MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“PEACE OF MIND! I love that up to 4 people are notified if activated. Response was immediate when button was accidentally pushed. I also like the warning when needs recharged. I highly recommend!”

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Posted 3 years ago

“Fast and easy to set up; folks very responsive and helpful!”

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Posted 3 years ago

“Everything to date has been excellent except for one feature. I strongly object to the voice indicator that my battery is getting low. For this, my rating is -O. If this should happen at a church/funeral service etc. it is VERY EMBARASSING and should not be. I was told by TechSupport that I should just turn off the monitor when I am in such a place or with others and do not want to receive this oral message. Doesn't that defeat the purpose of having a monitor? There must be another way to notify me and others. PLEASE correct this very poor way of communication. A rapidly blinking red light might be o.k. If you can make this type of device you can surely figure out how to make low battery notification much better. To date I do think you should know everyone has been helpful and courteous and I especially appreciate that everyone speaks good, clear, English. Just PLEASE PLEASE do something with your battery communication. This is a truly serious problem and I can't be the only customer who has this complaint.”

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Posted 3 years ago

“Easy to use for those who need only at home monitoring like me.”

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Posted 3 years ago

“It is great to know if you are in trouble your device will help. I was even really surprised one day when it talked to me and told me to recharge. My family insisted that I get MobileHelp as I live alone now and in my eighties. I also lost my son recently to a traffic accident, so don't really have anyone to call close by. Keep up the good work. Thank you”

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Posted 3 years ago

“I tested MobileHelp yesterday while I was in town and in the car to see if I had coverage. In the car with the windows up, there was no coverage. I was supposed to call tech support. But then I tried the test with the window down and I had coverage. But 9 times out of 10 I'm going to be in the car with the windows up whether it's summer or winter. So I need it to cover me with the windows up. I will call tech support. Just have been busy and hadn't had time. Thank you! Emma B. Stone”

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Posted 3 years ago

“Very thankful for, and very pleased with the convenience and mobility of my mobile "Drive" Walker.”

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Posted 3 years ago

“MobileHelp was very patient with me when I dropped my alert necklace by accident when I reached for it as I got out bed. I panicked knowing I had probably set out an alarm that I had fallen. I couldn't remember which button I was supposed to push to indicate it was an accidental drop. Getting the call-back to see if I had fallen and needed help was a blessing since I panic and had pressed the wrong button to indicate that it was not an emergency but an accidental drop.”

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Posted 3 years ago

“I have been very happy with the responses when the button was pressed. The response was b immediate and thorough.”

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Posted 3 years ago

“My 93 year old Mom just recently received her Life Alert. She fell today, and almost immediately I was contacted as was my brother who lives next door. We were able to get her up but it was a great relief knowing she had her pendant and if we had not responded, help would have been dispatched to her.”

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Posted 3 years ago

“From the my first contact with mobilehelp everything was great. They answered my concerns on the phone, emailed me everthing so I could see what I would get, see how much it would cost and explained everything clearly so I could make an educated decision. Everything told and promised to me on the phone was provided to me in writing. I have been wearing the mobile alert system for a month and am 100% satisfied.”

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Posted 3 years ago

“Awesome customer service from REAL hardworking people!”

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Posted 3 years ago

“Everything about this company was amazing. The help to get it set up was so easy. The employee who helped me was exceptional. We got the set up in the 2 days promised and the set up of the equipment was very easy. Thank you fir this dependable service.”

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Posted 3 years ago

“Expedited assistance when needed”

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Posted 3 years ago

“Appreciate the good communication in getting my system delivered and working. The help button is very light.”

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Posted 3 years ago

“Quick service”

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Posted 3 years ago

“Great customer service!”

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Posted 3 years ago

“I was busy cleaning and my wrist band must have hit something and my phone rang asking if I was alright. When I said that I was they wanted to know if there was someone else in the house in trouble. There wasn't anyone in the house, but she could have heard the TV. I thought that was quite thorough checking on her part. We spoke for a bit, making sure I was OK.”

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Posted 3 years ago

“representive was very helpful signing me up and device works very well”

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Posted 3 years ago

“I accidentally initiated the pendant and the service called immediately and verified that I was safe. The representative was professional yet caring. Worth the price just after a a couple weeks use. Thank you.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews