MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I obviously don't understand what I purchased. I fell yesterday with no assistance from MobileHelp.”

Helpful Report

Posted 2 years ago

Hi Barbara, We received your review, and we are sorry to hear about this fall. We apologize for any issues you experienced with the equipment. We would like to have our Technical Support team give you a call to help resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call at your earliest convenience. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“My mom was very reluctant to get any equipment that she had to put on her neck for she can no longer reach above her head. However, she has figured out that she can spin the connector to the front and is able, still with difficulty for her hands shake and her eyesight is failing, but she will finally get the lanyard fastened. I would suggest a magnetic clasp that connects more easily as the two ends start to come together.”

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Posted 2 years ago

“I am pleased to say that this device and alert system for monitoring falls is excellent. I'm also pleased that the monitoring lets you know when you need to charge your battery.”

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Posted 2 years ago

“The original guy I talked to on the phone was very helpful and nice”

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Posted 2 years ago

“It is hard to write a review as I am simply wearing the necklace and have not needed To press the button. I do feel good about having it in case it becomes needed. My internet is not faithful and I cannot tell when it is not on. I have been advised by family That I am not receiving calls. Techs are sent, but the problem remains. I may need to change providers.”

Helpful Report

Posted 2 years ago

Hi Lota, We received your review and we apologize for any coverage issues you are experiencing. Our systems do not currently connect to your home internet. Instead, our coverage uses a cellular network. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Works as described. Very happy with the service and the support from MobileHelp. People that have other systems are impressed with how well it works for this user.”

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Posted 2 years ago

“My daughters are very Happy that I have my device, as they all live out of state. I am so relieved to be wearing it in case of an emergency”

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Posted 2 years ago

“I feel so safe wearing my mobile help!”

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Posted 2 years ago

“It's now the 17th of the month and I still DO NOT HAVE A WORKING SYSTEM”

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Posted 2 years ago

Hi Susan, We received your review and we apologize for any shipping delays. Our records indicate that the package was delivered the day after leaving us your review. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if you need any further assistance with the equipment or your account, and our Technical Support team will be happy to give you a call. You can also reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I haven’t started using it as yet, I know I need to get started but have been sitting on it right now. I will let you know when I get started.”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to know that you have been staying save, and we want you to start benefiting from our coverage as soon as possible. Our Technical Support team is always happy to help set up the equipment and answer any questions. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Easy to order and install. Fall alert is very sensitive. I feel secure wearing inside and out”

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Posted 2 years ago

“Prompt replies each time we bumped the alert. Thankfully no Ned for assistance was required.”

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Posted 2 years ago

“Got this for my 90 yr old dad after my mom passed away who still lives alone completely independent. Gave us (and him) peace of mind now that he lives alone. Had to use it a couple of times, the respose from the emergency responders was always fabulous”

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Posted 2 years ago

“People we have dealt with have been very helpful.”

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Posted 2 years ago

“I'm getting used to my alert. One thing I wish it was thinner. Kind of hard to wear under clothing.”

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Posted 2 years ago

“Great product and customer service”

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Posted 2 years ago

“I am very please with Mobilehelp about their customer service, technical support and their products, specially the micro all in one. I will recommend the company.”

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Posted 2 years ago

“Works great and customer service was very helpful walking me through the setup.”

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Posted 2 years ago

“I had a problem soon after I got and technical support was very good.”

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Posted 2 years ago

“I am having some trouble getting used to this device. Several false alarms”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews