MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 11th July 2025

Christopher M. McPherson

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. My 93 year old dad fell and I called Mobile Help and they promptly arrived with medical personnel.”

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Posted 2 years ago

“we just purchased this and it was delivered just in time as I out the bracelet on my mom and then 4 hrs later she fell and hit the button. everyone has been kind and very helpful”

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Posted 2 years ago

“Wearing the mobile help makes me feel safer because I walk with a walker.”

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Posted 2 years ago

“The phone staff (Paula) who helped us, was extremely knowledgeable and helpful. I would recommend Mobile Help to everyone needing this service.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“So far am happy with my experience with Mobile Help. Not easy getting used to being wired, ha ha, but guess it's for my own good. Mobile Help has provided both day and night help, along with shower coverage. My family is resting easier and thanks to Mobile Help I feel safer. Oh the beauty of getting old.”

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Posted 2 years ago

“I purchased a mini GPS. I feel safe wherever I go. With it's built-in speaker, I can respond easily in the event of a false alarm. I love it!!!”

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Posted 2 years ago

“I am very disappointed in the unit, being way to big to wear all the time. After receiving it, I took on a 4 hr trip with me and it constantly kept going off as an emergency, every time I hit a bump. It wad mind-boggling. AM not interested, pls refund all my money since not being able to use it.”

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Posted 2 years ago

Hi Christine, We received your review and we apologize for the issues you have experienced due to the false alarms. We are glad to see that you were able to connect with our Technical Support team to discuss the other systems we offer, as well as assistance with your cancellation. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please do not hesitate to give us a call if you need any further assistance with the equipment return. You can reach us directly by dialing 877-827-6207 Option 1.

Posted 2 years ago

“I love the ease of wearing the pendant- wish it were "prettier"- thankfully have not needed to use it. I do feel more at ease for my safety as I have it- Your set up person was super and very patient-”

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Posted 2 years ago

“the doctor attending me was awesome! Kudos for the service”

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Posted 2 years ago

“I have been in contact with two or three representatives of MobileHelp and I have found each to be vey professional, courteous, and helpful. Each of them were very patient when and detailed when answering any and all questions.”

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Posted 2 years ago

“So far I like it for mom. Problem is when her hearing aids aren’t in, she can’t hear the operator talk through the “ mini”.”

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Posted 2 years ago

“I feel much safer and more secure walking outside”

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Posted 2 years ago

“Conflicting information passed along about the timing of the refund due us. Still no refund issued.”

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Posted 2 years ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any incorrect information you may have received. Refunds can take up to 30 days to be processed from the date the account closes. Our records indicate the full refund for your account has now been issued. Please let us know if we can be of any further assistance. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service.

Posted 2 years ago

“I'm glad I found MobileHelp, my mother was starting to fall and with me out of town I was very concerned. So I contacted MobileHelp and they educated me on their products. I'm very pleased with what they offered. I'm very relieved now that my mom is protected.”

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Posted 2 years ago

“Thank you Mobile Help for the support needed to make it a peaceful experience. Fell in 🌺 and pressed alert and help was on the way😎”

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Posted 2 years ago

“I have limited abilities leaving me strande ; thank goodness for automated systems and person to person customer service over the telephone”

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Posted 2 years ago

“I couldn't be more pleased with the assistance I was given when I called Mobile Help. They were so polite and knowledgeable about their products. I was very impressed and would gladly recommend the them.”

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Posted 2 years ago

“I like the MobileHelp button, I wear it all the time, however, I have contacted your customer service department on two different occasions because apparently, the salesperson who took my order misspelled my last name, which is Kordas, not cordas! I continue to get mail with my name misspelled although I have brought this to the attention of two different customer service representatives and each time they have told me that they have put in the correct information with my last name spelled "Kordas." So I don't know who is goofing up. Is it your customer service personnel or is it the people responsible for making the change once customer service has indicated a change needs to be made to the spelling of my last name. I hope whoever is responsible for reading these reviews will see that the correction is made. Thank you Ronald Kordas”

Helpful Report

Posted 2 years ago

Hi Ronald, We received your review and we apologize for any issues you have experienced at the time of the order. At MobileHelp, your safety is our number one priority, and we want you to be covered. We have reviewed the account and confirm that the requested changes have been made. Should you have any further issues, you can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Never received equipment. Been 7 days. Called your customer service. No response”

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Posted 2 years ago

Hi Nancy, We received your review and our records indicate that your account was cancelled due to the equipment return. A full refund has been issued. Please let use know if we can be of any further assistance, or if there is anything we can do to help keep you covered in the future. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710 for help placing a new order.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews