MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had a reason to use, but tests fine and provides the security of not being alone. Anywhere!”

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Posted 8 years ago

“Customer service is always helpful and pleasant. Any defective equipment is immediately replaced. When needed the emergency service is prompt.”

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Posted 8 years ago

“What card did I use for annual scribe MC, VI and Dis. If Dis I need to change it.”

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Posted 8 years ago

“The setup instructions were simple and clear. The testing went without a hitch. The person who responded to my reporting a temporary change of address was competent and friendly. This all gives me confidence that, if I ever do need to use the emergency service, my needs will be met well.”

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Posted 8 years ago

“I ordered this for my mother but had to return it. Credit was put back on my card within a month.”

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Posted 8 years ago

“The product was delivered in a timely fashion.”

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Posted 8 years ago

“I can rest easy while being at home alone knowing they are there icase of a fall icanquickly get some help because they have my information thank God I am not alone with mobile help”

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Posted 8 years ago

“I can rest easy while being at home alone knowing they are there icase of a fall icanquickly get some help because they have my information thank God I am not alone with mobile help”

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Posted 8 years ago

“I am very happy that I have the "FALL DETECTED" alarm pendant BUT do NOT wear this to a Classical concert where it went off during a solo. This is embarrassment. This alarm is TOO sensitive!”

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Posted 8 years ago

“The contact people were friendly and helpful in ordering what we needed and were looking forward to use this system. The tech was very helpful in trying to get access to AT &T but alas could not get any reception. Was very surprised as we live only twenty miles from a major metropolitan city. Looked like was a very good system if not for the poor reception from AT & T.”

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Posted 8 years ago

“Cheerful and helpful operators that took care of everything I needed in a quick, professional manner. Thank you!”

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Posted 8 years ago

“I've have had to use Mobile Help on several occasions since I received it in fact that very afternoon I got the unit response was courteous and quick I have bragged your service to All my friends. I'm also very happy with the mobile unit I keep it with my power chair service”

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Posted 8 years ago

“The lanyards are strong but thin. That makes them easy to wear. I also got the fall detection pendant. It really does work. It has gone off three times already. One time I had suddenly went down forward, but fortunately didn't fall, I had something to hold onto. One time my cat jumped on me and landed right on the button. I don't think I will ever have an undetectable fall. I like the fat that it has GPS so response team can find me easily.”

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Posted 8 years ago

“Never thought I would need a medical alert. Then I had a stroke and by the grace of God survived. I knew nothing about alerts so started researching. I contacted about eight different companies. Everyone had different functions, prices and I started getting overwhelmed. I talked to a lady from Mobile Help, and knew I was on the right track. But I narrowed it down to two. Called both back again, and asked more questions. Mobile Help was polite, and gave me a complete understanding of the product. I purchased it.”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“All equipment was as described, and the support staff is outstanding.”

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Posted 8 years ago

“I am very pleased with mine - chose the duo. Have the watch, pendent, button and am enjoying confidence with my choice. I would recommend it to anyone.l”

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Posted 8 years ago

“It has given me comfort knowing my mother is monitored and I am notified immediately should something happen to her.”

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Posted 8 years ago

“I haven't had to use my system yet, but I feel safer having it. I'm hoping it is better than the last two. I've not been able to resolve a problem with accessing my account, but figure that can be resolved when I have more time.”

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Posted 8 years ago

“Melissa was very helpful and she should be awarded for her service”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews