MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 11th July 2025

Christopher M. McPherson

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We never got the chance to use the mobile help unit as my dad went to the hospital and is now in a nursing home. I will say that the customer help is excellent and the return of the unit was easy.”

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Posted 2 years ago

“The device has given my family a sense of security as well as myself. I like the fact that I don't need to sleep in it and that it is shower safe, as long as it is not immersed in water. I am still getting used to wearing it and there are two things I don't like about it. Mine is very sensitive to the touch. I have had to cancel alert calls because I have laid it on the bed while changing clothes, or touched it while putting on a jacket. There have been several of these occasions. Also It cannot be worn under clothing. It is not attractive to wear when wearing for a party or dress up occasion. I don't want to leave it at home when going out but hate wearing such a visible device. Maybe I should have gotten the one worn on the wrist!”

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Posted 2 years ago

“So far no issues with MobileHelp after almost one month. Setting up was easy. Testing was easy with the steps. The fall detection I purchased worked during testing. Hopefully, this will work when it is truly needed, but no worries at this time.”

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Posted 2 years ago

“I haven't had to use it as yet but appreciate the simple way it works and that you can check with MobileHelp every once in a while to be sure it is working OK. I am completely satisfied.”

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Posted 2 years ago

“I had a good experience ordering and receiving the button for around my neck. I didn't open the package to see the device as I had to cancel my order and sent it to the company. HMS”

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Posted 2 years ago

“This system makes me feel safe.”

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Posted 2 years ago

“Although we only needed to use MobileHelp for a short period of time, the customer service was excellent. It was so easy to sign up and then to return once our loved one passed. Thank you so much for being so delicate during this time.”

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Posted 2 years ago

“First of all, I never received my equipment when I was told I would. Then I was told my equipment wouldn't be sent for another 2 weeks. I cancelled and said I wanted my money back. I was given a return number (verification). I waited a couple weeks. Then see the charge on my bank statement. I called right away. I was then told it was put back in my account that day. The girl evidently LIED to me. It has been a week and no credit.”

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Posted 2 years ago

Hi Sherrell, We received your review and we apologize for your experience at the time of cancellation. This is not an experience we want any of our customers to have. Your account was cancelled prior to shipment on 1/12/23. Payment made using a checking account have a 10 business day clearing period. As soon as the funds were cleared on 1/27/23 a refund was issued. Again, we apologize for the miscommunication. If there is anything else we can do to further assist please email CS@mobilehelp.com. Kind Regards, MobileHelp

Posted 2 years ago

“I was very pleased with the promptness and function of my mobile help thank you for all the kindness and explanation of your product was very pleased . Cynthia”

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Posted 2 years ago

“MobileHelp has been amazing in helping keep our mother safe. They are fast to respond if you have to contact them great about letting you know when battery is low. They keep us well informed we would highly recommend them”

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Posted 2 years ago

“nice service”

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Posted 2 years ago

“Set up was easy and customer service was very clear I'm directions for set up. Always respectful and courteous.”

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Posted 2 years ago

“I had always thought of these companies and devices as just another money making company but my family insisted if I wanted to live alone after having a life changing situation I ordered one. Within 3 days of set up I was extremely grateful I had gotten one!! I needed help at 1:30 in the morning, pushed the button and help arrived within 7 minutes. Thank You MobileHelp!!”

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Posted 2 years ago

“Did not use product, as person intended for had to return to hospital & another nursing home.”

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Posted 2 years ago

“Shortly after ordering MobileHelp, my mother went into Hospice and no longer needed the device. MobileHelp was so helpful instructing me how to return it.”

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Posted 2 years ago

“Excellent system-I would highly recommend it for safety for anyone who might need extra help at home…”

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Posted 2 years ago

“This was very easy to set up and ready to go should we need it. Fortunately, we have not had to use it yet, but I'm sure if we do, all will be fine. The employee we dealt with to order it was very helpful and courteous.”

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Posted 2 years ago

“I very much appreciate the tech support department. i am insecure with unfamiliar technology, and there was some (not major) equipment issues. The help I got was timely, clear, informative, explaining what steps to take, but giving the framework gor better comprehension. I am pleaased to have chosen Mobile Help.”

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Posted 2 years ago

“i pushed the button by mistake and they were right there on .the minute”

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Posted 2 years ago

“Customer service and tech support are very nice, knowledgeable, and pleasant!”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews