MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far I have been pleased with the product. It detected a fall as I was putting it back on its charger, so it is very sensitive. It did follow up with a question as to whether it was a fall, so that is a good feature.”

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Posted 3 years ago

“I can honestly say my mother never got a chance to use the product but I have dealt with the customer service people and they are AMAZING!! Responded to my calls right away, returned emails right away. Should someone in my family ever need a product and service again, I will get this. GREAT customer service and friendly support team!! Thank you so much!!”

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Posted 3 years ago

“Very reassuring.”

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Posted 3 years ago

“Seriously, the customer service was amazing. The gal that helped me went above and beyond.”

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Posted 3 years ago

“Product and ability to connect for help seem good. It has been hard to get the alert sequencing correct as to who gets notified when the button is pushed”

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Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are glad to hear that you are receiving the peace of mind you were looking for with our coverage. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to have one of our Customer Service representatives give you a call to help complete your emergency profile for the account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I am not at all happy with this device. We selected MonileHelp because it was the top rated device on AARP, but we now feel that rating was paid for. If you need a device for an elderly person who is frail, or has ANY memory loss at all, this is NOT the device for them. They will tell you the device battery’s charge lasts 4 days, but it does not. It must be charged daily, for 3 hours, and MobileHelp recommends charging at night. I do not feel my mom is one bit safer with this device. And in order to get what I need for Mom, they’re saying she will have to wear 3-4 devices. It’s awful. It is NOT for an elderly person.”

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Posted 3 years ago

Hi Jodi, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our records show that our Technical Support team has been attempting to reach you for further assistance with these concerns. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Posted 3 years ago

“I dislike the entire concept of having to wear this thing because it reminds me that I'm not a kid anymore, but that's hardly the device or the service's issue. I do feel more secure with it than I do without it, and my growing number of healthcare providers all congratulate me on having gotten it. And the process of signing up was quite simple and initializing the device was too. I took off one star because I feel the accelerometer that detects falls is just a little too sensitive. I suppose too sensitive is better than not sensitive enough, but it's annoying to hear "Fall detected!" because, among other things, I'm working at my lathe in my woodshop and the vibrations from the machine set off the alarm.”

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Posted 3 years ago

“Easy setup - easy to use - great customer service if you need help”

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Posted 3 years ago

“The service is great. I have a problem with my unit though. It goes off without me touching it and it doesn’t hold a charge for 24 hours which is aggravating.”

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Posted 3 years ago

“i need the braceless,the neck model is not for me”

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Posted 3 years ago

“Have received excellent service when needed.”

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Posted 3 years ago

“The mobile help unit works as expected. I've accidentally set it off two times so I know it's working. I'm not too crazy about the neck strap. It came undone once caused the unit to fall and set it off. The strap also irritates my neck.”

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Posted 3 years ago

“Donna did a great job explaining everything and answering all our questions. Set up was easy”

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Posted 3 years ago

“MobileHelp gives my Aunt and me as a care giver confidence that if she falls she will get help. It is good that the device that she wears talks to her and with her having two hearing aids she can hear it talking.”

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Posted 3 years ago

“I have to say that I am very pleased with your service. I feel very secure in my partners safety and knowing that I don"t have to worry about him being alone.”

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Posted 3 years ago

“Living alone and starting to feel my age, MobileHelp is a reliable comfort to have.”

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Posted 3 years ago

“I have been very happy with MobileHelp! I have hit my button accidentally a few times and the response has always been timely and they have been very kind.”

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Posted 3 years ago

“So far so good. Only had a month now but my Dad accidentally hit the button and it worked perfectly. Very easy to set up. Good price for peace of mind!”

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Posted 3 years ago

“Excellent Customer Service.”

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Posted 3 years ago

“The technical support is great. They responded quickly.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews