MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,086 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t started using it as yet, I know I need to get started but have been sitting on it right now. I will let you know when I get started.”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to know that you have been staying save, and we want you to start benefiting from our coverage as soon as possible. Our Technical Support team is always happy to help set up the equipment and answer any questions. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Easy to order and install. Fall alert is very sensitive. I feel secure wearing inside and out”

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Posted 2 years ago

“Prompt replies each time we bumped the alert. Thankfully no Ned for assistance was required.”

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Posted 2 years ago

“Got this for my 90 yr old dad after my mom passed away who still lives alone completely independent. Gave us (and him) peace of mind now that he lives alone. Had to use it a couple of times, the respose from the emergency responders was always fabulous”

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Posted 2 years ago

“People we have dealt with have been very helpful.”

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Posted 2 years ago

“I'm getting used to my alert. One thing I wish it was thinner. Kind of hard to wear under clothing.”

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Posted 2 years ago

“Great product and customer service”

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Posted 2 years ago

“I am very please with Mobilehelp about their customer service, technical support and their products, specially the micro all in one. I will recommend the company.”

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Posted 2 years ago

“Works great and customer service was very helpful walking me through the setup.”

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Posted 2 years ago

“I had a problem soon after I got and technical support was very good.”

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Posted 2 years ago

“I am having some trouble getting used to this device. Several false alarms”

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Posted 2 years ago

“Great customer service! Everyone has been very helpful and friendly”

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Posted 2 years ago

“He was kind and courteous.”

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Posted 2 years ago

“I am not happy with your systym, I was picking necklace and put in on my neck and it called for emergency”

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Posted 2 years ago

Hi Eugene, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for assistance getting a replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I wanted something here when I was alone. It wasn't testing right and so i wasn't really using it and i procrastinate with calling for help to fix things. When I finally called, Mike helped me get it started and working.”

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Posted 2 years ago

“when my father fell down in the backyard mobilehelp was their the emts arived within minutes he got the help he needed thank you mobiel help.”

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Posted 2 years ago

“Everything went very smoothly from ordering to activating the devices. Outstanding customer service department. Very professional and explained everything clearly. Highly recommend this company .”

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Posted 2 years ago

“We have not had to use the emergency services "thank God " but our dealings with MobileHelp like customer services have been great”

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Posted 2 years ago

“The IT person was very condescending. I was appalled. He spoke to me as if I was an idiot. I am far from it. Please consider offering customer service training to the IT staff. Very different experience with him compared to the salesperson I purchased the unit through.”

Helpful Report

Posted 2 years ago

Hi Carol, We have received your review and we are sorry to hear about this incident. This is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We will look into this incident to ensure that it does not happen again. Please let us know if you need any further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1.

Posted 2 years ago

“The support team is amazing. Great communication and customer service. I love that my dad can go places and meet friends and he has the security that the MobileHelp pendent provides.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,086 reviews