MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent everything back. You should of received it by now. Thank you”

Helpful Report

Posted 3 years ago

“We’ve had this service for only about 2 months. So far, it has helped my 91 yr old dad immensely. He has called for help twice!”

Helpful Report

Posted 3 years ago

“Only have the Medical Help service only about a month.”

Helpful Report

Posted 3 years ago

“The equipment was very easy to set up,hopefully it will never need to be used. But knowing it is there in case of a fall gives us peace of mind.”

Helpful Report

Posted 3 years ago

“I recently bought a MobileHelp contract. They were easy to work with and I made my equipment up and running. They have even called me, using their equipment,. So now I feel safe.”

Helpful Report

Posted 3 years ago

“Is Ivan a customer with mobile help Or a few months now I have one there alerts that broke Down and then when I called them and let them know They worked as fast as they could to provide me with another one And in between then the system that was broke I could they could not hear me but however the is the button still It's worked to the fact that that the signal where where they could still send help I just couldn't hear them”

Helpful Report

Posted 3 years ago

“MobileHelp is excellent - everything they say is true”

Helpful Report

Posted 3 years ago

“Purchased for my 85-year-old mom who fell shortly after she got it. Response time was phenomenal and the operator was efficient, attentive, patient and kind. Mom was extremely grateful and said she feels so much safer knowing she has help literally at her fingertips. The whole family is very happy with the service. Customer service made initial setup and testing simple. Overall definitely A+”

Helpful Report

Posted 3 years ago

“Easy to wear, easy to use. Easy to cancel if you make a mistake.”

Helpful Report

Posted 3 years ago

“I trust that they will be there. They were actually there when I just lost my phone, which isn’t a medical emergency but I was very panicked because I don’t have a landline and I wouldn’t be able to call anyone else for anything. And because of there help I found my phone which had somehow been thrown in the dumpster.”

Helpful Report

Posted 3 years ago

“Am new but rely on your care”

Helpful Report

Posted 3 years ago

“My elderly mother and her brother have mobile alert system in their home. They have used it several times over the last couple of years, so it truly is a life-saver. I worry less now than I did when they didn't have it. The people at the company are professional, friendly, and efficient. I highly recommend MobileHelp.”

Helpful Report

Posted 3 years ago

“The unit seems to be working fine along with the accessories provided; however, I have a concern about the base that is situated on my kitchen counter. If I fell how would I be able to reach the EMERGENCY button?”

Helpful Report

Posted 3 years ago

“As I new user, I had many questions. Customer service was excellent. My fall monitor wouldn't charge and they sent a new one to me immediately. So far, I am very pleased.”

Helpful Report

Posted 3 years ago

“Carrie was great to work with always keeping me up to date on timing and installation. Great to physically see the priducts in their show room and very convenient. Thanks for getting this expedited with clear concise onformation and pricing.”

Helpful Report

Posted 3 years ago

“I don't have it. P. McCormick”

Helpful Report

Posted 3 years ago

Hello, We received your review and we do see that your order with us was canceled. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. You can reach us by dialing 800-800-1710. We look forward to speaking with you.

Posted 3 years ago

“It works great! My husband has set it off a few times when he has gone to take the fall button off. It is very sensitive. The call center is way too slow to answer the calls. Luckily my husband has not been hurt.”

Helpful Report

Posted 3 years ago

“The rating probably should be higher, but until I become acquainted with the equipment I do not feel secure. No signals show on Fall device or wristband. No indication that the devices need to be charged.”

Helpful Report

Posted 3 years ago

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you haven't had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Product works however with my mother being hard of hearing it’s difficult for her to hear the communication device unless she’s close by. Called asking for a additional communication device she could put in her room, but was told she’d need to upgrade for an additional $99 to get the device that will go anywhere with her. She could use that as a device in her room. Was hoping she could get just another machine as she doesn’t need the anywhere device and certainly didn’t need to pay more money.”

Helpful Report

Posted 3 years ago

“My parents had an emergency , a cardiac issue involving my father . They pressed the Mobile Health help button and it took over 5 minutes for someone to respond. Fortunately they were able to call 911 and the EMT's were already at their home before Mobile Health finally called back”

Helpful Report

Posted 3 years ago

Hi Michael, We received your review, and we are sorry to hear about this incident. We wish your father a speedy recovery, and we apologize for any issues experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team to have the incident reviewed, as well as the equipment replaced. Please let us know if we can be of any further assistance. We are always happy to help, and representatives are available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews