MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to be able to get help if I fall. I haven't fell yet but have alerted the system by accident. The callers were all so very nice.”

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Posted 3 years ago

“Sales people were very helpful to explain the product and answered all of my questions.”

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Posted 3 years ago

“We've tried the pendant version before and it did not work for us. Because of body type, the alert kept going off. Time passed and our need to try again became apparent. This time we tried the wristband version. While we had to make additional holes because of the size of the user's wrist - this version is a hit! Easy to set up, easy test, and easy to install the lockbox. Now the user feels comfortable and safe knowing that help is just a button away! Thanks for a great product.”

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Posted 3 years ago

“2ND REPORT::::Horribly long phone waits... SOMETIMES an hr. NOT HOLDING A CHG...W H Y? AND EVERYONE TELLS ME A DIFFERENT STORY AS TO CHARGE AND 1SR REPORT. The greatest help from Andrae. I was ready to return eq. As previous calls went unanswered He was so knowledgeable and is helping me resolve an issue. He also gave me better info than I had received. Also sent me an email so I could register HOWEVER YOUR FORM WOULD NOT LET ME ENTER MY CORRECT INFO. I'M THINKING THE SALESMAN MAY HAVE ENTERED IT SO I WILL BE CALLING TO CORRECT IT. BUT THIS MAN WAS SO WONDERFUL YOU GOT 5 STARS AND BEFORE I CALLED YOU WERE AT 1. THE REASON BEING GYOUR PHONE SERVICE KEPT COMING BACK TO THE AUTOMATED SYSTEM. ENTER 1 OR 2 IF YOU ARE EXISTING CUSTOMER, ETC. 1.5 HRS OF BRING CONSTANTLY ON HOLD N THEN BACK AT THE BEGINNING. FRUSTRATION !!!!”

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Posted 3 years ago

“I have piece of mind knowing my dad will get the help he needed in time of emergency. I have called other company and decided on Mobile Help . John walked me through the services , answer all my question and not pressuring me signing up right away. The other company are pushy which is a turn off for me.”

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Posted 3 years ago

“This has been great for my Dad who wants to be independent and live by himself ! I live 3 hours away and it gives me a relief knowing someone is monitoring him !! Thank You Don Winn”

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Posted 3 years ago

“Tera who stopped buy and showed us your product was great. Explained every thing. I would suggest you have a family member with you when she explains the product. No pressure. Just great.”

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Posted 3 years ago

“This is the first time I have ever used a medical alert necklace so I have nothing to compare it to. But I have found the necklaces easy to wear a little sensitive but that's okay better safe than sorry so I do recommend them yes”

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Posted 3 years ago

“Was Absolutely correct to hold the button down to cancel the call for six seconds, not the two seconds that they recommend. You need to inform your operators to this as well”

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Posted 3 years ago

“I ordered this system for my mother who has had some medical issues. This system gives me piece of mind as she is continuing to live on her own. Costumer Service was quick to answer my questions and encouraged me to call if additional questions arise. Thanks, Susan Kilz”

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Posted 3 years ago

“I feel much better knowing that I can get help at the touch of a button and it has fall detection”

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Posted 3 years ago

“I think it is very good except I wish it would hold a charge longer. I also wish it would show when you need to charge it.”

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Posted 3 years ago

“So far so good.”

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Posted 3 years ago

“Supreme customer service! System works perfectly!”

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Posted 3 years ago

“My mother had it for a week but didn't like it so I called customer service. The man was nice and gave me the address so I could return the items. About a week later and after paying almost $20 to mail and insure it (I was told to insure it for $650) I received a return mailing label. It bothered me that I was told I had to pay for the mailing when I didn't have to. I did call customer service only to be told that they couldn't do anything about it.”

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Posted 3 years ago

Hi Beverly, We received your review and we are sorry to hear about the inconvenience you experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I was very pleased with the response to my question. The gal was very helpful.”

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Posted 4 years ago

“So far so good. The fall button is extremely sensitive therefore I’ve had several false alarms. I’m hoping this won’t happen very often.”

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Posted 4 years ago

“Thank You for your service! With Mom & Dad over an hour away from their children, and having out-lived almost all of their friends/help in the area, the time had arrived for another alternative to keep a watchful eye. Having used a similar service many years ago for another parent, our review of current solutions led the family to MobileHelp. Highly rated and easy to contact, the people we spoke to from the beginning were caring. Bottom line, within a day, the equipment needed had arrived and was set up. An easy solution and process to a "Not - So - Easy" Life moment. The family rests a bit easier knowing that help is ready, willing and able to "hold the fort" until we can arrive. Thank You MobileHelp!”

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Posted 4 years ago

“Too many devices to keep track of and to keep charged.”

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Posted 4 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment battery life. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Very helpful and pleasant”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,095 reviews