MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the entire process of enrolling and setting up was very easy and eveyone I came in contact with was very professional and knowledgeable.”

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Posted 1 year ago

“The gentleman that I spoke with on the phone and set up the service with was absolutely wonderful. He was so kind and helpful. I don't remember his name though, I am sorry.”

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Posted 1 year ago

“I've only had it for a short time so far so good.”

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Posted 1 year ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

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Posted 1 year ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Not. Saver my order”

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Posted 1 year ago

Hi Tyshawn, We received your review and apologize for the delay with your order. Our Customer Service team has attempted to contact you about the order. Please give us a call back at your earliest convenience. Your safety and satisfaction are important to us; we want you to be protected. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-800-1710

Posted 1 year ago

“Michael was very helpful in restoring my access to trips being logged by the Drivewise app. He stayed connected to my phone throughout a test drive to insure the app was logging the trip and that I could view the trip as it was logged.”

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Posted 1 year ago

“So far I have not had to use it but will be by the end of my 90 days .”

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Posted 1 year ago

“4 days trying to get phone fix. Not fix let.”

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Posted 1 year ago

Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!

Posted 1 year ago

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

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Posted 1 year ago

“She was very helpful and patient and completed the inquiry.”

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Posted 1 year ago

“I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.”

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Posted 1 year ago

“Joining is very easy and well done, with quick and good follow up.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Mobile help is great!! Necklace pendant fall detector works. They dispatched EMS and fixed whole issue. Huge peace of mind for my mother and family. Thankful for mobile help!!”

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Posted 1 year ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

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Posted 1 year ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I have had the 'Mobile Help' security-system for several years and have been very satisfied with their service. I know 'help' is just a 'push-of-a-button-away.' I have also purchased one of their systems for my 58 years-of-age Son who has 'Parkinson's- Neurological- Disorder' and he feels very 'free-from-worry,' especially concerning 'falls' with their new 'Fall- Notification- System.'”

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Posted 1 year ago

“The sign-up and follow-up with this company it exceptional. I highly recommend their product and services.”

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Posted 1 year ago

“There is somebody, somewhere making sure I am ok!”

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Posted 1 year ago

“My technician was excellent. He answered by question.”

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Posted 1 year ago

“You were extremely helpful although we were unable to make a connection, I may be back for in home coverage. Thank you so much.”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,091 reviews