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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far I haven't needed to use it, but I find it comforting to know that it's out there! The people who staff the phones are extremely kind and polite. That in itself is worth a lot to me.”

Posted 9 months ago

“I am no longer scare or lonely behind close doors,my Mobile Help,will pick me up when I can not do so myself.”

Posted 9 months ago

“My dog keeps stepping on the button, he sets it off, so I have to stop the call. I bet the people answering my call think I’m crazy.”

Posted 9 months ago

“MobileHelp made my family feel safe, cared for and made us feel like our wants needs and opinions mattered. Every person we talked to was professional and very knowledgeable, and at no point did I feel like they were trying to upsell me and get me to buy more.”

Posted 9 months ago

“Excellent company by far. Great Customer Service!”

Posted 9 months ago

“Very helpful to our family far away”

Posted 9 months ago

“Feeling more confident to go anywhere. I had a fall, and, it dislocated my shoulder. High pain level. Screami ng at the top of my lungs to try to get lucky to be heard. I am a great screamer, and, got lucky. I did get help, from screaming. I had multiple back surgeries, that's life. I have to deal with certain realities. Getting up off the floor completely is hard for me. Sometimes, I cannot get off the floor, alone. That was before the dislocated shoulder. Now, the Mobilehelp device gives me a better look on the help getting up, if needed. When the button is pressed, a call is connected within seconds. From there, ask the operator anything. I know, I did it by accident, once. I have nothing but great things to say about the support, too. Get what you pay for. I'll take this.”

Posted 9 months ago

“Very sensitive to falls. Easy to cancel false alarms. They can and will find you anywhere!”

Posted 9 months ago

“Finding an email address on the website that actually works is impossible. If you cannot or prefer not to hang out on the phone, seems the only way to get attention is to fall and can't get up.”

Posted 9 months ago

“I love it - I don't have to move into assisted living now! I really like living in my own home. Marie Evans”

Posted 9 months ago

“Should have purchased it years ago. it is a real life saver”

Posted 10 months ago

“Easy to set up. Staff explained everything.”

Posted 10 months ago

“Can’t remember to wear the wrest band or the neck button in the house. Thank you, David and Gloria Blamer”

Posted 10 months ago

“we have just started wearing the device but it has given us a feeling of safety”

Posted 10 months ago

“So far everything has gone well. I did have a false alarm because I had fiddled with the button that hangs around my neck. When a voice was asking me what help I needed I did not know how to respond. The problem was resolved and I keep the button under my top, so I am not touching it many times a day. When I completed my profile, the customer service representative was very clear about why they were asking me questions and was very professional and accommodating. I feel comfortable when I am alone with my MobileHelp. Thank you.”

Posted 10 months ago

“Once we received the correct parts, it works very well. Very sensitive so we have had to cancel a few alerts but that is better than not being alerted when needed.”

Posted 10 months ago

“I fell and help was here within 10 minutes. I recommend MobileHelp.”

Posted 10 months ago

“Delivery was quick and the device worked as advertised. I returned it and am waiting on refunds but I am trusting no problem . I return because I just am not ready for it yet.”

Posted 10 months ago

“The Mobile Help sales people are very informative and kind. The device (Micro) is easy to set up and test.”

Posted 10 months ago

“Dasmine was very polite and very thorough. I am up and running on the app!! she even waited to make sure I got signed in and could see the information. AWESOME!!”

Posted 10 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews