MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,090 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 11th July 2025

Christopher M. McPherson

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service stayed on line and made sure each piece of equipment was in working order.”

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Posted 2 years ago

“I respect the concern mobile help initiate. The security I now feel with having a lock box for EMT to enter my home without destruction of my property, along with a watch, neck pendent etc.”

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Posted 2 years ago

“Good product and extremely helpful customer service. They not only help you but go beyond. Have not had customer service like that in many years.”

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Posted 2 years ago

“We needed to use the emergency system. They were very responsive and asked us a few questions about what was happening, they contacted the ambulance and the ambulance arrived quickly.”

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Posted 2 years ago

“have not used it”

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Posted 2 years ago

Hello, Thank you for your review. We are happy to hear that you have been staying safe. We hope that our customers will never have to use our systems, but that they have it if ever needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“New to Mobile Health, but peased with the responsiveness and help of your tech people.”

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Posted 2 years ago

“So far my experience with Mobilehelp has been fine, but I guess the real test comes when you need help. I like the modest amount of equipment, and no contract.”

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Posted 2 years ago

“Very reasonable. Easy to use. Great customer service.”

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Posted 2 years ago

“I was having problems adjusting to the device, so I called Technical Support yesterday. Michael was extremely helpful - and patient - in testing the device and advising me on its use. I had determined that I did not really need the fall detector so he deactivated it for me.”

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Posted 2 years ago

“They were quick to send out the pendant. Very helpful getting it set up. I would like to try all the features, ex. Do a fake fall, see how it responds, let my husband talk into it and really see how it works. We don't want to wait until we really need it to figure it out. Also the 4 names should get a practice call to see if they are really set up.”

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Posted 2 years ago

“I didn't leave a review previously because I didn't understand how things worked. But yesterday I had to get something on the floor and my Mobile Help said a message to me. It told me to press the button if I was OK. That worked great and now I have confidence in how you work. I assume it will be aware if I do fall and I will be able to respond.”

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Posted 2 years ago

“Did not reception o At&t was pleased with equipment but it jn our area Verizon works so much better”

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Posted 2 years ago

Hi Carolyn, We have received your review and we are sorry to see that there was not sufficient coverage in your area for our cellular systems to work. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“So far, so good. No falls. That is good.”

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Posted 2 years ago

“All is great at this time.”

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Posted 2 years ago

“We requested a phone call after checking out the web page for more information. Within minutes we were talking with an agent. Fast service and easy to set up. I live alone and It has eased the anxiety knowing that help is just a button away, for both me and my family. It is very user-friendly.”

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Posted 2 years ago

“MOST OF THE TIME WHEN I TEST ,i GET A FAILED ON AND SOMETIMES AFTER A FEW MIN. IT SAYS ALL IS OKAY AND OTHER TIMES STAYS AT FAILED NO NOTHING BACK. THIS "MOBILEHELP CONFUSES ME TO NO END. YES,AND I HAVE CALLED IN ON IT AND AM NOW ON MY 2ND MOBILEHELP AS THE 1ST MOBILEHELP WAS REPLACED AND RETURNED. POOR QUALITY IS ALL I CAN THINK IT CAN BE. HMMM???”

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Posted 2 years ago

Hi William, We have received your review; we are happy to see that you have been staying safe and that this was resolved with a new device. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very Pleased with service”

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Posted 2 years ago

“The fall button is very sensitive, which is good. But the response from your call center is slow. My wife rolled over and the fall button was activated, then I tried to clear the call but the request to cancel didn't go through and I waited for someone at the call center to answer. That took longer than, in my belief, it should.”

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Posted 2 years ago

“I just started this service and so far everything is going according to plan.”

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Posted 2 years ago

“In the initial setup of the system for my mother we did a test call to the operator......we were put on hold for 5 seconds....couldn't help but laugh....emergency system and we get put on hold first time we test the system.....”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,090 reviews