MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a pendant for Mom, she fell and it worked. An ambulance came. Thanks.”

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Posted 3 years ago

“I feel secure wearing MobleHelp. Hopefully, I will never have to use it as provided but it does give me the security of knowing I have help if needed.”

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Posted 3 years ago

“My experience with MobilHelp has been great. My husband accidentally set the alarm off and the response was immediate. The device you wear around your neck is lightweight and very unintrusive. My husband has gone into a Memory Center and no longer needs the device. MobileHelp was easy to work with refunding my unused payment and returning the equipment to them.”

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Posted 3 years ago

“It's a good help to have except the voice sound is not loud enough to be heard under clothing (winter) and thus unavailable to see that it was activated and/or heard.”

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Posted 3 years ago

“I received my Mobile Help materials about a month ago and am not very tech-savvy, so I called the company. The woman I spoke with was very patient and polite and she led me through all of the different components and checked them all so I would know they are working properly. Thankfully, I have not had to use the system yet, but to date, I am very happy with my choice.”

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Posted 3 years ago

“Very easy to use. Usually put on charger ea day & takes 30 min or less to fully charge.”

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Posted 3 years ago

“Rapid response, live person. Exactly what I need.”

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Posted 3 years ago

“. Unfortunately I don’t recall the individual’s name that assisted me. She was was wonderful. I purchased the medical alert for my mother who resides in another state and she answered my questions and even provided information that I had not considered.”

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Posted 3 years ago

“Well what I would like to say is the equipment that I do have works very well customer service is a big help very professional people and I don’t have any problems with the unit thank you.”

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Posted 3 years ago

“I’m depending on the help when I need it.”

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Posted 3 years ago

“I have put off for several years getting this type of help. Now that i have my “mobile Help” i am trying to encourage my 90 year old friends to get the help they need before it is too late.A.S.K.”

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Posted 3 years ago

“My mom is happy with her mobile help! She feels much safer knowing it is with her.”

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Posted 3 years ago

“I am a new member of MobileHelp and I am so glad that I joined. I feel so much safer when i am wearing their "Necklace". The staff there are very friendly, nice and helpful.”

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Posted 3 years ago

“The fall button works and they respond quickly”

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Posted 3 years ago

“The monitor frequently reports falls for no reason.”

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Posted 3 years ago

Hi Leonard, We received your review and we are sorry to hear about the false alarms that you have been experiencing. At MobileHelp, your safety is our number one priority, and we want would like to contact you for further assistance with resolving the issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I have not yet used it, so don't know.”

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Posted 3 years ago

Hi John, We received your review and we are happy to know that you have been staying safe and have not yet had to use the system for an emergency. We do recommend testing the equipment at least once a month to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Our Technical Support team is available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family!

Posted 3 years ago

“Am recent widow and prone to falls due to delayed hip replacement surgery .. as couldn’t leave husband during his illness!! The system gives me great security and have had several false calls due to my bumping it on things. Staff and response time excellent!! Highly recommend!!”

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Posted 3 years ago

“Well satisfied except that I feel the neck unit is too sensitive.”

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Posted 3 years ago

“Am very pleased with my MobilHelp Alert wristband and pendant because I know that if I fall while taking a shower or elsewhere help will soon be on the way to help me get up and provide an ambulance to transport me to the nearest hospital if needed.”

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Posted 3 years ago

“When ever I’ve had to call everyone they were always patient and answered my questions with good knowledge.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews