MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankfully, so far I have not had need of it.”

Helpful Report

Posted 4 years ago

Hi Beulah, We received your review, and we are glad to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I like the concept of this product I like the equipment but when I first ordered it for my mother I wanted to test the product only problem I have the response was too too slow the operative was always busy if there was emergency what would happen the operator will be too busy to respond they to resolve this problem”

Helpful Report

Posted 4 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the response times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“We only participated for 3 weeks. We had 3 false alarms in 3 weeks. It seemed to me there was little or no screening of participants and minimal training. That resulted in people participating who were not well prepared and vulnerable to make mistakes.”

Helpful Report

Posted 4 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the false alarms. This is not an experience we want any of our customers to have, and we would be happy to contact you to help with any unresolved issues. Please let us know if there is anything we can do to help keep you covered in the future. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Great protection!!!!!!! Peace of mind!!!!!!”

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Posted 4 years ago

“I haven’t had to use it yet but it is very light to wear. I still haven’t gotten the paper that I was suppose to sign and return”

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Posted 4 years ago

“response time is slow”

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Posted 4 years ago

“Have had Mobile Help for a month now. So far so good. The only drawback for me is having to wear two necklaces in order to get fall detection.”

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Posted 4 years ago

“I was not able to keep my machine because moving in with my kids. So I sent back my machine when I received a return label sent it FedEx. Now nobody knows what happened to it lost in mail possibly.”

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Posted 4 years ago

“i rate it a 5”

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Posted 4 years ago

“I’m very disappointed. I sent the equipment back at least a month ago and I have not gotten my refund. WHAT IS THE PROBLEM? I can’t answer the other questions because I haven’t gotten my refund.”

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Posted 4 years ago

“I am not a client of MobileHelp.”

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Posted 4 years ago

“I’m a new customer to your service and so far I’m very pleased”

Helpful Report

Posted 4 years ago

“EASY to sign up. Next to impossible to cancel and receive refund,”

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Posted 4 years ago

“Upon asking questions regarding operation, was met with answers that were highly impatient of my understanding.”

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Posted 4 years ago

“I just received my products today”

Helpful Report

Posted 4 years ago

“We cannot get out of current contract with LifeAlert for anther 6 months. When that contract is expired, we plan to revisit with MobileHelp. We had great interaction with the customer service.”

Helpful Report

Posted 4 years ago

“Hopefully, we can get the situation resolved. Interesting, that I reported the problem a few days before this contact and nothing was done to resolve the issue.”

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Posted 4 years ago

“called & rep very helpful.”

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Posted 4 years ago

“Mobile locator device It Doesn't make sense why The person has to carry 2 items When they leave their house”

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Posted 4 years ago

“Great response time; even when I touch it by accident. Every question during the search was answered and the response was included in my package. I am allergic to 'everything" but none of the products have caused a reaction. Very impressed.”

Helpful Report

Posted 4 years ago

MobileHelp is rated 4.6 based on 4,095 reviews