MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, I have Mobile Help and I'm so glad that I do. It works! Mine has gone off several times because I accidently hit it on something or I leaned over and it hit the counter. So I know that it works in case I fall or need help. I have referred several friends and one of my friends has purchased it also. Hope I never need this but in case I do......I have it right at my fingertips!! Thank you.”

Helpful Report

Posted 3 years ago

“I haven't had to use it yet. I'm happy about that! However I know I am protected, just in case anything unexpected happens. The personnel at Mobil Help were very easy to work with. Others I investigated were very pushy and I'm sure the salesperson I talked with was on a commission. He tried to sell me items I was not interested in. I am pleased with my final decission.”

Helpful Report

Posted 3 years ago

“Thank you, we love our mobile help device. Very nice to have helped us in your daily life's.”

Helpful Report

Posted 3 years ago

“Easy to wear, fully functional pod with characteristics that NO OTHER CALL BUTTON CAN MATCH!”

Helpful Report

Posted 3 years ago

“All workedas described by the representative. Thanks.”

Helpful Report

Posted 3 years ago

“EXTREMELY disappointing. Thank God I haven't had to use this thing in an actual emergency! Today the device began flashing for no reason. When I performed a test the test "Failed" and I was told to contact the Call Center. Of course the "Complete User Guide" doesn't include any important phone numbers but only tells you to "refer to the website listed on the contact information card". So, aside from the "Complete User Guide" how many friggin' pieces of paper do I need to keep? Very disappointing, very not user friendly.”

Helpful Report

Posted 3 years ago

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and testing. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Easy setup and great customer service.”

Helpful Report

Posted 3 years ago

“I haven't needed to use the product yet, but so far I've had it with me everywhere I have gone and feel confident that if I need it, it will do its job!”

Helpful Report

Posted 3 years ago

“Easy, convenient to use. Definitely puts your mind at ease knowing help is only a push of a button away.”

Helpful Report

Posted 3 years ago

“Agents answer questions and help and you can test and make sure everything is working once a month. The watch is lightweight and in an emergency, just press button on top of watch.”

Helpful Report

Posted 3 years ago

“Seems to work fine.”

Helpful Report

Posted 3 years ago

“Transition to new system was easy and helpful. Remains to be seen whether time will tell long term effectiveness. I have been a client of original system for several years”

Helpful Report

Posted 3 years ago

“Thank You for your consistency in providing Good service to me for at least 3+ years… I can appreciate the recent discount to my medical alert service…”

Helpful Report

Posted 3 years ago

“MobileHelp keeps billing your credit card after you have cancelled and returned it’s product. Do not recommend”

Helpful Report

Posted 3 years ago

Hi Elaine, We received your review and we are sorry to hear that you have canceled your coverage with us. Our records indicate that the billing on your account was stopped, and a full refund was issued for the original payment due to the cancellation within the 30 day trial period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to review the billing with you to resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“MobileHelp offers easy setup and great customer service. Customer service walked me through setup and testing. They answered all my questions and did a thorough review before recommending what type of service would be best for my mom.”

Helpful Report

Posted 3 years ago

“Very friendly and professional. Received the device the next day after ordering. Easy to use. Would definitely recommend!”

Helpful Report

Posted 3 years ago

“My mother did not make it home as planned from nursing home. I called within 30 days,they offered another 60 days. Dont accept extension, its there way to keep your money. Paid 6 months in advance, never opened product and returned in perfect condition. As a senior myself, i will not trust this company again. And will warn my friends as well.”

Helpful Report

Posted 3 years ago

Hi Virginia, We received your review and we apologize if there were any issues with your cancellation refund. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Thankfully have not had to use it. Feel very secure in having it.”

Helpful Report

Posted 3 years ago

“Very please”

Helpful Report

Posted 3 years ago

“I have a feeling of security while wearing this product thank you”

Helpful Report

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews