MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit is too big. Im always setting it off.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“When I first got it I only had to charge every 3 or 4 days, now I have to charge it every day. Glad I only bought it for 3 months.”

Helpful Report

Posted 2 years ago

Hi Helen, We received your review and we apologize for the issues you are experiencing due to the battery life of the equipment. Battery life may vary depending on the usage. However, if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“So far so good.”

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Posted 2 years ago

“Right on top of everything”

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Posted 2 years ago

“the entire process of enrolling and setting up was very easy and eveyone I came in contact with was very professional and knowledgeable.”

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Posted 2 years ago

“The gentleman that I spoke with on the phone and set up the service with was absolutely wonderful. He was so kind and helpful. I don't remember his name though, I am sorry.”

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Posted 2 years ago

“I've only had it for a short time so far so good.”

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Posted 2 years ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

Helpful Report

Posted 2 years ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Not. Saver my order”

Helpful Report

Posted 2 years ago

Hi Tyshawn, We received your review and apologize for the delay with your order. Our Customer Service team has attempted to contact you about the order. Please give us a call back at your earliest convenience. Your safety and satisfaction are important to us; we want you to be protected. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-800-1710

Posted 2 years ago

“Michael was very helpful in restoring my access to trips being logged by the Drivewise app. He stayed connected to my phone throughout a test drive to insure the app was logging the trip and that I could view the trip as it was logged.”

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Posted 2 years ago

“So far I have not had to use it but will be by the end of my 90 days .”

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Posted 2 years ago

“4 days trying to get phone fix. Not fix let.”

Helpful Report

Posted 2 years ago

Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!

Posted 2 years ago

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

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Posted 2 years ago

“She was very helpful and patient and completed the inquiry.”

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Posted 2 years ago

“I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.”

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Posted 2 years ago

“Joining is very easy and well done, with quick and good follow up.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Mobile help is great!! Necklace pendant fall detector works. They dispatched EMS and fixed whole issue. Huge peace of mind for my mother and family. Thankful for mobile help!!”

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Posted 2 years ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have had the 'Mobile Help' security-system for several years and have been very satisfied with their service. I know 'help' is just a 'push-of-a-button-away.' I have also purchased one of their systems for my 58 years-of-age Son who has 'Parkinson's- Neurological- Disorder' and he feels very 'free-from-worry,' especially concerning 'falls' with their new 'Fall- Notification- System.'”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews