Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!! Mobile Help is the right package. We have two accounts for my 95 year old mother and my 82 year old mother in law. They each have balance issues. Each is independent, living in their homes. I often get scolded, these ladies will remind you.. I can do it myself. Yet, these strong women embrace their necklaces and wrist bands. They like knowing that Mobile Help has got their backs. Thankfully, we have never had a true emergency. Our mother’s have set the pendents off. An agent confirmed each was okay. Later, they would talk about how kind or gracious the voice checking on them was. It made them trust the system more. They didn’t feel like a burden. Keep up the good work!”

Posted 11 months ago

“I'm a returnee to Mobile Help. I find the customer service excellent and reachable. The equipment is sturdy...and happy to have left a former "junkie equipment" service.”

Posted 11 months ago

“Mobile Help is very reassuring for me. I do a lot of work outside in a pretty remote area. I wear the Mobile Help monitor outside so if I do fall, I will have instant response from Mobile Help. It gives me peace of mind, so I can do more and have better quality of life. Would definitely recommend it.”

Posted 11 months ago

“As I've aged, live by myself, and fallen several times. I decided I needed a way for someone else to know if I've fallen. So I checked on line for plans I could order. I came across a web site that ranked several such companies. And MobilHelp was ranked number one. I chose them and have been pleased with the peace of mind they have provided for me.”

Posted 11 months ago

“So far everything has been good. When I needed help or had questions, Customer Support has been helpful.”

Posted 11 months ago

“Purchased for elderly parent. Customer service has been stellar. Price was great and product arrived quickly and exactly as described!! Love the text messages reminding us item needs charging and elderly parent gets immediate notifications re same. Such a sense of security for the entire family! Highly recommend!!”

Posted 11 months ago

“Recieved quickly everything in perfict condition”

Posted 11 months ago

“Everyone I have talked to has a different story???”

Posted 11 months ago

Hello, We have received your review and we apologize for any issues you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to further assist. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“These just do not work.”

Posted 1 year ago

Hi Mary, We received your review and we apologize for the issues you have experienced. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“I am not happy with the lanyard. It has gone off twice without my touching it as far as I know and also did not fall. The second time was just as church was going to start. It was very embarrassing to have to announce to the congregation that the first responders might be coming since I couldn't get it to disconnect. Finally, I shut the whole thing off. Fortunately, the first responders didn't come.”

Posted 1 year ago

Hello, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It did not work for me. The alarm for falling went off 12 times in one month when I never fell. I returned the equipment.”

Posted 1 year ago

Hi Carol, We have received your review and we apologize for any inconvenience you experienced with the false alarms. At MobileHelp, your safety is our number one priority. Our Technical Support team is always happy to help review the equipment for any replacements needed. The automatic fall detection feature can also be removed from the help button if it is not compatible with the user's activity. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

Hi Carol, We received your review and we apologize for the issues you have experienced due to the false alarms. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and our Technical Support team is always available for any assistance needed with equipment issues. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“What in the world is MobileHelp??? I wrote them an email and it came back saying it does not exist. How can you review something that does not exist??????”

Posted 1 year ago

Hi Lonie and Sally, We received your review and we're sorry to hear that your email was undeliverable. Our email address is cs@mobilehelp.com. We provide the equipment and coverage for your personal emergency response system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I had to file a complaint with the Arizona fraud department to receive my refund for a device I had not received after waiting 10 days. The receiving date changed three times. Three times I was told a supervisor would call me and three times they did not. I was grossly overcharged with fees never disclosed such as two months payment up front. I was promised free shipping and was charged for it. I rejected multiple times the $6 per month premium and was charged as well. It was the worst customer experience I have ever had. I have never in my life had to file a complaint with consumer fraud. Until I dealt with Mobile Help. I do have a medical alert device. However, I went with a company that deals with me honestly and doesn't have the deceptive practices of Mobile Help.”

Posted 1 year ago

Hi John, We received your review and we apologize for the inconvenience you have experienced with your order. Our records indicate that there was a modification request for this order, which led to the change in pricing and may have caused some confusion. Our team will be reviewing this incident, as it is not an experience we want any of our customer to have. Our records also indicate that a full refund has been issued, and the account is cancelled. No further action is required, but please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“I am not a mobile help customer.”

Posted 1 year ago

Hi Lisa, We received your review and our records indicate that you order was indeed cancelled. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help keep you or a loved one covered in the future. You can reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“The help I received before signing up was very clear. Very much appreciated. Once material was received, set up was no problem, and testing went smoothly.”

Posted 1 year ago

“Have not got my alert set up yet. The lady I spoke with when I purchased the MobileHe!p was very nice and especially helpful. She explained and answered all my questions.”

Posted 1 year ago

“Mom had a fall and you got help here very fast. Dr. said she would not be here with out your great service and support. Best money I have spent this year.”

Posted 1 year ago

“The peace of mind is worth every penny to make sure my husband is safe while I run errands. So happy to have MobileHelp!”

Posted 1 year ago

“I feel like there is a lot equipment to keep up with, moving it around over the house. We have hardly used the necklaces, but maybe we will later. The watches seem to work fine and the bathroom alarm I like.”

Posted 1 year ago

“They are there when needed!!! I can’t believe how on top they are even for a minor misstep. If ever the need should arise will use them again and pass their info on to friends and loved ones.”

Posted 1 year ago

«
1
2
...
9
10
11
12
13
»

MobileHelp is rated 4.6 based on 4,080 reviews