MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't fell yet . But i have the help I need know .And the people I have talked to are very caring and sweet and very nice to talk to . So I would give every one needing help from falling or else go to mobile help.”

Helpful Report

Posted 3 years ago

“Haven't used it so I have no review. I will not use the pendant”

Helpful Report

Posted 3 years ago

Hi Gloria, We have received your review and we are happy to see that you have been staying safe. We are also glad to see that you were able to connect with our Technical Support team for assistance with the equipment, and alternatives to the neck pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“My good friend had heart attack so I decided to get her some Help! I choose mobilehelp for there good rating, there fast command control and mobile help for my love ones who need mobilehelp.”

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Posted 3 years ago

“I had no problem receiving the equipment”

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Posted 3 years ago

“The help I received was Very much appreciated.. The person helping me was very patient.”

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Posted 3 years ago

“Both knees have been replaced. When I fall I can not get up. I fell in the basement on the cement, and was not hurt but could not get up. No one was supposed to come here until 3: I fell at one. Just by chance, my son stopped in and got me up about one hour after I fell. I ordered the MobileHelp the next day. I feel more safe now, and I am very happy with it. I paid cash and got a wonderful discount. The neck piece is small and comfortable and they gave me a watch to wear at night. I am so happy with MovileHelp. They answer all my questions. I am so much more at ease when I am wearing my pendent.”

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Posted 3 years ago

“Great service works as described, no issues to complain about, very informative and friendly sales support, he addressed every questions with concise answers. the system was easy to setup easy to test, I would recommend it to anyone. Thank you, Dale”

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Posted 3 years ago

“Thankfully I have not needed to push the button as of now. Glad that I have piece of mind knowing it s there if needed,”

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Posted 3 years ago

“I think it's a very good system, the only thing negative, is my Wife isn't using it, like she should so that's the only problem. I keep trying to tell her wear either the watch or the lanyard but it sits on the table.”

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Posted 3 years ago

“Excellent. Didnt fall but set off alarm. Called me to make sure I was ok.”

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Posted 3 years ago

“First time user.”

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Posted 3 years ago

“Are you the company that John Walsh recommends? If you are my review is your device is to large for a small person? It is always swinging around my neck and chocking me very unconfortable. I am a very short person and complain all the time about this, but my Daughter say its the best out their, but not to me it isn't. If your product was smaller I would be very happy with it.”

Helpful Report

Posted 3 years ago

Hi Mary, We received your review and we are sorry to hear about your experience. You may be referring to a different company, as we do offer help button alternatives to the neck pendant for our systems, such as wristband or wall mounted help buttons. Our records show that you no longer have an active account with us, but we would be more than happy to go over the different options we have available and help find the best fit for you. If you are looking for new coverage, please feel free to contact us by dialing 800-800-1710 and one of our representatives will be happy to further assist. We look forward to speaking with you soon.

Posted 3 years ago

“I have been waiting for papers to come for Mary to sign. She does not have a computer. I have ask for them weeks ago and still have not gotten them or the device.”

Helpful Report

Posted 3 years ago

Hello, We have received your review, and we apologize for any delays you have experienced with your order. Our records indicate that this order has been delivered since the time of this review. The terms and conditions document should arrive shortly after. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Please let us know if you have any additional questions or concerns that we can help resolve. Our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Wonderful, very helpful and a pleasure to chat with. All 5's always!!!”

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Posted 3 years ago

“Thank heavens I have and how do use it as an emergency. I’ve had a couple of oops is where they called and checked on me and they did that quickly. What I don’t like is then giving a review to my list of people every time my device gets low like I can’t see it myself.”

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Posted 3 years ago

“I had thought about getting some sort of personal security devise because I spend a lot of time alone. But when I read the ad in the AMAC magazine, and made a phone call to Mobile Help, I decided on getting it. My daughter has said that they feel much better about me driving all over town shopping, with MobileHelp giving me the "coverage" that they want for me. Thankfully, I have not had any occasion to use it, yet.”

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Posted 3 years ago

“They are exceptionally professional. Their testing system is flawless, which is of utmost importance to me, knowing that my devices are working. Thank you”

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Posted 3 years ago

“It was so easy to order the equipment and it arrived in 3 days. I have not had to use it yet, but gives me such piece of mind knowing that button is there to push if I fall. The cost is reasonable too, so if anyone reading this needs I device to push in case you fall—I highly recommend Mobile Help. Richard Oyer Goshen, INDIANA”

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Posted 3 years ago

“So far I am very pleased with the service. I was shocked when I got the phone call from a rep. before I could even leave the website! The package deal is great and offers everything I want and need for my mom.”

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Posted 3 years ago

“very pleased”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews