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MobileHelp Reviews

4.6 Rating 4,086 Reviews
89 %
of reviewers recommend MobileHelp
4.6
Based on 4,086 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read MobileHelp Reviews
Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Anonymous
Anonymous  // 01/01/2019
Michael was very helpful in restoring my access to trips being logged by the Drivewise app. He stayed connected to my phone throughout a test drive to insure the app was logging the trip and that I could view the trip as it was logged.
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Posted 1 year ago
So far I have not had to use it but will be by the end of my 90 days .
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Posted 1 year ago
4 days trying to get phone fix. Not fix let.
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Posted 1 year ago
Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!
Posted 1 year ago
I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch
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Posted 1 year ago
She was very helpful and patient and completed the inquiry.
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Posted 1 year ago
I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.
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Posted 1 year ago
Joining is very easy and well done, with quick and good follow up.
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Posted 1 year ago
Excellent service
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Posted 1 year ago
Mobile help is great!! Necklace pendant fall detector works. They dispatched EMS and fixed whole issue. Huge peace of mind for my mother and family. Thankful for mobile help!!
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Posted 1 year ago
I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.
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Posted 1 year ago
Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
Posted 1 year ago
I have had the 'Mobile Help' security-system for several years and have been very satisfied with their service. I know 'help' is just a 'push-of-a-button-away.' I have also purchased one of their systems for my 58 years-of-age Son who has 'Parkinson's- Neurological- Disorder' and he feels very 'free-from-worry,' especially concerning 'falls' with their new 'Fall- Notification- System.'
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Posted 1 year ago
The sign-up and follow-up with this company it exceptional. I highly recommend their product and services.
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Posted 1 year ago
There is somebody, somewhere making sure I am ok!
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Posted 1 year ago
My technician was excellent. He answered by question.
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Posted 1 year ago
You were extremely helpful although we were unable to make a connection, I may be back for in home coverage. Thank you so much.
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Posted 1 year ago
new,so far its fine
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Posted 1 year ago
mobile help was so refreshing and had everything that i wanted...unfortunately my existing provider would not let me out of my contract so i will be signing up again with mobile help next summer. mobile help was so prompt in refunding me my whole year costs.
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Posted 1 year ago
Excellent customer service from Donna. She explained how it works, and it seems simple and easy for me.
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Posted 1 year ago
Very informative and helpful!
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Posted 1 year ago
I'm very happy with your company because I was treated very well with repeating something if I didn't understand something. Also the cost is acceptable to my budget. Return calls with a problem was resolved ar once.
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Posted 1 year ago
MobileHelp is rated 4.6 based on 4,086 reviews