MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 22nd July 2025

Henry Barker

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with all the information regarding your products. I asked the size of the button because I had returned another company's products because the wrist band was much too large for me...as was the same with your wrist button. My wrist is very small, thin and narrow and the bands are much too big. The necklace button is not something I want to wear to bed. I am hoping that a smaller wrist button will be coming out in the future. Something that is too large is not safe as it got caught on clothes, counters etc. I am sorry it didn't work out....”

Helpful Report

Posted 3 years ago

“I was very pleased with how quickly my request for this service was filled, and with the number of options provided. I was also appreciative of their understanding when I accidently "called for help" while setting up my equipment! Best of all is the peace of mind I now have knowing I am not entirely alone should I fall - again; someone will come.”

Helpful Report

Posted 3 years ago

“EXCELLENT SERVICE AND FOLLOW UP SUPPORT. THANK YOU”

Helpful Report

Posted 3 years ago

“Everyone responses quickly and are very knowledgeable. Although I only have Mobilehelp for. Short time I am very satisfied.”

Helpful Report

Posted 3 years ago

“It has really given me a piece of mind knowing there is responders available 24 -7 while I am at work.”

Helpful Report

Posted 3 years ago

“It was very easy to purchase. The representative answered all our questions. It was shipped quickly. I was visiting my mom when we purchased MobileHelp and thank goodness I was there. The device was not off line during shipping and the fall alert dispatched EMS to her house at 2am. I had to call the company and request it be taken off line every twelve hours. I'm happy the product works but I would hope that wasn't something that happens often.”

Helpful Report

Posted 3 years ago

“Since I am alone most of the time I decided that I needed this. Otherwise if I would fall I could lie there for a long time. This makes me feel secure. Thank you MobileHelp.”

Helpful Report

Posted 3 years ago

“How can A person write about something they have not been told anything about who you are or what you do. To me you are spam.”

Helpful Report

Posted 3 years ago

Hi Joyce, This is MobileHelp, the provider of personal emergency response systems. We have received your review and our records indicate that your account with us has been cancelled. Please let us know if there is anything we can do to help keep you covered again in the future. If you have any additional questions or concerns, please do not hesitate to contact us. We can be reached by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Very nice and professional staff. We’ve had the equipment for a month now and it is easy to use and appears to be working/responding well.”

Helpful Report

Posted 3 years ago

“It is so refreshing to find a company that has every p and q crossed .”

Helpful Report

Posted 3 years ago

“i somehow pressed the alert button. because i was outside, i didn't hear the calls. the next thing i knew, my neighbor came roaring up my drive. he had received a call from med.alert. i told him it was a false alarm. then th fire dept sent their med response team. even tho it was a false alarm, i can tell you that it worked. so, kudos to med.alert.”

Helpful Report

Posted 3 years ago

“Customer support is outstanding”

Helpful Report

Posted 3 years ago

“It goes off with the slightest movement”

Helpful Report

Posted 3 years ago

“The second time helping an elderly loved one with this product keeps them safe and let's us have peace at mind that they are using a great product to keep them well. Super friendly and courteous staff makes sure that you are fully aware of all that their products do for your elderly loved one. Strongly recommend this product to all!!”

Helpful Report

Posted 3 years ago

“I found your company to be very responsive to our needs. There was excellent follow-up after my initial inquiry. I dealt with Joe who helped us through the entire process. I would recommend mobilehelp to anyone interested in protecting a senior family member.”

Helpful Report

Posted 3 years ago

“I chose MobileHelp based on the positive reviews I found on-line. I absolutely was not disappointed! The necessary tools and supplies arrived within two days of ordering. The necklace that was designed to detect a fall was needed just a few days later and it worked beautifully. We were 100% satisfied with the service.”

Helpful Report

Posted 3 years ago

“Tim the PT is great. My husband was a bit difficult but he talked him into doing the exercises. I'm so pleased can't wait to see the progress.”

Helpful Report

Posted 3 years ago

“They are great folks and have a great program but sadly there are still those places they call DEAD ZONES and I’m afraid I live right in the middle of one so the service wouldn’t work for me. They thought it would but it won’t. These good folks tried and were very kind . Even though it wouldn’t work for me, I still give them the best recommendation.”

Helpful Report

Posted 3 years ago

“Very well organized.”

Helpful Report

Posted 3 years ago

“I'm very happy with the product.”

Helpful Report

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews