago

"MobileHelp has been great. They have answered several calls because my call monitor was not in the right place. They were always very nice and we finally got my problem taken care of. I hope I never have to use it but I know they are there for me if I do. Faye"

Posted 1 week ago

"Have not needed to call for assistance but the set-up and tests have gone well. Very reassuring!"

Posted 1 week ago

"Receipt of the unit was prompt. I was very pleased with the several phone conversations, both in ordering and in having someone to help me install it. I'm not the most savvy with all things techno and was appreciative of having someone walk me through getting it set up. Thanks, especially, for my sense of safety, knowing there's always someone there to save my back. Many thanks@"

Posted 1 week ago

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MobileHelp is rated 4.65 based on 2,760 reviews