MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy people to work with”

Helpful Report

Posted 3 years ago

“I have made two mistakes trying to set up my equipment and every one has been very helpful and didn't make me feel stupid. I would recommend this to everyone.”

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Posted 3 years ago

“When we finally needed help, MobileHelp was there for us in every way. We had questions that were answered for us that we hadn't even thought of. I would reccommend MobileHelp over LifeAlert. Good people.”

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Posted 3 years ago

“I haven’t had to use the Device and I’m not looking forward to needing it. Hopefully not”

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Posted 3 years ago

“Courteous with a very quick response time.”

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Posted 3 years ago

“Thank you for being there. I pushed the button by mistake but you caught it. I feel safer.”

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Posted 3 years ago

“My installation went well. Your technician called me to explain any doubts I may have I should call their number. Thank you.”

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Posted 3 years ago

“Very impressed with the customer service. The necklace trial 30 day period did not work out for my mother and the company honored the 30 day trial guarantee refund and gave us our money back immediately upon return of the necklace. Excellent customer service!”

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Posted 3 years ago

“Could have died in the time it took to answer. Returned and got better.”

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Posted 3 years ago

Hi Gary, We have received your review and we apologize for the longer than normal response time you experienced. At MobileHelp your safety is our number one priority, and our Technical Support team is available to help resolve any issues you experience with the equipment. Please let us know if there is anything we can do to help keep you covered in the future. We would be happy to welcome you back to our MobileHelp family. Our representatives can be reach at 800-800-1710

Posted 3 years ago

“While I had the button it was great. I had to return it because I unexpectly found out I will be away from home for quite a while so won't need it where I am going.”

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Posted 3 years ago

“The alarm is fine but we need to charge it daily and sometimes more and in middle of the night is not fun. At first we had no internet and thought it would help if we got it to extend the time in between charges but it hasn’t helped much. If your person has memory issues get this sooner than later. I think we got it too late to be much use for my person. We will keep it for now to help us feel better. It would be nice if on the account page you could save the contacts and re-prioritize them versus deleting and filling all info out again. Was told this used be an option.”

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Posted 3 years ago

“Great customer service, very easy to set up. Understanding alarm monitors.”

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Posted 3 years ago

“I recently dropped my pendent on the carpet and immediately I heard a response from the main box asking if I needed help and told them it was an error. It was amazing how fast they responded. The previous company I had was good but MobileHelp is faster responding.”

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Posted 3 years ago

“Very quick at responding, sending alerts and replacing a defective unit.”

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Posted 3 years ago

“People who worked with me setting up my system were wonderfully patient and helpful. When I accidentally pushed the emergency button —again kindness and help from staff.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Agent was so kind! Love Mobile Help!!!”

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Posted 3 years ago

“Highly knowledgeable and professional providing excellent service to seniors.”

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Posted 3 years ago

“I am new to mobileHelp. So far so good. I like the fact that I can take the mobilHelp unit with me anywhere and be assured of help if needed. That is a great comfort to me now that I am alone. Before my wifes passing I always had someone I could depend on in an emergency. MobileHelp gives me the confindence to go anywhere anytime and know that help is a push of the button away.”

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Posted 3 years ago

“Awesome service”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews