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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your system is very good and I will rate it 4 stars. The reason that I am not rating it 5 stars is because the button on the bracelet should be indented a little bit more, as so one will not accidently push it by mistake when sleeping. Also, you could have a better ban on the bracelet, as the strap keeps coming out of the loops. I don't think the alarm will go off should I need it out in my field. I do intend on keeping your system. Mel”

Posted 9 months ago

“I Mobile help system seemed to work, but we didn't have it long enough. When I tried to return the system, the first customer service person told me she would send a paid mailing slip. The next gal, after I received a conflicting email with the return directions, said no to a paid postage slip, because my mom had not died. I feel you should pay the return postage no matter happens to the person using your Mobile Help system. Thank you. 406 390 2763.”

Posted 9 months ago

Hi Conrad, We have received your review and we thank you for bringing this to our attention, as it is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Our records indicate that the equipment was received and the account is now closed. No further action is required and any refund due will be issued back to the original form of payment within 30 days from when the equipment is received. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 9 months ago

“Feeling more confident to go anywhere. I had a fall, and, it dislocated my shoulder. High pain level. Screami ng at the top of my lungs to try to get lucky to be heard. I am a great screamer, and, got lucky. I did get help, from screaming. I had multiple back surgeries, that's life. I have to deal with certain realities. Getting up off the floor completely is hard for me. Sometimes, I cannot get off the floor, alone. That was before the dislocated shoulder. Now, the Mobilehelp device gives me a better look on the help getting up, if needed. When the button is pressed, a call is connected within seconds. From there, ask the operator anything. I know, I did it by accident, once. I have nothing but great things to say about the support, too. Get what you pay for. I'll take this.”

Posted 9 months ago

“I love it - I don't have to move into assisted living now! I really like living in my own home. Marie Evans”

Posted 9 months ago

“Great Service!!!!”

Posted 10 months ago

“Everyone I have talked to has a different story???”

Posted 11 months ago

Hello, We have received your review and we apologize for any issues you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to further assist. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“These just do not work.”

Posted 11 months ago

Hi Mary, We received your review and we apologize for the issues you have experienced. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“I am very happy with Mobile Help. They were helpful in getting me set up.”

Posted 1 year ago

“I was looking forward to this system working well to keep my parents safe and have the ability for emergency services to be alerted when needed. Due to them both having pacemakers, there were additional parts and process to implement. It seemed a bit overwhelming to even to me. Yet even for 90 year olds with some tech savvy, seemed complicated and they were not willing to learn. We trust in the Lord and continue to live prayerfully day by day. The salesperson and customer service reps were polite, understanding and empathetic. Thank you”

Posted 1 year ago

“No thank you”

Posted 1 year ago

“Mobile help has been very professional. I haven't had to request help yet.”

Posted 1 year ago

“We just purchased MobilHelp and have not had to use it for an emergency. However, when we pushed the button accidentally the response was immediate. Also, I was notified that the battery was running low and then notified that the unit was disabled. My fault, had it in the charger upside down. I am glad we had these experiences because it showed me you are there and ready. Thank you.”

Posted 1 year ago

“So thankful for the service you provide. When my mother in law lost her balance and ended up on the floor in the middle of the night, the rescue team was able to get in the apartment and help her up. Thanks for such great service.”

Posted 1 year ago

“So far, I would give MobileHelp 5 stars. The customer service has been very polite, friendly, and helpful.”

Posted 1 year ago

“I received my Mobile Help device several weeks ago, and, so far, I am very pleased. It was easy to set up and easy to use. A couple of times my device which was in my pocket or around my neck went off when it was juggled a little too much, and I received a call asking me if I needed emergency service. I was able to tell the caller; no, that I was fine. This close attention to my device made me feel very protected!”

Posted 1 year ago

“We are very pleased with the system at this early stage of having the alert system and would highly recommend it.”

Posted 1 year ago

“Waited on hold for the next available rep for 15 minutes hung up called at a latter time,still was placed on hold again for 15 minutes hung up deciding it wasn't worth my time I am very disappointed”

Posted 1 year ago

Hello, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“My 92 year old mom lives with me & MobileHelp has given her the confidence to venture outside while I'm away at work. It gives me peace of mind that she has a way to easily call for help should she need it! Thanks MobileHelp!”

Posted 1 year ago

“If i had my way i send this back, it goes off when you least expect it to.”

Posted 1 year ago

Hi Laurie, We received your review and we apologize for the issues you are experiencing due to the false alarms. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I was very pleased with the help and information that Mobile Help gave me. I am not a tech savvy person. They were very patient with me all during the call.”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews