MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“Customer service has been great. Response time has been great.”

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Posted 2 years ago

“great efficient company Staff are very helpful and respectful”

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Posted 2 years ago

“simple to use. very sensitive to any bumps that happen to it which can be canceled by pressing and holding the button. .”

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Posted 2 years ago

“MobileHelp has gained my confidence. I can go about freely knowing that if I fall down or become ill professional help is just a click away!”

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Posted 2 years ago

“Unit was received promptly. However, upon returning the unit, the promised credit to be issued would take anywhere from 5-30 days. This is a very long time to issue a credit and they could not even tell me the amount that will be creditedl”

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Posted 2 years ago

Hi Karen, Thank you for contacting MobileHelp and bringing this concern to our attention. Our refunds can take up to 30 days to be processed by our Accounting team after receipt of the equipment. We apologize for any inconvenience this has caused. Our records indicate that the account has been cancelled and a full refund was issued back to your original form of payment. No further action is required at this time. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“Customer service stayed on line and made sure each piece of equipment was in working order.”

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Posted 2 years ago

“I respect the concern mobile help initiate. The security I now feel with having a lock box for EMT to enter my home without destruction of my property, along with a watch, neck pendent etc.”

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Posted 2 years ago

“Good product and extremely helpful customer service. They not only help you but go beyond. Have not had customer service like that in many years.”

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Posted 2 years ago

“We needed to use the emergency system. They were very responsive and asked us a few questions about what was happening, they contacted the ambulance and the ambulance arrived quickly.”

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Posted 2 years ago

“have not used it”

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Posted 2 years ago

Hello, Thank you for your review. We are happy to hear that you have been staying safe. We hope that our customers will never have to use our systems, but that they have it if ever needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“New to Mobile Health, but peased with the responsiveness and help of your tech people.”

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Posted 2 years ago

“So far my experience with Mobilehelp has been fine, but I guess the real test comes when you need help. I like the modest amount of equipment, and no contract.”

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Posted 2 years ago

“Very reasonable. Easy to use. Great customer service.”

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Posted 2 years ago

“I was having problems adjusting to the device, so I called Technical Support yesterday. Michael was extremely helpful - and patient - in testing the device and advising me on its use. I had determined that I did not really need the fall detector so he deactivated it for me.”

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Posted 2 years ago

“They were quick to send out the pendant. Very helpful getting it set up. I would like to try all the features, ex. Do a fake fall, see how it responds, let my husband talk into it and really see how it works. We don't want to wait until we really need it to figure it out. Also the 4 names should get a practice call to see if they are really set up.”

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Posted 2 years ago

“I didn't leave a review previously because I didn't understand how things worked. But yesterday I had to get something on the floor and my Mobile Help said a message to me. It told me to press the button if I was OK. That worked great and now I have confidence in how you work. I assume it will be aware if I do fall and I will be able to respond.”

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Posted 2 years ago

“Did not reception o At&t was pleased with equipment but it jn our area Verizon works so much better”

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Posted 2 years ago

Hi Carolyn, We have received your review and we are sorry to see that there was not sufficient coverage in your area for our cellular systems to work. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“So far, so good. No falls. That is good.”

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Posted 2 years ago

“All is great at this time.”

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Posted 2 years ago

“We requested a phone call after checking out the web page for more information. Within minutes we were talking with an agent. Fast service and easy to set up. I live alone and It has eased the anxiety knowing that help is just a button away, for both me and my family. It is very user-friendly.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,095 reviews