MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed with the quality of the equipment. Customer Service is always available to answer my questions. Everyone is respectful and friendly. Great feeling to feel secure.”

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Posted 3 years ago

“Sorry to say, but we were given the excuse of being short staffed and too many calls coming in when my mother-in-law fell. It took over 8 minutes to even connect to a Mobile Help Tech.”

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Posted 3 years ago

Hello, We received your review and we are sorry to hear about your mother-in-law's recent fall. We wish her a quick recovery. And we apologize for the longer than normal hold times you experienced when trying to connect with our Technical Support team. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to schedule a callback with you to help resolve any concerns you may have about the equipment. What would be the best number for us to reach you on? You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Posted 3 years ago

“Hard sell but too many things wrong. They dinged my credit card fir full payment in minutes but STILL waiting for a refund two MONTHS after I cancelled and returned all equipment”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. We would like to contact you to help resolve this issue with your account, as the refund should not take that long to process. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Of all the things that we spent money on for my mother's care this by far was the simplest choice. The priceless reward is Freedom and the Peace of Mind. - Her Son”

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Posted 3 years ago

“Thank you for your help was courteous and polite”

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Posted 3 years ago

“Great customer service. Very helpful and knowledgeable. Peace of mind”

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Posted 3 years ago

“My husband and and I are new to MobileHelp, but are already impressed. A couple of unintended fast downward moves caused the alarm to activate in seconds! We know that it truly works should we fall!”

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Posted 3 years ago

“Good service at a resionable price.”

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Posted 3 years ago

“Easy to use and affordable. My one criticism is that the fall detection is too sensitive and can be set off accidentally. It has happened for both my mother and my mother-in-law. It would also be useful to have a second base station so you could have one upstairs one downstairs.”

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Posted 3 years ago

“Very helpful staff. Patient and understand equipment operation.”

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Posted 3 years ago

“This would have been perfect for my mom, however, the instructions confused her so much she wasn't willing to try it even for 1 day, so I had to return it. I spent several hours with her, showing her all the qreat qualities, but she wasn't interested. If someone needed this and was willing to try it, it would be a great life saver”

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Posted 3 years ago

“Very disappointed in the service with this company. My dad passed away and I returned the product and was told when they received the product back they would credit me back the money on months left. Well it's been 2 months now and still no credit. Last person I talked to said it would be done but Sept 19th and still no credit.”

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Posted 3 years ago

Hi Donna, We received your review and we apologize for any confusion there may have been. We are glad to see that you were able to connect with our Customer Service team for clarification that no refund is due on the account. We would be happy to review the billing with you if you have any additional questions. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Posted 3 years ago

“I choose Mobilehelp as I live i alaska and in the woods alone with a dog and with their gps if I need help they can find me and get me help ,very easy to use , hit my button on the watch band while cleaning it and they called within 2 minutes to check on me”

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Posted 3 years ago

“They answer right away, courteous and very helpful.”

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Posted 3 years ago

“Impossible for me to give a real rating since I do not know the system works. As far as I know my wrist button, which I'm wearing day and night, has no life at all. I don't want to fall or have other issues requiring me to use my gear to determine its utility, I can't rate until I know the system works for me.”

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Posted 3 years ago

“When I experienced a temporary power outage, my battery backup came on. As a new customer I tested my devices and MobileHelp customer service ensured me immediately that my service was still in effect. Thanks MobileHelp!”

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Posted 3 years ago

“3 times since setting up system, test alerts failed. Mobile pendant looses charge within 48 hours”

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Posted 3 years ago

Hi Francis, We received your review and we apologize for any trouble you have experienced with the equipment. Our Technical Support team would be happy to walk you through the testing over the phone, and resolve any concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Posted 3 years ago

“I needed to be able to get help if I fall. I haven't fell yet but have alerted the system by accident. The callers were all so very nice.”

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Posted 3 years ago

“Sales people were very helpful to explain the product and answered all of my questions.”

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Posted 3 years ago

“We've tried the pendant version before and it did not work for us. Because of body type, the alert kept going off. Time passed and our need to try again became apparent. This time we tried the wristband version. While we had to make additional holes because of the size of the user's wrist - this version is a hit! Easy to set up, easy test, and easy to install the lockbox. Now the user feels comfortable and safe knowing that help is just a button away! Thanks for a great product.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews