MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Mobile Help for the support needed to make it a peaceful experience. Fell in 🌺 and pressed alert and help was on the way😎”

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Posted 2 years ago

“I have limited abilities leaving me strande ; thank goodness for automated systems and person to person customer service over the telephone”

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Posted 2 years ago

“I couldn't be more pleased with the assistance I was given when I called Mobile Help. They were so polite and knowledgeable about their products. I was very impressed and would gladly recommend the them.”

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Posted 2 years ago

“I like the MobileHelp button, I wear it all the time, however, I have contacted your customer service department on two different occasions because apparently, the salesperson who took my order misspelled my last name, which is Kordas, not cordas! I continue to get mail with my name misspelled although I have brought this to the attention of two different customer service representatives and each time they have told me that they have put in the correct information with my last name spelled "Kordas." So I don't know who is goofing up. Is it your customer service personnel or is it the people responsible for making the change once customer service has indicated a change needs to be made to the spelling of my last name. I hope whoever is responsible for reading these reviews will see that the correction is made. Thank you Ronald Kordas”

Helpful Report

Posted 2 years ago

Hi Ronald, We received your review and we apologize for any issues you have experienced at the time of the order. At MobileHelp, your safety is our number one priority, and we want you to be covered. We have reviewed the account and confirm that the requested changes have been made. Should you have any further issues, you can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Never received equipment. Been 7 days. Called your customer service. No response”

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Posted 2 years ago

Hi Nancy, We received your review and our records indicate that your account was cancelled due to the equipment return. A full refund has been issued. Please let use know if we can be of any further assistance, or if there is anything we can do to help keep you covered in the future. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710 for help placing a new order.

Posted 2 years ago

“We have just gotten Mobile Help. It has given me great peace of mind, knowing that my husband can get help whenever I am away from home. He has fallen several times in the last year and the services of MobileHelp are invaluable. It will also allow me to travel knowing he is able to get help quickly when/if necessary. The cost is so much less than other providers of this type of service yet we get the same value. Can't recommend it strongly enough.”

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Posted 2 years ago

“I have recently added a mobile help device to my life. I am alone and to fall or suffer a medical emergency, I have no one to look to for help. Having my mobile help device gives me so much peace of mind. I can live my life and do anything I want, ANYWHERE I want and the device keeps me connected to immediate help should I ever need it. You simply cannot put a dollar amount on peace of mind. Thank You Mobile Alert!”

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Posted 2 years ago

“Found it difficult to use..had bad experience the very first night”

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Posted 2 years ago

Hi David, We received your review and we apologize for any difficulties you have experienced. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“First time my dad needed help.the ambulance showed up 2hrs later.Thank god it was only a panic attack not a heart attack.”

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Posted 2 years ago

Hi Wanda, We received your review, and we are sorry to hear about this incident. We are glad to hear that this was not a major emergency, and we apologize for any delays you experienced. We would like to have our Technical Support team give you a call to further review and resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Everyone was very helpful and did all they could to make this experience for my om a good one. Unfortunately her home is in a dead spot for connecting service. It was very disappointing for us buy I had nothing to do with the product or service”

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Posted 2 years ago

“I am a new user - have had it for about 2 months. I am pretty satisfied with it so far. I have the all in one pendant which is nice and small. You can speak into it. Has fall detection which can be canceled if it's in error. Charges very quickly and lets you know when the charge is running low.”

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Posted 2 years ago

“Very good so far”

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Posted 2 years ago

“Great Service!!!!”

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Posted 2 years ago

“Quick response”

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Posted 2 years ago

“This is an amazing product. I bought it for my 90 YO mother and she loves the necklace and only takes it off for charging”

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Posted 2 years ago

“We have had Life Alert, MobileHelp, for 4 weeks and are happy that we chose this system. So far, knock on wood we haven't had an emergency, but I know they will answer if I push the button. Several times MobileHelp has called us to see if we have called them, but I tell them "No Emergency". They politely tell me they are glad of no emergency, so I am confident they will respond when I actually need the help.”

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Posted 2 years ago

“I hate it. It’s always saying fall detected and all I do sometimes is bend over to pick up something. It’s gone off 4 times and I’ve barely used it a month. And I can never shut the alert off no matter how many times I push the button. I wear it to give my son peace of mind but I hate hate hate it.”

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Posted 2 years ago

Hi Marcia, We received your review and we are sorry to hear that you are having some trouble with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be more than happy to review the equipment with you and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I only had to use it once. I just think it's too expensive..”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the pricing. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to help review the billing for your account and assist with any changes. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The fall alert went off a lot, even when I was sitting down, the last time I couldn't cancel the alarm and I was in public at a baseball game. Returned it the next day.”

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Posted 2 years ago

Hi Diana, We received your review and we apologize for the trouble you experienced with the false alarms. At MobileHelp, your safety is our number one priority, and we want you to be covered. We would be happy to welcome you back into our MobileHelp family, and help find a system that better fits your needs. Our Technical Support team will be available to help with any equipment issues experience. You can reach us by dialing 800-800-1710.

Posted 2 years ago

“It was basically the same as the one I have except black instead of white. And I didn't like the yearly charge.”

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Posted 2 years ago

Hi Jeanne, We received your review and we are sorry to hear that you have cancelled your coverage with us. At MobileHelp, your safety is our number one priority, and we want you to be covered. We offer a variety of different systems and payment plans, and we would be happy to find the best fit for your budget. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews