MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“The first time I did a test it took 8 minutes to reach someone, but the second time it was only 2 minutes. I do feel safer with this service.”

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Posted 3 years ago

“So far we've been satisfied with mobile health and the representative that helped us purchasing it John was very knowledgeable and courteous and helped us tremendously”

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Posted 3 years ago

“Mobile Help is easy to set up places the choice of use in the client's hands let's you choose who you want contacted for help I t is a very user friendly. I take care of multiple elder neighbors because their medical alert systems took all choice away from them. If many more switch over to Mobile Health I will be out of work. Their smiling faces are worth it. Check them it before setting up your loved one with a system that reads every effort t pickup something as a fall and blindly alerting entire emergency contact list. As with the kid who cried wolf too often any people stop showing up to calls fr assistance. Mobile Health put choice back in their hands I do recommend them to all of my clients happily.”

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Posted 3 years ago

“My mother loves her mobilHelp. The unit makes her feel confident and safe in her home. She said it was easy to install which also made her very happy. Good 👍 Job!”

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Posted 3 years ago

“I've had my pendant for a month or so and I'm very happy with it. It does not bother me wearing it like I thought. Makes me feel safe that I can reach help Fast if I need it.”

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Posted 3 years ago

“I wish the necklace was not so heavy on my neck...........otherwise everything is fine.”

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Posted 3 years ago

“I just switched from a Mobile Help watch to the micro monitor I wear around my neck. I needed fall monitoring due to a couple of minor strokes. So I’m wearing the new device for the first time and I trip over one of my dogs…I’m flat on the floor. Immediately, there is a voice. My fall was detected. IT WORKED!!! Like having an angel on my shoulder. WORTH EVERY DIME. 73 years old and I need all the help I can get. Thank You Mobile Help. Frank in Gainesville Georgia”

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Posted 3 years ago

“My mom fell. She was on hold for 30 minutes on the floor until a person answered the call. And her device needs a charge every 24 hours. It's on the charger almost as long as it's on her. Very disappointed.”

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Posted 3 years ago

Hi Rebecca, We received your review and we apologize for any inconvenience you have been experiencing with the equipment. The response time should definitely not be that long, and the mobile unit should only take about 3 hours to charge. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be more than happy to help resolve any issues you are having with the equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Posted 3 years ago

“Mobile Help has been great to work with. They helped me understand the plan and get it set up for my dad. I chose them based on Consumer Reports reviews, price, and the ability to buy a plan that fits my dad’s needs. I appreciate that my dad can pick up the phone or push a button and talk to a real person. He doesn’t have to be computer literate to get help or answer his questions.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Donald, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Great products and customer service! Would highly recommend.”

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Posted 3 years ago

“I would like for the battery to last a little longer”

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Posted 3 years ago

“When I ordered this unit, I was ordering it for my Mother-in-law. We paid for the unit using a funds transfer from her checking account. I was told by the salesperson on the phone that the unit would arrive overnight once the transfer was completed. I drove from Indian to New York so I would be there to set the unit up. The fund showed withdrawn on Monday morning. On Wednesday I called Mobilehelp Customer Service to find out the status of my order and was informed that their company policy was the ship unit when the payments are made via funds transfer, the is a 10-day hold on shipments when this method of payment was used. It would have been nice to have been told that at the time of my order so my trip to New York was for not. I ended up paying someone in the area to set the unit up since I had to return to Indiana for work the following week. Also during the time, we were waiting for the unit to arrive, My mother-in-law received a call from customer service asking why her unit had not been activated and tghat she had received the unit. when she explained she had not received the unit, the person stated she had, getting my mother-in-law quite upset.”

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Posted 3 years ago

Hello, We have received your review and we apologize for any miscommunication there may have been at the time of your order, as well as any inconvenience this has caused. Orders placed with credit or debit cards can ship the next business day, however, the 10 business day hold period is a processing time required when using a checking account. This should have been mentioned to you at the time of the order, as it does cause a delay with the shipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry that you received anything less. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I had dropped my bag containing my MobileHelp at a function. As it was noisy I didn't hear the response to the alert being set off. The response came into the function and found me. Tho I was very red faced I was glad to see how well they respond.”

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Posted 3 years ago

“The equipment is easy to set up as the instructions are quite clear. I appreciate the help I've received when I've called MobileHelp. So far (and hopefully never) I've not had an emergency where I would use MobileHelp. The system is in place to give me peace of mind -- a priceless attribute.”

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Posted 3 years ago

“Associate was very friendly, knowledgeable and helpful.”

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Posted 3 years ago

“Well for one thing I did not electronic sind for this I did not want this at this time .But y'all too( out my 119 dollar s then the same day I called to tell you to stop this a nd put my money back .because I did not sind .now I am not so sure this is a very good company .now the bank and I are waiting for you to put my money back .I called you today the person could not find nothering about Me my name nor address .put my money back or I will have to let the whole world know you are not true to your people it's been two months I still have no money ..plz do so .”

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Posted 3 years ago

Hi Mary, We received your review and we apologize for any inconvenience you have experienced. We're glad to see that you were able to connect with our Customer Service team for assistance with canceling this order and voiding the payment. Please let us know if you have any additional questions or concerns. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. If there is anything we can do to help keep you covered in the future, we would be happy to welcome you back into our MobileHelp family.

Posted 3 years ago

“I accidentally dropped my monitor and received a call to check up on me within 5 minutes!”

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Posted 3 years ago

“Makes me feel safe where ever I go.”

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Posted 3 years ago

“I can only review the portion of the sale itself. All went very well and we got everything on time. But, the item is for my sister-in-law who lives in Milwaukee, WI - and it will be several days before she gets it set up. She left via airplane today back to Milwaukee. A review of the item's usage will have to be after she has used it for some time. But the ordering and all involved in that went great.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews