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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile health has given me a sense of calm, peace and security both indoors and out. It has taken me a long time to make the decision that I should have made a long time ago. I'm glad that I did and I am glad that it is Mobile Health. They are prompt, helpful and courteous”

Posted 1 year ago

“The alarm went off one day when we just went over a pothole”

Posted 1 year ago

Hi Vickie, We received your review and we apologize for the issues you have experienced with the false alarms. Movement that is similar to the one caused by a fall, may trigger a false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to review the equipment with you and explain how to cancel a false alarm. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I haven't had to use it at this moment, but hit the alert button by accident or it had fallen, I was cleaning yard and the weedwacker strap accidentally hit the button.”

Posted 1 year ago

“Just getting started with this helping my mom. My mom says she feels a lot safer.”

Posted 1 year ago

“So far I am very happy with all the devices I received. The one that goes around the neck is sensitive for sure”

Posted 1 year ago

“I was supposed to receive an overnight unit today. It did not come. The one I received yesterday was wrong. Can’t tell how long it will take to get here or if it is damaged since it didn’t arrive as promised”

Posted 1 year ago

Hi Shirley, Thank you for contacting MobileHelp. We've received your message and we apologize for the shipping carrier's delay with your replacement equipment. Our records indicate that your package was indeed sent out with overnight shipping, however, it was only delivered on Monday due to a delay while in transit. Please contact our Technical Support team when you are ready to set up the equipment and a representative will be more than happy to help. You can reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 1 year ago

“Fall detection system seems well thought out. Provides security & peace of mind at reasonable cost. Great customer service w set up. Highly recommend”

Posted 1 year ago

“I set this up for my father-law. 3 day in the alarm went off. He told them he was fine. They didn't,call any of the four numbers we gave your staff. They call my office at 5:30 in the morning. Ambulance came he mad. I was lied to! We returned it now we have no coverage! Have your staff to do there job there are told to do!”

Posted 1 year ago

Hi Robert, We received your review and we apologize for any issues you have experienced with the coverage. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“Namaste...We are TOTALLY satisfied with MobileHelp Products, Plan, People and Price. Our only negative comment would be the 'automatic fall protection' is annoyingly over sensitive and prone to false alerts. We accept that fact by telling ourself it is better for that feature to be overly sensitive than not sensitive. Love, Russ & Dee”

Posted 1 year ago

“I used Mobile Help for my husband. It is an excellent company and I referred a couple of friends to the company for their spouses. They provide great support and when my husband went out I felt comfortable with his using the GPS and the necklace. I live alone so I am using just the necklace and bracelet when I am home in case of a fall. Marcia S”

Posted 1 year ago

“I fell in my bath room and was unable to position myself to arise,. I did not feel any injury. I actvatrd my MobllevHelp alert and within 10 minutes the EMT arrived and assisted me in getting up and thourghly checked me for any injury and gave me the option of going to the hospital- which I declined. I am most grateful of their response. Jim Henderson”

Posted 1 year ago

“I have canceled the order because my health insurance covers it for me.”

Posted 1 year ago

“Thank you Mobil help for this system that I have .I recommend for people to use this system cause it can safe your life I love my mobile Alert system”

Posted 1 year ago

“Mobile help give me a piece of mine if I need them I know there there I've had mobile help for my wife there great”

Posted 1 year ago

“Iam glad I have it so when iam outside I'll knowing have it just in case I need it”

Posted 1 year ago

“During the months I have been covered by Mobile Help, I have not had an accident or fall. However, many times, I have pressed the button in some way or another, and the call immediately came back to me to press the button to turn off the emergency call or stay on the line for an emergency. Satisfied.”

Posted 1 year ago

“We purchased this for a 98 year old friend who lives alone. She has accidentally set it off a couple times and mobile help was responding right away asking if she needed help. Thankfully she was ok but knowing they are there when she really needs help certainly lessens the worry of her insisting on living alone”

Posted 1 year ago

“These guys really know their stuff! And they are super friendly and patient. The system is easy to understand and I don't go anywhere without my fall button. It has saved my bacon more than once. And I didn't realize it, but when you get someone else to sign up, they have told me I will receive a $100 cash reward per person. Value for the money is outstanding!”

Posted 1 year ago

“MobilrHelp agent represented that battery charge would last for about a week. In fact, it lasts less than 48 hours. LifeAlert warned me of this. They were telling the truth. All the time the device is on the charger, it is not protecting me. The device goes off when I am in the shower. I no longer wear it in the shower.”

Posted 1 year ago

Hi Donald, We received your review and we are sorry to hear that you are not satisfied with your current system's battery life. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. Battery life can vary with usage and we would be more than happy to review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I ordered the service. My father in law passed the next day. On the very next business day, I canceled the order. Nothing was shipped. I was told I would be refunded in the next 30 days. DID NOT HAPPEN!! I called, and was told to wait another 5 days. DID NOT HAPPEN!!! I called again, and was told it would be in my account by end of that business day. Two days later…still not there. I called again, I was told it was put in my accounts, but would not show up for 2-3 days. I expect I will be calling again! Funny how you can take my money out in one day, but you can’t give it back until I have called many times and had to tell my story every single time. My next call will be to the Better Business Bureau!!!!! Give me back my money for items you never shipped to me!!!!!!!”

Posted 1 year ago

Hi Tammy, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that a full refund was issued, and we are glad to see that you were able to connect with our Customer Service team about this concern. Please let us know if we can be of any further assistance. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews