MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not pleased at all”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment and services. We value your feedback and we are glad to see that you were able to connect with our Technical Support team today for equipment replacement that will better suite your needs. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The person I spoke to was very helpful and took care of my problem.. !!”

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Posted 1 year ago

“After I fell and was hospitalized for 10 days, I knew I had to do something to feel secure. I reviewed a number of medical alert providers and decided upon Mobile Help. The deciding factor was the customer service. They listened, responded helpfully and encouragingly, and I liked that all of the reps with whom I spoke were both sympathetic and even empathetic.”

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Posted 1 year ago

“I feel really great about being a Mobile Help customer. It gives me a certain amount of confidence that I am protected in my own home. Not just from falls but from other things as well. I’m very satisfied with Mobile Help.”

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Posted 1 year ago

“Each person I talked to was extremely helpful. I was told I would receive a callback “in about an hour” it was 7 hours!!! The young man was very apologetic and took care of my request immediately! I am over the moon!!!!! Thank you!!”

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Posted 1 year ago

“very professional, meet my needs easily and quickly”

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Posted 1 year ago

“We like it a lot”

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Posted 1 year ago

“I feel very safe with Mobil Help and my experience so far with the support and service is great”

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Posted 1 year ago

“Your system is very good and I will rate it 4 stars. The reason that I am not rating it 5 stars is because the button on the bracelet should be indented a little bit more, as so one will not accidently push it by mistake when sleeping. Also, you could have a better ban on the bracelet, as the strap keeps coming out of the loops. I don't think the alarm will go off should I need it out in my field. I do intend on keeping your system. Mel”

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Posted 2 years ago

“We signed our Mother up for the Mobile Help service because she has had a few falls over the last year and are grateful we did! She has had one false alarm and two falls since she has been wearing the device & it's a relief knowing that this device works as it should! The device, when triggered immediately sends out a text and an email as well as a phone call from a Mobile Help Center operator who dispatched emergency personnel to her location. We haven't tried other devices before signing her up for Mobile Help but we did research all the devices out there and felt this one was the best one on the market for her needs!! I would definitely recommend Mobile Help!!”

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Posted 2 years ago

“VERY quick response, you're making a big difference in my parents care. THANK YOU!!!”

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Posted 2 years ago

“I’ve been very happy with the system that I have from y’all had a couple things that I had to attend to and it was easy to do once I learn how to do it but I’m very pleased with it”

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Posted 2 years ago

“I am happy to have the support of mobile help. I would like for the unit not to be so sensitive, I don’t wanted to go off by being super sensitive.”

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Posted 2 years ago

“I was immediately impressed by the no-pressure quote I was provided by MobileHelp as compared to other companies which provide similar services. The information and explanations were clear and I was not rushed into making any decisions. The device arrived promptly and the customer support given during our initial set-up was outstanding. The agent was very patient, kind, and understanding as we walked my mother through the process of setting up her device even though she is not very skilled with technology. The device is easy to use and professional customer support is readily available. We are particularly impressed with the built-in microphone/speaker on the pendant, as well as the GPS tracking ability. We are very happy with our decision to use MobileHelp and would highly recommend them.”

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Posted 2 years ago

“Very pleased and have peace of mind living alone.”

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Posted 2 years ago

“Excellent device with fast reliable service. Purchased for my mom who is alone and travels outside the house. Highly recommend for anyone who has loved ones living alone with an active lifestyle.”

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Posted 2 years ago

“I've only had the system for a short while, but so far, so good. Customer service is quick and responsive and I was happy to hear that the "fall" device adjusts after a time to my movements...in the beginning, it was triggering a call each time it as even slightly bumped. I feel confident that the MOBILE unit will help me to be more independent and I feel safer at home as well already. I live alone and the system gives me great comfort...I feel secure and safe.”

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Posted 2 years ago

“Mobile help is an awesome company. Since joining and receiving the product and setting it up was so easy !!! Gives all the family members a piece of mind knowing there is immediate help if needed!!! I would recommend this company to anyone thinking about purchasing a safety device for their loved ones or even themselves!!! Great product!!! I give this a definite 5 star rating!!!!”

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Posted 2 years ago

“You are there for me even when I hit the call button accidently Thank you”

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Posted 2 years ago

“When I had an unexpected fall and injury, I knew I needed a monitoring system. I tried to get a system with my home alarm company with no success. My sister had MobileHelp and when I called them, their service was excellent. Within minutes of getting off the telephone, I had confirmation by email of everything we had discussed and in two days, I had received the mobile equipment I needed to restore my sense of security in my home.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews