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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not gotten to use the service”

Posted 1 year ago

Hi Lance, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. And we are happy to know that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I like my mobile help system but feel the mobile device needs to be able to be charged for several days. The battery runs down far too soon on that. Fran Darragh”

Posted 1 year ago

“Shipment was super fast. Not hard to setup”

Posted 1 year ago

“the person that helped me was very good.”

Posted 1 year ago

“I've only had my device, for a month I have accidentally set it off 3 times and the response has been rapid instructions were given on how to cancel it '”

Posted 1 year ago

“All is as expected”

Posted 1 year ago

“I wish your ( I call them dog collars) pendants were more lady like like jewelry l ve seen other med alerts that look feminine. So nice looking u don't have to hide them under your clothes they look like a necklace”

Posted 1 year ago

“Highly recommended service. Great staff.”

Posted 1 year ago

“So grateful for the peace of mind it allows my family to have.”

Posted 1 year ago

“MovileHelp was very helpful when I was looking for a support system for my Dad. They have been very kind when he accidentally hit the call button. They were extremely helpful and patient while we were in the process of setting the system up. It is very easy even for those who are not technologically equipped. Thank you MobileHelp for being there for our family. It gives me comfort knowing you are there when I cannot be at home with my Dad.”

Posted 1 year ago

“I am so happy I subscribed to Mobile Help. I've only had it a couple of weeks but already they have contacted me about a fall being detected. They were so caring to make sure I'm ok. My daughter says she worries less about me since I have Mobile Help GPS.”

Posted 1 year ago

“My questions were answered in an acceptable way.”

Posted 1 year ago

“The assistance team (2) arrived very rapidly in response to my alarm. They were courteous and helpful. Fortunately, I didn't need assistance in that I had pushed the alarm button by error.”

Posted 1 year ago

“I am relatively new to this service. The equipment is very sensitive and responds quickly. I am very happy with this product. Thank you for being there for me”

Posted 1 year ago

“From the sale to setting up contacts, etc. I have had a pleasant experience with everyone I spoke with. Glad to know customer service is still important with Mobile help.”

Posted 1 year ago

“Thank you Mobile Help I feel so much better knowing my Mom can get help when she needs it she will never again lay on the floor for 3 hrs and not be able to get to the phone after she fell and broke her hip”

Posted 1 year ago

“MobileHelp emoyees are the best. They are so patient with me when I have so many guestion's. I did cancel the Fall alert, and they were great about it. I have the bracelet, and it gives me peace of mind to know they are there for me.”

Posted 1 year ago

“Peace of mind”

Posted 1 year ago

“Outstanding and professionals”

Posted 1 year ago

“In the past -I broke my back twice then more recently —refractured L5 —so am a fall risk !! With my Alert around my neck -I know if I do fall !!—I can & will have help very quickly !! —& that provides me with a tremendous sense of comfort—Thank You Mobile Help!!”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews