MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,099 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to answer. I accidently set it off.”

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Posted 4 years ago

“I have my mobile alert for about a month. I hit the button by accident once and the response was very quick. Very comfortable to wear the wristband. But most important I feel safe.”

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Posted 4 years ago

“I have a broken arm so I can’t write”

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Posted 4 years ago

“I was ordering for my Mom online. I had a question so I called and the sales rep was very helpful and allowed a couple of extra perks. Everything arrived when said and we got things set up for Mom. We needed to call customer support and they were very patient and helpful. j So far, so good. No false alarms and Mom is getting used to wearing the push button items. It is comforting to know that if she falls and is not able to call the fall device will detect that and call for help. Thank you.”

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Posted 4 years ago

“Thanks, I live alone, and Mobilehelp has let me more safe at home.”

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Posted 4 years ago

“Customer service was pleasant and detailed. Equipment was easy to set up, and instructions for use are simple enough for my elderly mother to understand. She likes the independence and mobility she gained from using this system. There is much room for improvement in response time during system test that is concerning should she have a real emergency.”

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Posted 4 years ago

“Very good company to work with. After 1 day my dad for personal reasons decided he didn’t want to keep the mobile alert so we sent the equipment back and got a full refund”

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Posted 4 years ago

“The first time I did a test it took 8 minutes to reach someone, but the second time it was only 2 minutes. I do feel safer with this service.”

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Posted 4 years ago

“So far we've been satisfied with mobile health and the representative that helped us purchasing it John was very knowledgeable and courteous and helped us tremendously”

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Posted 4 years ago

“Mobile Help is easy to set up places the choice of use in the client's hands let's you choose who you want contacted for help I t is a very user friendly. I take care of multiple elder neighbors because their medical alert systems took all choice away from them. If many more switch over to Mobile Health I will be out of work. Their smiling faces are worth it. Check them it before setting up your loved one with a system that reads every effort t pickup something as a fall and blindly alerting entire emergency contact list. As with the kid who cried wolf too often any people stop showing up to calls fr assistance. Mobile Health put choice back in their hands I do recommend them to all of my clients happily.”

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Posted 4 years ago

“My mother loves her mobilHelp. The unit makes her feel confident and safe in her home. She said it was easy to install which also made her very happy. Good 👍 Job!”

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Posted 4 years ago

“I've had my pendant for a month or so and I'm very happy with it. It does not bother me wearing it like I thought. Makes me feel safe that I can reach help Fast if I need it.”

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Posted 4 years ago

“I wish the necklace was not so heavy on my neck...........otherwise everything is fine.”

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Posted 4 years ago

“I just switched from a Mobile Help watch to the micro monitor I wear around my neck. I needed fall monitoring due to a couple of minor strokes. So I’m wearing the new device for the first time and I trip over one of my dogs…I’m flat on the floor. Immediately, there is a voice. My fall was detected. IT WORKED!!! Like having an angel on my shoulder. WORTH EVERY DIME. 73 years old and I need all the help I can get. Thank You Mobile Help. Frank in Gainesville Georgia”

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Posted 4 years ago

“My mom fell. She was on hold for 30 minutes on the floor until a person answered the call. And her device needs a charge every 24 hours. It's on the charger almost as long as it's on her. Very disappointed.”

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Posted 4 years ago

Hi Rebecca, We received your review and we apologize for any inconvenience you have been experiencing with the equipment. The response time should definitely not be that long, and the mobile unit should only take about 3 hours to charge. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be more than happy to help resolve any issues you are having with the equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Posted 4 years ago

“Mobile Help has been great to work with. They helped me understand the plan and get it set up for my dad. I chose them based on Consumer Reports reviews, price, and the ability to buy a plan that fits my dad’s needs. I appreciate that my dad can pick up the phone or push a button and talk to a real person. He doesn’t have to be computer literate to get help or answer his questions.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Donald, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 4 years ago

“Great products and customer service! Would highly recommend.”

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Posted 4 years ago

“I would like for the battery to last a little longer”

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Posted 4 years ago

“When I ordered this unit, I was ordering it for my Mother-in-law. We paid for the unit using a funds transfer from her checking account. I was told by the salesperson on the phone that the unit would arrive overnight once the transfer was completed. I drove from Indian to New York so I would be there to set the unit up. The fund showed withdrawn on Monday morning. On Wednesday I called Mobilehelp Customer Service to find out the status of my order and was informed that their company policy was the ship unit when the payments are made via funds transfer, the is a 10-day hold on shipments when this method of payment was used. It would have been nice to have been told that at the time of my order so my trip to New York was for not. I ended up paying someone in the area to set the unit up since I had to return to Indiana for work the following week. Also during the time, we were waiting for the unit to arrive, My mother-in-law received a call from customer service asking why her unit had not been activated and tghat she had received the unit. when she explained she had not received the unit, the person stated she had, getting my mother-in-law quite upset.”

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Posted 4 years ago

Hello, We have received your review and we apologize for any miscommunication there may have been at the time of your order, as well as any inconvenience this has caused. Orders placed with credit or debit cards can ship the next business day, however, the 10 business day hold period is a processing time required when using a checking account. This should have been mentioned to you at the time of the order, as it does cause a delay with the shipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry that you received anything less. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 4 years ago

MobileHelp is rated 4.6 based on 4,099 reviews