MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr. Shawn really care what happens to me and what is in my best interest. Sometimes a person can be going thru loneliness and just need someone to talk too. I appreciate everything the First Responders do to save lives and I thank God for them in my prayers. God bless everyone of you, sincerely betty”

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Posted 8 years ago

“My dad recently had a heart attack, a month later he was home and fell and hit his head, he is on blood thinners, if Mobilehelp did not respond as quickly as they did, I shutter to think what would have happened. The ambulance was at his door within an hour. Thank you MobileHelp”

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Posted 8 years ago

“Compared to other vendors, I feel I got the best deal. Quality product, very good service, very competitive price, overall happy with Mobile Help.”

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Posted 8 years ago

“It is hard to rate the service as I have not received any of the equipment as yet. I think you should wait to request a survey till the equipment has a chance of being received.”

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Posted 8 years ago

“They did answer each time the button was used or fall was possible.”

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Posted 8 years ago

“After the equipment comes, I may have some questions. My neighbor currently is using Mobile Help and seems very happy with it. Her name is Lois O'Connor.”

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Posted 8 years ago

“Loved everything about it, John Donnelly was very thorough, patient with my questions and professional.”

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Posted 8 years ago

“I really can't give much comment at this moment. The staff was very friendly and informative in obtaining the equipment. Thankfully, as of this time I have not had to activate or use your service. The fact that I have the service available to me is a comfort though. I am planning to drive to Ohio from North Carolina to visit my son and did not consider this after experiencing health issues. With your service I am trusting that help will be available should I need it while I travel. I am not expecting any problems, but I am more confident to travel having possible help available if it is needed.”

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Posted 8 years ago

“Mobile Help was purchased for my mother. She hasn't had it long, but so far she is very happy and feels very confident in knowing that she can get someone promptly.”

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Posted 8 years ago

“I did my research before ordering MobileHelp for my mother. The customer service was excellent, the product selection great, and the price reasonable.”

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Posted 8 years ago

“I am widowed and live alone and am in my 70's and have worried about what would happen to me if I had a heart spell and passed out or even died. I would lay on the floor until I woulde rot and that bothered me. Therefore, I ordered MobileHelp because I am on the road a lot going to the doctors and etc. With Mobile help they track me when I have an episode. Sometimes, I sit down too fast or too hard and it signals the support team and they immediately contact me to make sure I am safe. There was one episode where I wore my alert to bed and the next morning I heard voices and it was the police and EMT'S coming in to check on me. This gave me a good sense of security. I certainly appreciate the lock box sent by Mobile Help so that the police and emergency team did not have to break in to check on me. I am totally satisfied with the service and I give it my highest rating of FIVE STARS. MobileHelp has become my "Guarding Angel". God Bless them for looking out for me. Sincerely, L. W. Harlem, Ga.”

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Posted 8 years ago

“Would have given 5 stars but the "fall alert" has to be removed when my Mom lies down or goes asleep for the night. She's 91 yrs old and although no dementia a) will not remember to remove;setting off false alarms and b) fall risk highest when she has to navigate to the bathroom during the night”

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Posted 8 years ago

“Very personable and professional sales associates. I called several times with help in installing and was met with very patient reps. It was easier than I imagined. Shirley was excellent and today Izzie was also.”

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Posted 8 years ago

“I replaced my previous service with Mobile Help and have enjoyed the additional freedom it has supplied. It's easy to carry and the necklace is nicer than the one I had before.”

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Posted 8 years ago

“I live alone and this device allows me to feel more secure. I have heart disease and tire easily and I know that if something happens help is only minutes away.”

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Posted 8 years ago

“I feel more safe wearing my alarm”

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Posted 8 years ago

“Everyone has been helpful and patient answering my questions. I feel confident I can call with what might seem inconsequential except to me and receive a response that answers the question while also being assured that my my call was welcomed and encouraged to call no matter what the issue is.”

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Posted 8 years ago

“I haven't used the items yet but I will say that the sales people and tech support are helpful and knowledgeble and recommended your co to my friends-I have your co for emergency”

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Posted 8 years ago

“Was easy to setup and test. Kit supplied everything that was needed including lockbox, belt carrier for Mobile device.”

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Posted 8 years ago

“Still feel wrist band is made for men. Too big. Cannot get the carrying case on my waist band. It is too hard to open. Explanations were given to me, but still feel there should be a solution.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews