MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the lifeline. it responded when I fell and contact emergency responders”

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Posted 3 years ago

“the reps need more training about the product and to answer my questions correctly, If your web site showed more details on the unit that you are showing like the front the back and how long the phone line is and what is in the whole package would be a bigger help.”

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Posted 3 years ago

Hi Nancy, We received your review and we apologize for any inconvenience you experienced at the time of your order. We have submitted your feedback to our website development team to help us improve. We also see that you were able to connect with our Customer Service team for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you experienced anything less. Please do not hesitate to contact us if you have any additional questions or concerns. We will be happy to have one of our representatives give you a callback if needed. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Haven’t had to use it yet but so far so good.”

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Posted 3 years ago

“I feel more secure with my mobile help in case of a emergency or fall.”

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Posted 3 years ago

“I fell in the back yard and mobil help was there for me withe fall detection and talking with me sent the rescue squad to help me.”

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Posted 3 years ago

“it is right there if I need it. EXAMPLE: I dropped it and they answered before I could pick it up. Now that is GREAT!”

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Posted 3 years ago

“Satisfied with the service”

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Posted 3 years ago

“Very responsive”

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Posted 3 years ago

“MobileHelp has done its job multiple times for our family! We are very pleased with the service they provide!”

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Posted 3 years ago

“Terrible customer service , I had to file a complaint . Also they have horrible service When I pressed the button for help no one responded for almost 30 minutes . Do yourself a favor and find another company , they shouldn’t be allowed to be in business .”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to have one of our representatives give you a call for further assistance with any unresolved issues. What would be the best number for us to reach you on? Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3.

Posted 3 years ago

“I feel very secure having my Mobile Help aides within reach.”

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Posted 3 years ago

“No problem with system. Such aa relief to know that help is close by when I am by myself. Some questions about set-up & continuing workings--nothing that can't be taken care of' I have not needed to activate the system yet.”

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Posted 3 years ago

“Have nothing to compare this to. But does everything needed. Had several accidental activations and early dementia user was able to”

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Posted 3 years ago

“Not my first, I'm happy with professional MobileHelp's nice customer service and best price for healthiest options: (1) Low-profile fall-detection pendant less size/weight/bulk/EMF/microwave wireless radiation than a GPS microphone fall-detection pendant/clip; and I prefer their smaller/lighter rechargeable version over their heavier/bulkier/non-rechargeable eventually draining for mailback replacement; (2) Silicon wristband press button I keep at bedside not on arm sleeping as it can press to call the GPS microphone unit; (3) huge red slap button for bedside or shower wall, to call the GPS microphone unit; (4) Rechargeable GPS microphone press button I hang on doorknob, or on neck in basement or outside yardwork/walking, or carry in purse in their nice case you can request for when out in car. If change to health-harming 5G, I would return equipment for pro-rated refund of annual prepay remainder.”

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Posted 3 years ago

“Everyone has been very nice and helpful. I had my Aunt sign up and she is very happy she did. She already had a fall and was very pleased she was attended to quickly. Thank you so much!!!”

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Posted 3 years ago

“I just started this service for my mother in early December and haven’t had any real inter-action with you. The purchase process was very easy and setting up the equipment was fast.”

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Posted 3 years ago

“From the moment I called to inquire about the service to the present, every interaction was positive, helpful and professional! I would not hesitate to refer this service to friends and loved ones.”

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“Although we didn’t need MobileHelp’s services very long (my mother passed away soon after we got their services for her) they were very helpful in providing my mom the services she needed and when she passed away they were considerate and helpful with the cancellation. I would definitely recommend them.”

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Posted 3 years ago

“We have been very pleased with Mobile Help. You have been great about responding whenever my mom has pressed the button. Unfortunately, she presses it by mistake but it is really not a big deal. She’s afraid to use it because she thinks an ambulance is going to show up…I told her they call the contacts before they would send one. Overall it’s great!”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,095 reviews