MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

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“Customer service was very helpful and professional. Answer and resolve all my question or problems.”

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Posted 9 years ago

“I thought Moble Help was the system I needed and was delighted with the entire set up. However; I was not able to get service in my area.”

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Posted 9 years ago

“A reasonable response time to medical alerts.”

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Posted 9 years ago

“I am a new widow and have never lived alone before. I am healthy with no major issues but I wanted to be safe rather than sorry. I am on the go most of the time and MobileHelp had the best answer for me. Safety in the house AND on the go. I am looking forward to the new device that will be out in December that works similarly to a smart watch. No more device to carry in my purse or on my body. Efficient, effective and cost conscience. I am thrilled with what you have to offer.”

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Posted 9 years ago

“Great im very happy for now”

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Posted 9 years ago

“it seam to be working ok”

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Posted 9 years ago

“It make me feel safe even when I am away from my house.”

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Posted 9 years ago

“All my questions were answered clearly.”

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Posted 9 years ago

“I especially appreciated the constant and very informative staff support while reviewing and comparing various support systems. The factory sealed package contained well designed, easy to use cellular system.”

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Posted 9 years ago

“I spoke with an associate named Brianna today. She assisted me in updating my contact information, verifying the correctness of my own devices to my situation. Thanks Brianna! I was a customer service employee for over 30 years. You have the skills to represent customer service at its best.”

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Posted 9 years ago

“Mr. Shawn really care what happens to me and what is in my best interest. Sometimes a person can be going thru loneliness and just need someone to talk too. I appreciate everything the First Responders do to save lives and I thank God for them in my prayers. God bless everyone of you, sincerely betty”

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Posted 9 years ago

“My dad recently had a heart attack, a month later he was home and fell and hit his head, he is on blood thinners, if Mobilehelp did not respond as quickly as they did, I shutter to think what would have happened. The ambulance was at his door within an hour. Thank you MobileHelp”

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Posted 9 years ago

“Compared to other vendors, I feel I got the best deal. Quality product, very good service, very competitive price, overall happy with Mobile Help.”

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Posted 9 years ago

“It is hard to rate the service as I have not received any of the equipment as yet. I think you should wait to request a survey till the equipment has a chance of being received.”

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Posted 9 years ago

“They did answer each time the button was used or fall was possible.”

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Posted 9 years ago

“After the equipment comes, I may have some questions. My neighbor currently is using Mobile Help and seems very happy with it. Her name is Lois O'Connor.”

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Posted 9 years ago

“Loved everything about it, John Donnelly was very thorough, patient with my questions and professional.”

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Posted 9 years ago

“I really can't give much comment at this moment. The staff was very friendly and informative in obtaining the equipment. Thankfully, as of this time I have not had to activate or use your service. The fact that I have the service available to me is a comfort though. I am planning to drive to Ohio from North Carolina to visit my son and did not consider this after experiencing health issues. With your service I am trusting that help will be available should I need it while I travel. I am not expecting any problems, but I am more confident to travel having possible help available if it is needed.”

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Posted 9 years ago

“Mobile Help was purchased for my mother. She hasn't had it long, but so far she is very happy and feels very confident in knowing that she can get someone promptly.”

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Posted 9 years ago

“I did my research before ordering MobileHelp for my mother. The customer service was excellent, the product selection great, and the price reasonable.”

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Posted 9 years ago

MobileHelp is rated 4.6 based on 4,104 reviews