MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 11th July 2025

Christopher M. McPherson

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful. Quick to ship and easy to set up. Very satisfied”

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Posted 2 years ago

“i am happy with MOBILE HELP”

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Posted 2 years ago

“So far we have not needed to use the service but the peace of mind of having it available is priceless. The unit was easy to set up and test. MobileHelp is a huge part of allowing my mother to maintain her independence and not feel like a burden to her loved ones which is not possible from our perspective but it is an issue for aging parents, MobileHelp allows us to respect that. Thank you!”

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Posted 2 years ago

“They were helpful in allowing my husband to stay home by himself while I am at work since he got his leg amputated on New Year's day and if he did not have this medical alert system his parents would want him there with them in case he falls but they can't pick him up either. It allowed him the independence to stay here without worrying about him falling and having problems getting up. Fortunately, he has not had to use that system, but it is nice to know that help is just a button away.”

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Posted 2 years ago

“I don't know how to opine. Thank God! I have not had the opportunity to really use it.”

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Posted 2 years ago

“OK SO FAR!!!!!!!”

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Posted 2 years ago

“I have not had it for long but have a difficulty hearing those on the other end. I have the volume up as loud as it goes and with hearing problems, I may not hear them when I really need them. Might have to switch if it continues.”

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Posted 2 years ago

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Works Great!”

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Posted 2 years ago

“Very informative initial call with good instructions and help to set up. The system arrived just a few days after placing my order. I Feel at peace knowing my Mom has this as a way to communicate her need for help when I'm not with her. The fact they will try calling my Mom and me before calling 911, in case it was a false alarm, is a nice courtesy.”

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Posted 2 years ago

“MobileHelp has definitely met my parents needs and our minds are at peace, knowing they’re wearing the wrist bands at all times and will receive the help when needed.”

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Posted 2 years ago

“I have had some falls prior to getting my MobileHelp system. My family was worried about me, so I researched different units online and found MobileHelp to be what I needed. I got a full set of devices which enables me to contact them, even without pushing a button. I feel very safe now.”

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Posted 2 years ago

“Not sure how reliable the "fall protectiion" is .... i fell this morning but my device didnt pick it up. However i did not need help as i was able to grab the door to pull myself up. I would rate a 5 except for this experience.”

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Posted 2 years ago

“I feel save with my Mobile Help device”

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Posted 2 years ago

“Ifound the staff very help;ful in explaining the device”

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Posted 2 years ago

“I was very happy with their service as they helped me cancel when I did not need the coverage at the time. I found myself not needing the device/wearing it, but I am happy to know that in the future I will be getting this. Every representative I spoke to was kind and courteous, as well as efficient. They allowed me to cancel without pressure.”

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Posted 2 years ago

“Customer service has been great. Response time has been great.”

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Posted 2 years ago

“great efficient company Staff are very helpful and respectful”

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Posted 2 years ago

“simple to use. very sensitive to any bumps that happen to it which can be canceled by pressing and holding the button. .”

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Posted 2 years ago

“MobileHelp has gained my confidence. I can go about freely knowing that if I fall down or become ill professional help is just a click away!”

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Posted 2 years ago

“Unit was received promptly. However, upon returning the unit, the promised credit to be issued would take anywhere from 5-30 days. This is a very long time to issue a credit and they could not even tell me the amount that will be creditedl”

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Posted 2 years ago

Hi Karen, Thank you for contacting MobileHelp and bringing this concern to our attention. Our refunds can take up to 30 days to be processed by our Accounting team after receipt of the equipment. We apologize for any inconvenience this has caused. Our records indicate that the account has been cancelled and a full refund was issued back to your original form of payment. No further action is required at this time. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews