MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“Since my grandma is still in rehab she has not had to use it yet but it’s nice knowing it’s available to her”

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Posted 3 years ago

“I recently purchased Mobilehelp. I like the prompt service. I called few other companies. I found Mobilehelp better.”

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Posted 3 years ago

“Ron rosebury here I'd like to thank you very much for the mobile help machine machine I feel much safer April with my condition having it around my neck and in my pocket at the same time so thank you very much and may God-bless all of you”

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Posted 3 years ago

“The GIRLS IN STORE WAS VERY HELPFUL AND EXPLAIN EVERY THING TO ME. I I LIKE THE PRICE. THANK YOU FOR ASKING.”

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Posted 3 years ago

“Not happy with the change due to the G3 stoppage. I was provided with an inferior product at the same monthly cost. A great company would have given the product to you free because you had to pay so much for the initial product.”

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Posted 3 years ago

Hi Michael, We received your review and we apologize for any inconvenience you have experienced with the equipment upgrade for compatibility with the new cellular networks. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. There is no purchase fee for the new equipment, as it is included in the new service fee and yours to use while you have coverage with us. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. We are available at 877-827-6207 Option 1. Thank you for being the mot valued part of our MobileHelp family!

Posted 3 years ago

“Good product. Everyone I have talked with from sales, customer service and tech support have been extremely helpful and polite.”

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Posted 3 years ago

“I set up mobile help for my father in law, down in Florida. My mother had life alert at that time. I would never recommend life alert to anyone! Apon returning home to Michigan, I canceled my mothers life alert and set her up with mobile help. Great people to work with.”

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Posted 3 years ago

“We were very impressed with Mobile Help. They overnighted the product, easy to set up, and their response time to a fall is impressive. I would highly recommend them!”

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Posted 3 years ago

“More than anything we appreciate the security that this brings to our family knowing that our elderly mother is protected.”

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Posted 3 years ago

“I'm not a tech person so I was pleased at how east it was to set up. Thankfully I haven't had any emergencies but system is easy to understand. I wish the "necklace" was a bit less bulky.”

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Posted 3 years ago

“The device is unobtrusive. It reminds us when it needs to be charged. We had some issues with the first unit but it was replaced and seems to work much better now.”

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Posted 3 years ago

“Npt very happy with equipment. Hsd a false fall detection 2 dsys in a row. Could not trust it. Cancelled service aftet one eerk.”

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Posted 3 years ago

Hi Ronnie, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. Our Technical Support team is always happy to help with any equipment issues or concerns, and we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. Please let us know if you have any questions. Our Technical Support team can be reached at 877-827-6207 Option 1.

Posted 3 years ago

“Since my dad has been wearing the mobile help it makes the family feel very”

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Posted 3 years ago

“You have made my Mother feel safe and myself comfortable that she is happier with MobileHelp.”

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Posted 3 years ago

“Have had Mobile help for a short time but the peace of mind felt having help available is most welcome . Customer service is always available and answers all questions quickly.”

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Posted 3 years ago

“seems to be working, didn't have to use it so don't really know!”

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Posted 3 years ago

“I was uncertain about using the equipment after I ordered it. I called customer service twice and both times they were extraordinarily helpful. They didn’t hurry me and answered every question thoughtfully”

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Posted 3 years ago

“the fall button goes off much too often...it seems to be too sensitive...if I turn over while sleeping, it goes off! also, sometimes just touching the seat belt while driving. I will say that the response has been immediate and promptly canceled.”

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Posted 3 years ago

“Fortunately have not had to signal for help as yet but it is reassuring to know that equipment is working and ready to help if and when needed.”

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Posted 3 years ago

“Everyone very nice. Sent equipment as stated and it works.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews