MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great protection!!!!!!! Peace of mind!!!!!!”

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Posted 3 years ago

“I haven’t had to use it yet but it is very light to wear. I still haven’t gotten the paper that I was suppose to sign and return”

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Posted 3 years ago

“response time is slow”

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Posted 3 years ago

“Have had Mobile Help for a month now. So far so good. The only drawback for me is having to wear two necklaces in order to get fall detection.”

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Posted 3 years ago

“I was not able to keep my machine because moving in with my kids. So I sent back my machine when I received a return label sent it FedEx. Now nobody knows what happened to it lost in mail possibly.”

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Posted 3 years ago

“i rate it a 5”

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Posted 3 years ago

“I’m very disappointed. I sent the equipment back at least a month ago and I have not gotten my refund. WHAT IS THE PROBLEM? I can’t answer the other questions because I haven’t gotten my refund.”

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Posted 3 years ago

“I am not a client of MobileHelp.”

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Posted 3 years ago

“I’m a new customer to your service and so far I’m very pleased”

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Posted 3 years ago

“EASY to sign up. Next to impossible to cancel and receive refund,”

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Posted 3 years ago

“Upon asking questions regarding operation, was met with answers that were highly impatient of my understanding.”

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Posted 3 years ago

“I just received my products today”

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Posted 3 years ago

“We cannot get out of current contract with LifeAlert for anther 6 months. When that contract is expired, we plan to revisit with MobileHelp. We had great interaction with the customer service.”

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Posted 3 years ago

“Hopefully, we can get the situation resolved. Interesting, that I reported the problem a few days before this contact and nothing was done to resolve the issue.”

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Posted 3 years ago

“called & rep very helpful.”

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Posted 3 years ago

“Mobile locator device It Doesn't make sense why The person has to carry 2 items When they leave their house”

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Posted 3 years ago

“Great response time; even when I touch it by accident. Every question during the search was answered and the response was included in my package. I am allergic to 'everything" but none of the products have caused a reaction. Very impressed.”

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Posted 3 years ago

“So far everything is going well.”

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Posted 3 years ago

“I am a new user. Quick start up as written in the package of materials was quick and easy and worked on the first try. Customer service walked me thru some additional steps that were also quick and easy to verify everything was in working condition. No problems anywhere and dealing with customer service was a breeze.”

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Posted 3 years ago

“I have not had to use it yet, but I truly feel more comfortable driving and knowing that if anything happens I would at least be found, I live in a very rural area. Thank goodness I saw the ad in aarp. My children have been waiting for me to find one I was comfortable with and this is it.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,092 reviews