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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it is just o k”

Posted 1 year ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you have experienced nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“So far it seems to work. Haven’t had any major issues or emergencies to give an accurate review of service”

Posted 1 year ago

Hi Shawana, We have received your review; we are happy to see that you have been staying safe with no major emergencies. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you experience nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Base unit did not work. Three days of calling tech support. They tried and said it was fine. However, needed 911 and it failed. Luckily I was there and called 911. Then, while assisting my mom waiting for an ambulance they called and wanted to make a report. I said I am helping my mom and she got mad and said she needed to make a report. Really. While my mom is dying?”

Posted 1 year ago

Hello, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent emergency. We wish her a speedy recovery. At MobileHelp, your safety is our number one priority. Our Technical Support team would like to look into this incident for you, as it is not an experience we want any of our customers to have. What would be the best number for us to reach you on? You can also reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 1 year ago

“Goes off ALL of the time. Cant talk back into and 911 got called. Apparatus is too big.”

Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I am not sure how to charge the wrist bands no instructions”

Posted 1 year ago

“prompt service. equipment did not work at Dads house, not your fault he does not have internet service. and would not wear device.”

Posted 1 year ago

“Have to charge every day”

Posted 1 year ago

Hello, We received your review and we apologize for the any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues or provide you with any equipment alternatives that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Y’all are predators.”

Posted 1 year ago

Hello, We received your review and we apologize for any trouble you have experienced. If you have not yet had a chance to speak with our Customer Service team about your concerns, a representative will be happy to help resolve any issues with your coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I get false alarms saying it detects a fall. Just sitting there and it blurts it out. I was in a meeting today when it went off. It was really loud and distruped the meeting. Is there an adjustment that can be made?”

Posted 1 year ago

Hi Phillip, We received your review and we are happy to know that you have been staying safe, and that this was only a false alarm. We certainly apologize for any inconvenience this incident has caused. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It is an extra feeling of security with my mobile help also for my family. I am so glad to have that peace of mind. Thank you to Doug for all your help in getting me set up”

Posted 1 year ago

“Last tech experience only@”

Posted 1 year ago

Hello, We received your review and we apologize if the names on your account were not entered correctly. If you have not yet had a chance to speak with our Customer Service team about this, a representative will be happy to help resolve these issues and provide you with further assistance needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“very helpful in understanding my needs”

Posted 1 year ago

“I never gave my personal Care a second thought. I have always been able to take care of myself. Then I had to call 911 to help me get up from a fall I had in my back yard. My wife had to place the cal on my behalf. Now that she is no longer at home, due to an illness,I had to do somthing. .Noble help, was a God send.They took care of everything and I feel very good and safe everywhere I go now.”

Posted 1 year ago

“I am very active, work out and eat healthy. However, when my husband past away in January, my thoughts went immediately to my safety and what if I fall? What would I do? How would I get help? I went on line and read about Mobilehelp. I requested some information and was happy to receive a phone call the next day. The agent was helpful and the plan is exactly what I needed to feel comfortable in my home. I especially like the pad lock holder on my door. It has a combination lock which my best friend knows and Mobilehelp will share with emergency services if and when I need it. This way the front door won't have to be kicked in to rescue me. In addition, I like the emergency alert is small and not heavy as it hangs around my neck. The equipment was free and the cost of the service is less than a couple dollars a day...cheaper than a diet soda, ice tea and way less than Starbucks.”

Posted 1 year ago

“Customer service is great from the beginning to to the end . Delivery was perfect .. simple set up and such a relief for me when I leave my mom at home . Everything is right on target and such a light simple intuned necklace alert”

Posted 1 year ago

“Signed up got my unit right away. Helped with set up. very pleased.”

Posted 1 year ago

“Very satisfied”

Posted 1 year ago

“Too much "equipment"!!! Too complex to use "equipment" properly. A "lockbox" and "wrist" device are not really needed. LIVELY has a "single device system" that I am considering switching over to; for an even better price. Note: Your "equipment" seems(?) to be working satisfactorily.”

Posted 1 year ago

Hi Patrick, We received your review and we apologize for the issues you are experiencing with the equipment. We do offer an all-in-one solution for users that prefer to minimal equipment. An optional lockbox and standard help button is included at no cost with most of our system. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“A great product would recommend this”

Posted 1 year ago

“They are readily available to provide assistance if needed, courteous, prompt to offer and solve my problem.”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews