MobileHelp Reviews

4.65 Rating 2,738 Reviews
92% of reviewers recommend MobileHelp

About MobileHelp: MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:
561.3476255

Email:
Communications@mobilehelp.com

Location:
5050 Conference Way North, Suite 125

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
99%
accurate and undamaged orders
98%
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
customer service
4.76 out of 5
"I am new to MobileHelp and have not had an emergency. However, I am extremely satisfied so far. Just prior to the equipment arriving, they sent me a user id and password. When it came, I logged on, followed the instructions and contacted them. They directed me in setting everything up and then testing it to make sure everything is working. They have been efficient, pleasant and easy to deal with. Somehow, I inadvertently hit a button by accident. I received a call immediately and, of course, apologized and they basically said "if you're ok, no problem.""
Helpful Report
Posted 3 weeks ago
"The initial agent misrepresented the mobility of the system. My initial question was whether or not it would work in a vehicle. It has to be plugged into a wall socket for a few hours every 24 hours. The customer service person I spoke with after receiving not mobile equipment had poor listening skills and did not respond to the questions asked, preferring to repeat the same spiel over and over . We will be going with another company. It is very important to have good and competent customer service for something so important."
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Posted 3 weeks ago
"Response time has been exceptional."
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Posted 3 weeks ago
"RESPONSE COULD BE A LITTLE FASTER."
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Posted 3 weeks ago
"Great customer service representatives."
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Posted 3 weeks ago
"Very satisfied with service I've received."
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Posted 3 weeks ago
"Adrian was very helpful. The man who helped me set up the base was also helpful. Thanks to both."
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Posted 3 weeks ago
"I spoke with Evelyn and she was so helpful in helping me understand questions I had and changes I needed to make to my account. very good customer service."
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Posted 3 weeks ago
"This service was a blessing to my 100+ year old father living alone. Without it, he would have laid helpless for 4 to 6 hours before someone found him. Service is fast and reliable."
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Posted 3 weeks ago
"I feel much more relaxed knowing that my husband will get help if I'm not around. They have been on the spot when needed."
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Posted 3 weeks ago
"To early for a review."
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Posted 3 weeks ago
"This company does what it says it'll do. Very good customer service!"
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Posted 4 weeks ago
"Very prompt, helpful service. Kind, considerate info for client's mistakes new to procedures. Would definitely recommend your company to others. Thank you! 🤗"
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Posted 4 weeks ago
"Response was excellent even thought it was a false alarm."
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Posted 4 weeks ago
"Finally peace of mind for my disabled sister, me, and her son and daughter. Did the sign up all online. Received it quickly and easy to set up. Price is reasonable. Love the GPS option."
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Posted 4 weeks ago
"We love this product. It is easy to use, no flashing lights like some others, and does not need to be charged. Also, the price is great compared to others."
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Posted 4 weeks ago
"Very prompt & courteous. Eager to help"
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Posted 4 weeks ago
"gives me both home and away all the help I will ever need."
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Posted 4 weeks ago
"I inadvertently hit a button a couple of times and they were quickly checking up on me. And so kind when I apologized."
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Posted 4 weeks ago
"Excellent advice and service. Highy recommended !"
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Posted 4 weeks ago
MobileHelp is rated 4.65 based on 2,738 reviews