MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was seamless from start to finish. Customer service was spot on! I would recommend this service to anyone looking for a medical alert system.”

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Posted 3 years ago

“I have two from Mobil Help. One for my wife and one for my son. My wife had it first and I've been pleased with the response. I recently purchased one for my son. Hopefully, it gives him comfort and it certainly gives his wife comfort. Mobil Help is a good company.”

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Posted 3 years ago

“I FINALY GOT MY MOBILE HELP SOLO SYSTEM SET UP. IT WASN'T EASY BUT PEOPLE IN CUSTOMER SERVICE AND TECHNICAL SUPPORT WERE REALLY HELPFUL. I FEEL MUCH SAFER NOW AS THAT ANY FALLS CAN BE DETECTED.”

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Posted 3 years ago

“The service seems to be very good. The only issue is the Fall Detection alert is more trouble than it's worth. It goes off randomly.... like 4am.”

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Posted 3 years ago

“MobileHelp was very good at getting me set up. Yesterday I accidently hit the button for help and they responded immediately. I made sure I was okay. they are great people to work with!”

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Posted 3 years ago

“I'm not ready to review yet. Just got it a few days ago and made some changes in what and when I where them.”

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Posted 3 years ago

“Good product.”

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Posted 3 years ago

“Havn’t plugged anything yet”

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Posted 3 years ago

“Disappointed in the necklace. You have to also carry another device around with you, because if they speak to you it's on a separate device, not the one with the blue button you carry around your neck.”

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Posted 3 years ago

Hi Sandra, We received your review, and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the equipment. But we are glad to see that you have been able to connect with our Technical Support team for assistance with your account. Please let us know if you have any additional questions or concerns. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“how much is monthly $ ??”

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Posted 3 years ago

Hi Clyde, We received your review, and we would be happy to give you a call to further assist with the billing for your account. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. Please let us know if there is anything we can do to earn a higher score. You can also reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I can’t say enough about the service”

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Posted 3 years ago

“I really have had no experience for quality of service. I feel MobileHelp gives me the security to get help if and when I need it. As someone without a family, this is important for my safety. That makes me feel confident to be able to live alone rather than have to move to assisted living.”

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Posted 3 years ago

“I have been pleased with the prompt notification if anything was wrong. It has given people peace of mind. More confidence to doing what they want to do.”

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Posted 3 years ago

“I selected MobileHelp after much research. The sales person I dealt with (Peter) was so much help, explaining several times what the system would do, if necessary. He emphasized the east coast location of the call center where trained agents would receive any signal my equipment sent. I am very pleased so far. I was not pressured to buy. I would recommend this to all m,y friends, who should have this "help button".”

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Posted 3 years ago

“I just hooked up my Mom's mobile help device. I must admit it was very easy to do. I am comforted to know my 90y/o mother has this for emergencies. I can rate the hook up as a 5.”

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Posted 3 years ago

“Thank goodness I haven't had to use my device since receiving it 2 weeks ago. However. whenever I call for information, or if I set off the device accidentally, each person I have spoken to has been very helpful and kind.”

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Posted 3 years ago

“So far everything is working okay.”

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Posted 3 years ago

“It's good so far. I like to see more from them .”

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Posted 3 years ago

“Knowledgeable, courteous and very helpful with any questions or concerns.”

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Posted 3 years ago

“Mobile help has taken the fear of living alone away..l still work but no set shifts so if my friends and family called and l didn't answer they would think l was at work..now l know l could get help ..thank you”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews