MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All is as expected”

Helpful Report

Posted 2 years ago

“I wish your ( I call them dog collars) pendants were more lady like like jewelry l ve seen other med alerts that look feminine. So nice looking u don't have to hide them under your clothes they look like a necklace”

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Posted 2 years ago

“Highly recommended service. Great staff.”

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Posted 2 years ago

“So grateful for the peace of mind it allows my family to have.”

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Posted 2 years ago

“MovileHelp was very helpful when I was looking for a support system for my Dad. They have been very kind when he accidentally hit the call button. They were extremely helpful and patient while we were in the process of setting the system up. It is very easy even for those who are not technologically equipped. Thank you MobileHelp for being there for our family. It gives me comfort knowing you are there when I cannot be at home with my Dad.”

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Posted 2 years ago

“I am so happy I subscribed to Mobile Help. I've only had it a couple of weeks but already they have contacted me about a fall being detected. They were so caring to make sure I'm ok. My daughter says she worries less about me since I have Mobile Help GPS.”

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Posted 2 years ago

“My questions were answered in an acceptable way.”

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Posted 2 years ago

“The assistance team (2) arrived very rapidly in response to my alarm. They were courteous and helpful. Fortunately, I didn't need assistance in that I had pushed the alarm button by error.”

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Posted 2 years ago

“I am relatively new to this service. The equipment is very sensitive and responds quickly. I am very happy with this product. Thank you for being there for me”

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Posted 2 years ago

“From the sale to setting up contacts, etc. I have had a pleasant experience with everyone I spoke with. Glad to know customer service is still important with Mobile help.”

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Posted 2 years ago

“Thank you Mobile Help I feel so much better knowing my Mom can get help when she needs it she will never again lay on the floor for 3 hrs and not be able to get to the phone after she fell and broke her hip”

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Posted 2 years ago

“MobileHelp emoyees are the best. They are so patient with me when I have so many guestion's. I did cancel the Fall alert, and they were great about it. I have the bracelet, and it gives me peace of mind to know they are there for me.”

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Posted 2 years ago

“Peace of mind”

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Posted 2 years ago

“Outstanding and professionals”

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Posted 2 years ago

“In the past -I broke my back twice then more recently —refractured L5 —so am a fall risk !! With my Alert around my neck -I know if I do fall !!—I can & will have help very quickly !! —& that provides me with a tremendous sense of comfort—Thank You Mobile Help!!”

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Posted 2 years ago

“Mobile health has given me a sense of calm, peace and security both indoors and out. It has taken me a long time to make the decision that I should have made a long time ago. I'm glad that I did and I am glad that it is Mobile Health. They are prompt, helpful and courteous”

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Posted 2 years ago

“The alarm went off one day when we just went over a pothole”

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Posted 2 years ago

Hi Vickie, We received your review and we apologize for the issues you have experienced with the false alarms. Movement that is similar to the one caused by a fall, may trigger a false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to review the equipment with you and explain how to cancel a false alarm. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I haven't had to use it at this moment, but hit the alert button by accident or it had fallen, I was cleaning yard and the weedwacker strap accidentally hit the button.”

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Posted 2 years ago

“Just getting started with this helping my mom. My mom says she feels a lot safer.”

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Posted 2 years ago

“So far I am very happy with all the devices I received. The one that goes around the neck is sensitive for sure”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews