MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent people to work with, patiently answering questions and very forgiving when I do stupid stuff!”

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Posted 3 years ago

“They were very helpful on the phone. The equipment came the next day easy to set up and use.”

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Posted 3 years ago

“When I talked to the customer service person I told him I was only interested in the Panic Button device to wear when I hike. I did however also receive a Fall Alert which I did not request. So I returned the whole package.”

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Posted 3 years ago

Hi Ilse, We received your review and we apologize for any confusion there may have been at the time of your order. The automatic fall detection can be added or removed at any time, however we do see that you have already returned all of the equipment for the account cancellation. Please feel free to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Only have had Mobil Help for about a month. Customer service and delivery has been wonderful so far. My father is 92 and is alone at night, this gives me and my brother piece of mind during his time alone.”

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Posted 3 years ago

“I have had no problems since I got Mobile Help I had a problem before I got Mobile Help. I picked Mobile Help Because of everything they had to offer John Slusarz”

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Posted 3 years ago

“Better than good. Immediate answer to calls as I tried to learn the system. Am so glad I chose MobilHelp instead of anything else .”

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Posted 3 years ago

“Accidently tapped button. Within a short time a voice asked if help was needed No but thanks for contact. Getting used to girl telling me to power up. Almost wore it during ct scan. It's worth piece of mind”

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Posted 3 years ago

“An excellent, patient person who helped me. Thankyou.”

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Posted 3 years ago

“We have had mobileHelp for about two months and and very pleased with their service. We have not had an emergency yet but we have had a couple of miscalls and their people are very understanding.”

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Posted 3 years ago

“Great customer service. Product has worked well with fast notification.”

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Posted 3 years ago

“very helpful helping me test and sitting everything up”

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Posted 3 years ago

“Response time seems long”

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Posted 3 years ago

“I am highly disappointed in thar you have to be in range of an at&t tower for this device to be functional. I frequently am in an area that has very weak signal if any. I wish this information had been clear to me. If it had I never would have embarked in this program”

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Posted 3 years ago

Hi Ellis, We received your review and we apologize for any inconvenience this has caused. Our cellular systems do use the AT&T domestic cellular network to provide you with our coverage. We see that you were able to connect with our Customer Service team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact our Technical Support team if any further assistance is needed with the equipment. Our representatives can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Customer service was excellent. However the product was not as expected. The device was too sensitive resulting in several false alarms. Unfortunately, the recipient didn’t feel comfortable using it.”

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Posted 3 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“My farther needed help and he pressed the button and an ambulance came in 10 minutes and I got a text message saying that the emergency button was activated. Thanks mobile help”

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Posted 3 years ago

“It is so reassuring that it is 1 less thing for me to worry about, thank you so much.”

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Posted 3 years ago

“Polite customer service hope it works as well as advertised have had no chance to use yet thank God”

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Posted 3 years ago

“I feel confident and safe when wearing Mobile Help. I recently fell before Mobile Help and had to crawl to the phone. Now I feel safe!”

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Posted 3 years ago

“I purchased this unit for my recently widowed mother, who is elderly and lives out of town. I submitted a request on their website and they called me within 5 minutes. Samantha walked me through everything, gave me suggestions and arranged the entire process. Then, the company walked my mom through how to set everything up and did some test calls. She is very happy and we both feel much better knowing someone is there to help in case she falls or has a medical issue at home. I strongly recommend this company.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews