MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,087 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,087 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am relatively new to this service. The equipment is very sensitive and responds quickly. I am very happy with this product. Thank you for being there for me”

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Posted 2 years ago

“From the sale to setting up contacts, etc. I have had a pleasant experience with everyone I spoke with. Glad to know customer service is still important with Mobile help.”

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Posted 2 years ago

“Thank you Mobile Help I feel so much better knowing my Mom can get help when she needs it she will never again lay on the floor for 3 hrs and not be able to get to the phone after she fell and broke her hip”

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Posted 2 years ago

“MobileHelp emoyees are the best. They are so patient with me when I have so many guestion's. I did cancel the Fall alert, and they were great about it. I have the bracelet, and it gives me peace of mind to know they are there for me.”

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Posted 2 years ago

“Peace of mind”

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Posted 2 years ago

“Outstanding and professionals”

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Posted 2 years ago

“In the past -I broke my back twice then more recently —refractured L5 —so am a fall risk !! With my Alert around my neck -I know if I do fall !!—I can & will have help very quickly !! —& that provides me with a tremendous sense of comfort—Thank You Mobile Help!!”

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Posted 2 years ago

“Mobile health has given me a sense of calm, peace and security both indoors and out. It has taken me a long time to make the decision that I should have made a long time ago. I'm glad that I did and I am glad that it is Mobile Health. They are prompt, helpful and courteous”

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Posted 2 years ago

“The alarm went off one day when we just went over a pothole”

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Posted 2 years ago

Hi Vickie, We received your review and we apologize for the issues you have experienced with the false alarms. Movement that is similar to the one caused by a fall, may trigger a false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to review the equipment with you and explain how to cancel a false alarm. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I haven't had to use it at this moment, but hit the alert button by accident or it had fallen, I was cleaning yard and the weedwacker strap accidentally hit the button.”

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Posted 2 years ago

“Just getting started with this helping my mom. My mom says she feels a lot safer.”

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Posted 2 years ago

“So far I am very happy with all the devices I received. The one that goes around the neck is sensitive for sure”

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Posted 2 years ago

“I was supposed to receive an overnight unit today. It did not come. The one I received yesterday was wrong. Can’t tell how long it will take to get here or if it is damaged since it didn’t arrive as promised”

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Posted 2 years ago

Hi Shirley, Thank you for contacting MobileHelp. We've received your message and we apologize for the shipping carrier's delay with your replacement equipment. Our records indicate that your package was indeed sent out with overnight shipping, however, it was only delivered on Monday due to a delay while in transit. Please contact our Technical Support team when you are ready to set up the equipment and a representative will be more than happy to help. You can reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 2 years ago

“Fall detection system seems well thought out. Provides security & peace of mind at reasonable cost. Great customer service w set up. Highly recommend”

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Posted 2 years ago

“I set this up for my father-law. 3 day in the alarm went off. He told them he was fine. They didn't,call any of the four numbers we gave your staff. They call my office at 5:30 in the morning. Ambulance came he mad. I was lied to! We returned it now we have no coverage! Have your staff to do there job there are told to do!”

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Posted 2 years ago

Hi Robert, We received your review and we apologize for any issues you have experienced with the coverage. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“Namaste...We are TOTALLY satisfied with MobileHelp Products, Plan, People and Price. Our only negative comment would be the 'automatic fall protection' is annoyingly over sensitive and prone to false alerts. We accept that fact by telling ourself it is better for that feature to be overly sensitive than not sensitive. Love, Russ & Dee”

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Posted 2 years ago

“I used Mobile Help for my husband. It is an excellent company and I referred a couple of friends to the company for their spouses. They provide great support and when my husband went out I felt comfortable with his using the GPS and the necklace. I live alone so I am using just the necklace and bracelet when I am home in case of a fall. Marcia S”

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Posted 2 years ago

“I fell in my bath room and was unable to position myself to arise,. I did not feel any injury. I actvatrd my MobllevHelp alert and within 10 minutes the EMT arrived and assisted me in getting up and thourghly checked me for any injury and gave me the option of going to the hospital- which I declined. I am most grateful of their response. Jim Henderson”

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Posted 2 years ago

“I have canceled the order because my health insurance covers it for me.”

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Posted 2 years ago

“Thank you Mobil help for this system that I have .I recommend for people to use this system cause it can safe your life I love my mobile Alert system”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,087 reviews