MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did well in providing me a better system, one that I can hear with much better.”

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Posted 3 years ago

“We decided to use MobileHelp - and the very next week my father had a stroke and pressed his alert - they did not send anyone to help him and they did not call any one. They said "they could not understand him" - well right he was having a stroke. He ended up having 3 strokes and was found over 2 hrs later. I requested a copy of the recording of his call, it's been about a month and I am still waiting on it. I would not use this company at all for an elderly loved one.”

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Posted 3 years ago

Hi Michelle, We received your review and we are sorry to hear about this incident. Our records show that our Technical Support team has attempted to contact you to help address and resolve this issue, but we have been unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Excellent service. Quick response. Very impressive. Problem settled fairly and to my complete satisfaction.”

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Posted 3 years ago

“We haven't had to use it yet, but it was easy to instal. We have made a couple of false alarms and got an answer immediately. Now we know how to cancel a call which in the middle of the night we had forgotten.”

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Posted 3 years ago

“Great personal to deal with. Very seamless and helpful application process. All services and expected equipment delivered without any problems. Great company in my opinion. 11 out of 10 stars! Easy to see why you are the top rated help device of your kind.”

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Posted 3 years ago

“Excellant!”

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Posted 3 years ago

“One of the better systems. But very high prices.”

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Posted 3 years ago

Hi Jo Ann, Thank you for your review. We appreciate you taking the time to share your experience with us for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the best value for the cost. Our Customer Service team would be more than happy to help review your account, and make sure you are on the most cost effective plan for your needs. Please also let us know if there is anything else we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“From the minute your customer service personnel answered the phone I knew we had picked the right place. Never needed mobile alert before so everyone was extremely helpful with our order Thanks”

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Posted 3 years ago

“Presentation was very good, understanding was excellent. We did not have a chance to enjoy this products, but in the future we might have good situation to recommend to other friends for this good products. Thank you for your service.”

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Posted 3 years ago

“What a great company! Fast, efficient...I called other companies and this is by far the best! Easy hookup,eager to help. Highly recommend.”

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Posted 3 years ago

“I am wearing neck pendant at home and wearing it and carry the mobile device with me when I drive. I have not had to use it. I have never fallen but two time that I can remember in my life. I am using it because I live alone. I would rate it # 5”

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Posted 3 years ago

“our agent was very professional”

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Posted 3 years ago

“We were looking for fall detection. Found MobileHelp online with good reviews. We were assisted by Sean when we called and he was fantastic!!! Giving information before we could even ask questions, helping assess our needs! Ordered and received quickly. Easy installation. Thankfully haven’t needed service for a fall! Would highly recommend!”

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Posted 3 years ago

“We couldn't be more pleased with MobileHelp. From the ease of ordering, to the pleasant interactions with their staff, we are completely satisfied with our choice of MobileHelp, and highly recommend them for anyone looking for not only fall detection devices, but much more. Thank you!”

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Posted 3 years ago

“I got my mobile help last week and thankfully I haven't needed it yet but it was very easy to set up and wear (I got the wrist band) Just knowing help is available at the push of a button has put my concerns to rest. I'm 73 and live alone in an apartment. Thank you MobileHelp.”

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Posted 3 years ago

“Super customer service. Honest to their word. Sorry we found the system too complicated for my husband with advanced Alzheimer's so we had to return it, Always courteous helpful on the phone. Don't hesitate to recommend them and their equipment. Even paid for the return shipment!!”

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Posted 3 years ago

“Just fell out of a chair. You were just as advertised just as we expected just as we want it. glad we got the device one month ago”

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Posted 3 years ago

“Mobil Help makes me feel safer at home It is easy to use. Customer service was wonderful”

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Posted 3 years ago

“Prompt, caring, and very responsive.”

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Posted 3 years ago

“They call me immediately when my pendant goes off!!”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews