MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2ND REPORT::::Horribly long phone waits... SOMETIMES an hr. NOT HOLDING A CHG...W H Y? AND EVERYONE TELLS ME A DIFFERENT STORY AS TO CHARGE AND 1SR REPORT. The greatest help from Andrae. I was ready to return eq. As previous calls went unanswered He was so knowledgeable and is helping me resolve an issue. He also gave me better info than I had received. Also sent me an email so I could register HOWEVER YOUR FORM WOULD NOT LET ME ENTER MY CORRECT INFO. I'M THINKING THE SALESMAN MAY HAVE ENTERED IT SO I WILL BE CALLING TO CORRECT IT. BUT THIS MAN WAS SO WONDERFUL YOU GOT 5 STARS AND BEFORE I CALLED YOU WERE AT 1. THE REASON BEING GYOUR PHONE SERVICE KEPT COMING BACK TO THE AUTOMATED SYSTEM. ENTER 1 OR 2 IF YOU ARE EXISTING CUSTOMER, ETC. 1.5 HRS OF BRING CONSTANTLY ON HOLD N THEN BACK AT THE BEGINNING. FRUSTRATION !!!!”

Helpful Report

Posted 3 years ago

“I have piece of mind knowing my dad will get the help he needed in time of emergency. I have called other company and decided on Mobile Help . John walked me through the services , answer all my question and not pressuring me signing up right away. The other company are pushy which is a turn off for me.”

Helpful Report

Posted 3 years ago

“This has been great for my Dad who wants to be independent and live by himself ! I live 3 hours away and it gives me a relief knowing someone is monitoring him !! Thank You Don Winn”

Helpful Report

Posted 3 years ago

“Tera who stopped buy and showed us your product was great. Explained every thing. I would suggest you have a family member with you when she explains the product. No pressure. Just great.”

Helpful Report

Posted 3 years ago

“This is the first time I have ever used a medical alert necklace so I have nothing to compare it to. But I have found the necklaces easy to wear a little sensitive but that's okay better safe than sorry so I do recommend them yes”

Helpful Report

Posted 3 years ago

“Was Absolutely correct to hold the button down to cancel the call for six seconds, not the two seconds that they recommend. You need to inform your operators to this as well”

Helpful Report

Posted 3 years ago

“I ordered this system for my mother who has had some medical issues. This system gives me piece of mind as she is continuing to live on her own. Costumer Service was quick to answer my questions and encouraged me to call if additional questions arise. Thanks, Susan Kilz”

Helpful Report

Posted 3 years ago

“I feel much better knowing that I can get help at the touch of a button and it has fall detection”

Helpful Report

Posted 3 years ago

“I think it is very good except I wish it would hold a charge longer. I also wish it would show when you need to charge it.”

Helpful Report

Posted 3 years ago

“So far so good.”

Helpful Report

Posted 3 years ago

“Supreme customer service! System works perfectly!”

Helpful Report

Posted 3 years ago

“My mother had it for a week but didn't like it so I called customer service. The man was nice and gave me the address so I could return the items. About a week later and after paying almost $20 to mail and insure it (I was told to insure it for $650) I received a return mailing label. It bothered me that I was told I had to pay for the mailing when I didn't have to. I did call customer service only to be told that they couldn't do anything about it.”

Helpful Report

Posted 3 years ago

Hi Beverly, We received your review and we are sorry to hear about the inconvenience you experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I was very pleased with the response to my question. The gal was very helpful.”

Helpful Report

Posted 3 years ago

“So far so good. The fall button is extremely sensitive therefore I’ve had several false alarms. I’m hoping this won’t happen very often.”

Helpful Report

Posted 3 years ago

“Thank You for your service! With Mom & Dad over an hour away from their children, and having out-lived almost all of their friends/help in the area, the time had arrived for another alternative to keep a watchful eye. Having used a similar service many years ago for another parent, our review of current solutions led the family to MobileHelp. Highly rated and easy to contact, the people we spoke to from the beginning were caring. Bottom line, within a day, the equipment needed had arrived and was set up. An easy solution and process to a "Not - So - Easy" Life moment. The family rests a bit easier knowing that help is ready, willing and able to "hold the fort" until we can arrive. Thank You MobileHelp!”

Helpful Report

Posted 3 years ago

“Too many devices to keep track of and to keep charged.”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment battery life. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Very helpful and pleasant”

Helpful Report

Posted 3 years ago

“Thankfully, so far I have not had need of it.”

Helpful Report

Posted 3 years ago

Hi Beulah, We received your review, and we are glad to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I like the concept of this product I like the equipment but when I first ordered it for my mother I wanted to test the product only problem I have the response was too too slow the operative was always busy if there was emergency what would happen the operator will be too busy to respond they to resolve this problem”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the response times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“We only participated for 3 weeks. We had 3 false alarms in 3 weeks. It seemed to me there was little or no screening of participants and minimal training. That resulted in people participating who were not well prepared and vulnerable to make mistakes.”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the false alarms. This is not an experience we want any of our customers to have, and we would be happy to contact you to help with any unresolved issues. Please let us know if there is anything we can do to help keep you covered in the future. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews