MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer support has been very good, they have responded quickly when tested and on two false alarms. Which is the reason I cannot give it 5 stars, as much I'd like to; The devices are kind of complicated for old folks because of the choices of too many pendants. I got the extra fall detection pendant on top of the basic non charging one, as well as the speaker pendant. The one with fall detection pendant was triggered by accident, twice, and my mom couldn't hear the base station, nor did she have the speaker pendant with her. Now she's afraid to wear the fall detection pendant because she's worried she'll accidently set it off. My suggestion is that MobileHelp send two speakers, which is what essentially we now use the speaker pendant for at this point, she's never going to wear that because it's too bulky. What the company has to figure out is a one pendant system, rather than three, there's just too many variables when it comes to deciding on which pendant is best.”

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Posted 3 years ago

“SO FAR SO GOOD”

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Posted 3 years ago

“Due to many falls, I chose MobileHelp. It has worked very well as advertised, even in a bad fall yesterday. Having the alert system has given me a sense of security.”

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Posted 3 years ago

“Was not informed the device doesn't work in a manufactured home. Consequently returned product. It would have saved alot of time on both sides if I was informed on my initial phone call.”

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Posted 3 years ago

Hi Louella, We received your review and we apologize for any inconvenience this has caused you. Our systems do require a connection to AT&T's domestic cellular network for coverage to be available, and the construction of your home may interfere with the signal strength. However, we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and your account. Please do not hesitate to contact us if you have any additional questions, and we will be more than happy to help. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Mobile Help did not help me! I would not tell anyone to use your product.”

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Posted 3 years ago

Hi Mark, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team is always happy to help resolve any issues you experience. Please let us know if there is anything we can do to help keep you covered in the future, we will be happy to help. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“In the short time that I’ve had the alert I find it seems to work as advertised.”

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Posted 3 years ago

“Im very pleaseed with your product i didnt use for other reasons but is a great products will try at a later time”

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Posted 3 years ago

“Great customer service and the device works well. No falls yet. Yay!!”

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Posted 3 years ago

“I have not had an emergency but I did accidently set off the alarm and was contacted immediately. The peace of mind for those like me who alone is immeasurable.”

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Posted 3 years ago

“So far in a short time of my Mother having this system, we are happy the way it works.”

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Posted 3 years ago

“Have not needed to press help button so far, but it is a good feeling of security to know you're here if I need you.”

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Posted 3 years ago

“They are there”

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Posted 3 years ago

“I had only had MobileHelp a couple of weeks when I fainted and couldn't get up by myself. Within minutes MobileHelp had sent the help I needed and contacted my daughter. Thank you so much!”

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Posted 3 years ago

“There when I need them.”

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Posted 3 years ago

“Everything is easily explained to you. The price is great.”

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Posted 3 years ago

“So far I haven’t used any of the equipment but they were nice at signing up.”

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Posted 3 years ago

“I found Mobilehelp to be a responsable and helpful in assistance.”

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Posted 3 years ago

“Every senior citizen who lives alone should have this. It’s a comfort to know that help is so near if needed. I did set the pendant off accidentally one time and thought surely I’d be in trouble, but it all worked out. I just don’t wear the pendant now if I am going to be active. I wear the bracelet.”

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Posted 3 years ago

“Device works very well.No complaints..”

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Posted 3 years ago

“No news is good news. I have not fallen! I wear the pendent and have had no problems”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews