MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,086 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was very helpful and did all they could to make this experience for my om a good one. Unfortunately her home is in a dead spot for connecting service. It was very disappointing for us buy I had nothing to do with the product or service”

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Posted 2 years ago

“I am a new user - have had it for about 2 months. I am pretty satisfied with it so far. I have the all in one pendant which is nice and small. You can speak into it. Has fall detection which can be canceled if it's in error. Charges very quickly and lets you know when the charge is running low.”

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Posted 2 years ago

“Very good so far”

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Posted 2 years ago

“Great Service!!!!”

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Posted 2 years ago

“Quick response”

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Posted 2 years ago

“This is an amazing product. I bought it for my 90 YO mother and she loves the necklace and only takes it off for charging”

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Posted 2 years ago

“We have had Life Alert, MobileHelp, for 4 weeks and are happy that we chose this system. So far, knock on wood we haven't had an emergency, but I know they will answer if I push the button. Several times MobileHelp has called us to see if we have called them, but I tell them "No Emergency". They politely tell me they are glad of no emergency, so I am confident they will respond when I actually need the help.”

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Posted 2 years ago

“I hate it. It’s always saying fall detected and all I do sometimes is bend over to pick up something. It’s gone off 4 times and I’ve barely used it a month. And I can never shut the alert off no matter how many times I push the button. I wear it to give my son peace of mind but I hate hate hate it.”

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Posted 2 years ago

Hi Marcia, We received your review and we are sorry to hear that you are having some trouble with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be more than happy to review the equipment with you and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I only had to use it once. I just think it's too expensive..”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the pricing. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to help review the billing for your account and assist with any changes. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The fall alert went off a lot, even when I was sitting down, the last time I couldn't cancel the alarm and I was in public at a baseball game. Returned it the next day.”

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Posted 2 years ago

Hi Diana, We received your review and we apologize for the trouble you experienced with the false alarms. At MobileHelp, your safety is our number one priority, and we want you to be covered. We would be happy to welcome you back into our MobileHelp family, and help find a system that better fits your needs. Our Technical Support team will be available to help with any equipment issues experience. You can reach us by dialing 800-800-1710.

Posted 2 years ago

“It was basically the same as the one I have except black instead of white. And I didn't like the yearly charge.”

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Posted 2 years ago

Hi Jeanne, We received your review and we are sorry to hear that you have cancelled your coverage with us. At MobileHelp, your safety is our number one priority, and we want you to be covered. We offer a variety of different systems and payment plans, and we would be happy to find the best fit for your budget. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I obviously don't understand what I purchased. I fell yesterday with no assistance from MobileHelp.”

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Posted 2 years ago

Hi Barbara, We received your review, and we are sorry to hear about this fall. We apologize for any issues you experienced with the equipment. We would like to have our Technical Support team give you a call to help resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call at your earliest convenience. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“My mom was very reluctant to get any equipment that she had to put on her neck for she can no longer reach above her head. However, she has figured out that she can spin the connector to the front and is able, still with difficulty for her hands shake and her eyesight is failing, but she will finally get the lanyard fastened. I would suggest a magnetic clasp that connects more easily as the two ends start to come together.”

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Posted 2 years ago

“I am pleased to say that this device and alert system for monitoring falls is excellent. I'm also pleased that the monitoring lets you know when you need to charge your battery.”

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Posted 2 years ago

“The original guy I talked to on the phone was very helpful and nice”

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Posted 2 years ago

“It is hard to write a review as I am simply wearing the necklace and have not needed To press the button. I do feel good about having it in case it becomes needed. My internet is not faithful and I cannot tell when it is not on. I have been advised by family That I am not receiving calls. Techs are sent, but the problem remains. I may need to change providers.”

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Posted 2 years ago

Hi Lota, We received your review and we apologize for any coverage issues you are experiencing. Our systems do not currently connect to your home internet. Instead, our coverage uses a cellular network. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Works as described. Very happy with the service and the support from MobileHelp. People that have other systems are impressed with how well it works for this user.”

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Posted 2 years ago

“My daughters are very Happy that I have my device, as they all live out of state. I am so relieved to be wearing it in case of an emergency”

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Posted 2 years ago

“I feel so safe wearing my mobile help!”

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Posted 2 years ago

“It's now the 17th of the month and I still DO NOT HAVE A WORKING SYSTEM”

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Posted 2 years ago

Hi Susan, We received your review and we apologize for any shipping delays. Our records indicate that the package was delivered the day after leaving us your review. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if you need any further assistance with the equipment or your account, and our Technical Support team will be happy to give you a call. You can also reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,086 reviews