MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“Great customer service! Everyone has been very helpful and friendly”

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Posted 2 years ago

“He was kind and courteous.”

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Posted 2 years ago

“I am not happy with your systym, I was picking necklace and put in on my neck and it called for emergency”

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Posted 2 years ago

Hi Eugene, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for assistance getting a replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I wanted something here when I was alone. It wasn't testing right and so i wasn't really using it and i procrastinate with calling for help to fix things. When I finally called, Mike helped me get it started and working.”

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Posted 2 years ago

“when my father fell down in the backyard mobilehelp was their the emts arived within minutes he got the help he needed thank you mobiel help.”

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Posted 2 years ago

“Everything went very smoothly from ordering to activating the devices. Outstanding customer service department. Very professional and explained everything clearly. Highly recommend this company .”

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Posted 2 years ago

“We have not had to use the emergency services "thank God " but our dealings with MobileHelp like customer services have been great”

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Posted 2 years ago

“The IT person was very condescending. I was appalled. He spoke to me as if I was an idiot. I am far from it. Please consider offering customer service training to the IT staff. Very different experience with him compared to the salesperson I purchased the unit through.”

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Posted 2 years ago

Hi Carol, We have received your review and we are sorry to hear about this incident. This is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We will look into this incident to ensure that it does not happen again. Please let us know if you need any further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1.

Posted 2 years ago

“The support team is amazing. Great communication and customer service. I love that my dad can go places and meet friends and he has the security that the MobileHelp pendent provides.”

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Posted 2 years ago

“I am very happy with mine and if anything happens they are right with you”

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Posted 2 years ago

“It would be helpful if your sales people informed customers that the system will it work with metal or composite roof”

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Posted 2 years ago

Hi Mary, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“This might work in some areas, but not in mine. My phone almost never picked up a tower that was working and when I called customer service they insisted the problem was that my phone was locked. It was not. I went through 3 different phones at considerable expense and was without service for months. When I finally got a Verizon sim card, my phone "magically" worked just fine. MobileHelp tried to get me to accept the phone working on my wifi network, but that is NOT what I paid for, and the phone would then not work outside of my house. They were always polite, but never admitted the problem was with their service. They also wouldn't refund the 3 months I was paying for service and getting nothing (except grief).”

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Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Works very well also got fall protection but my father kept setting if off and he is hard hearing so he could not hear it to tell them it was a false alarm so I dropped the fall protection but they were right on it when it went off. Very satisfied!!”

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Posted 2 years ago

“Thanks for being so gracious it's a great co Just dosen,t work with my metal roof but thanks.”

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Posted 2 years ago

“I had the mobile alert around my neck. I forgot about it and when I took my blouse off it fell on the floor. Immediately help came on the line but I told her I was fine. So when it fell It detected a fall. Very good job.”

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Posted 2 years ago

“Great service!! Mobile Help is the right package. We have two accounts for my 95 year old mother and my 82 year old mother in law. They each have balance issues. Each is independent, living in their homes. I often get scolded, these ladies will remind you.. I can do it myself. Yet, these strong women embrace their necklaces and wrist bands. They like knowing that Mobile Help has got their backs. Thankfully, we have never had a true emergency. Our mother’s have set the pendents off. An agent confirmed each was okay. Later, they would talk about how kind or gracious the voice checking on them was. It made them trust the system more. They didn’t feel like a burden. Keep up the good work!”

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Posted 2 years ago

“I'm a returnee to Mobile Help. I find the customer service excellent and reachable. The equipment is sturdy...and happy to have left a former "junkie equipment" service.”

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Posted 2 years ago

“Mobile Help is very reassuring for me. I do a lot of work outside in a pretty remote area. I wear the Mobile Help monitor outside so if I do fall, I will have instant response from Mobile Help. It gives me peace of mind, so I can do more and have better quality of life. Would definitely recommend it.”

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Posted 2 years ago

“As I've aged, live by myself, and fallen several times. I decided I needed a way for someone else to know if I've fallen. So I checked on line for plans I could order. I came across a web site that ranked several such companies. And MobilHelp was ranked number one. I chose them and have been pleased with the peace of mind they have provided for me.”

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Posted 2 years ago

“So far everything has been good. When I needed help or had questions, Customer Support has been helpful.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews