MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales person was helpful and not pushy. The set up at home was a breeze.”

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Posted 3 years ago

“Very easy to set up. Quick and professional response to any alerts.”

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Posted 3 years ago

“we haven't had the opportunity to assess it yet. thank you”

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Posted 3 years ago

Hi Dave, Thank you for taking the time to leave us a review. At MobileHelp we pride ourselves in providing our customers with great customer service and the peace of mind you need. Our Technical Support team is always happy to help with any questions you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“They have been very responsive - bother customer service and responses to falls and calls for help. I have been very impressed.”

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Posted 3 years ago

“I like having this alarm in my house in case I fall and it will call my son to check on me J udith Valen”

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Posted 3 years ago

“I was so very happy with the device that I purchased for my mother-in-law that I purchased a second one for my mom. I had tried a different type for my mother-in-law that was more expensive and it didn’t work at all and the device itself kept refusing to charge. MobileHelp has been amazing from my sales experiences to the customer service after the sale. I highly recommend.”

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Posted 3 years ago

“I have not yet had to call MobileHelp for help, but the other day all of a sudden I heard "Fall Detected, Do You Need Help?" I had neither fallen nor inadvertently pressed the button. I had changed to MobilHelp from another company because the same thing happened with them; I was asleep at the time (it was 4:20 A.M. and the mechanical voice woke me up). I think some-thing must be wrong with the equipment for this to happen???”

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Posted 3 years ago

“I have heard you call in to check that it works. But I haven’t had any troubles or problems.”

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Posted 3 years ago

Hi Linda, We have received your review and we are happy to see that you have been testing the system and staying safe. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. Our Technical Support team is always happy to help with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“The device is working very well, however my mother wishes it was smaller as the device is quite large around her neck.”

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Posted 3 years ago

“The service at Mobile Help is excellent! I move around a lot and the people are ALWAYS understanding and patient. Very important also…l can understand the people…no thick accents! 😁. I highly recommend Mobile Help. Two of my friends have signed up!”

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Posted 3 years ago

“I love the texts when something happens with my mom’s device.”

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Posted 3 years ago

“Every contact I have had with MobileHelp has exceeded my expectations! Testing has gone very well and works every time!”

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Posted 3 years ago

“So far ,,, wonderful.”

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Posted 3 years ago

“I am happy with the service Mobile help is set up.Fortunately I have not had to use the service. I am most happy with having the lockbox that is most likely the reason I chose Mobilehelp”

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Posted 3 years ago

“I bought the MobileHelp system. The person we bought the system for died 7 days later. I sent the system back. The postal service says they received it but it has been a month and no refund. Thanks for the quick response to my review. I got my refund.”

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Posted 3 years ago

“I was looking for a home alert system as I had just lost my husband and I have severe COPD and have used the EMT's several time. The tech people were wonderful and called and did a test with me(very helpful)”

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Posted 3 years ago

“VERY impressed -- both with the service and the quality of the staff that I worked with. I had an issue with my unit on Christmas day/evening. I called Tech Services, talked Andy, was told that, while the unit would be replaced, Tech Services couldn't handle that and Customer Service was closed for the weekend. But he would make sure someone would contact me ASAP (probably Monday) to get started on getting me a replacement unit. I got a call on SUNDAY at 8:30 am from Bill, who started the replacement process. He told me the new unit couldn't go out under Priority Mail until Monday but I should have it by Thursday and I needed to call when I got it to activate it. I did get it on Thursday and called & talked to Annette. The patience, understanding, and concern that I have protection ASAP that was displayed by all of them was outstanding. It was a joy to work with them.”

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Posted 3 years ago

“I had another brand that was more advertised. It was more expensive, monitoring was no better than MovileHelp, both are good. I like MobileHelp's equipment better, it is simpler and more convenient, also seems to me, it is a better quality product.”

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Posted 3 years ago

“The best thing I can say is GREAT!!!! I initially spoke with Paula; since then I have accidentally had my alarm buttons pressed and the response and understanding of my mistake was SUPERB!!! The cost is very, very reasonable - beats other companies. I am extremely pleased and will recommend this to anyone!!”

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Posted 3 years ago

“Very pleased with the equipment, the salesperson was very helpful and explained how to use it. I would recommend MobileHelp to a friend.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews