MobileHelp Reviews

4.70 Rating 2,634 Reviews
92 %
of reviewers recommend MobileHelp
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.74 out of 5
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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5050 Conference Way North, Suite 125

Anonymous  // 01/01/2019
We've only had MobileHelp for a month or so, but so far we are pleased with your service! The ordering over the phone was easy and your CSR was very nice! We enjoyed his humor!
The instruction booklet for setting the system up was easy to follow and we had the system up and running in a matter of minutes. Thank you!
Posted 1 month ago
we had a false alert and the response was immediate. nice to know Mobilehelp is on the job! rated 5 stars!
Posted 1 month ago
Helpful customer service to set up equipment.
Posted 1 month ago
Good response time. Very professional. Glad we got it for my Mom who is 87 and lives alone.
Posted 1 month ago
Everyone we have dealt with at MobileHelp has been so patient, helpful, & polite.
Posted 1 month ago
Wireless system does not work on internet, only phone. I have no cellphone service. Customer service was lousy. Had to return it all, tried to order a landline unit, but they wanted to charge me again before refunding the first charge. They actually refused to delay the second purchase & charge, so I cancelled everything myself, to delay the second charge. And then found a much better deal too: if you’re over 50, check out your County Office For the Aging. Thank you, MobileHelp!
Posted 1 month ago
I don’t think too much of your Company waiting a month to issue a refund. I’ve never heard of such. I can promise you one thing, I won’t reach out to you again or will I tell anyone about Mobile Help, if I do, it won’t be good.
Paula Walker
Posted 1 month ago
The wrist band is too short
Posted 1 month ago
I found after receiving the MobileHelp devices that unlike what I understood at the time I purchased everything, the system was much more complicated than I anticipated. I knew my 90 year old mother would be unwilling to contend with tech support, pressing a button for a set number of seconds, etc. In setting it up, I could tell it was not going to work for us.
I will be satisfied when I receive my anticipated refund.

I see that the remaining questions are regarding the refund. This survey is premature as I am told not to expect a refund for up to 30 days.
Posted 1 month ago
I hate it. I refuse to use it. I needed this product for outside in my yard. I have to wear two devices around my neck, they annoy me. I haven't decided yet whether to keep it.
Posted 1 month ago
Customer service when I ordered was extremely helpful. Product came quickly. Installed it and that was about it. Returned within the first 30 days. Nothing wrong with the product or service, just not right for us. If I had received my refund in a timely manner it would have been 5 stars. ( still waiting since 8-17)
Posted 1 month ago
The directions were not even remotely near the equipment I was sent and it didn’t match what I was told about it. As soon as I am healthy enough to deal with it it is going back unused
Posted 2 months ago
waiting to see if this unit works. already had one false alarm while mother was sleeping and pendant was sitting on one can tell me why it went off. luckily it was a false alarm.
Posted 2 months ago
Who are you?
Posted 2 months ago
I never signed up for Mobilehelp. One of your pushy salesmen signed me up without any approval on my part. If I were CEO of your company he would have been fired. I’ve asked to get my name off your records. PLEASE!
Posted 2 months ago
Bracelet too stretchy
Posted 2 months ago
Did not look listen to my specific requests and definitely did not follow detailed order instructions
Posted 2 months ago
Can you call me on how to use the devises Thank you 8043203549
Posted 2 months ago
My bracelet did not get shipped. I only received the necklace and the mobile help button
Posted 2 months ago
Have had to use it. Have a hard time keeping it charged. Has to be charged often. Not sure if I am to keep it on or turn it on if I need it. ⁰
Posted 2 months ago
MobileHelp is rated 4.70 based on 2,634 reviews